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    Mypetshipper

    5.0 (1 review)
    Open 9:00 am - 9:00 pm

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    1 year ago

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    Blue Collar Pet Transport - Current deal on pets in cabin flight as long as you book 2 weeks in advance!

    Blue Collar Pet Transport

    (70 reviews)

    South John Young

    Linden and Braden were amazing with the pups. We had a fantastic experience! These two young men…read moredrove our 3 dogs from CA to GA and took amazing care of them. They sent updates with pictures along the way, and when the dogs arrived, they were calm and stress-free. Highly recommend!

    Do NOT use Blue Collar Pet Transport! I ignored my gut and the negative reviews, and I deeply…read moreregret it. We needed to move Ozzie, a berna-doodle from FL to TX and found Blue Collar on-line. I hired them to transport a sick/vulnerable dog, Ozzie, who has chronic Bordaella and an IGA deficiency (translation: catches anything & everything and gets really sick), while I flew to visit my sick Mom. The sales manager promised a professional, private, direct-route transport with no unplanned stops and our harness staying on for the entire trip (it's a contract line item). The pre-trip planning went fine, but the day of the transport was a disaster. First, the driver showed up almost an hour late. Second, after leaving with Ozzy we watched the AirTag (Pro-Tip = put an Air-tag in your Dogs collar/harness) make a 40-minute stop at a random spot off the route to TX. Concerned, I called the driver who initially didn't answer. When she finally did answer, the excuses started ("I was stopping for gas" ...For 40 minutes? "I was visiting my mother's grave" ...Is she buried in someone's front yard because there is no Cemetery anywhere near where you were? Not to mention that her stopping at a grave was clearly not a planned stop in the contract), and 3) At some point, Ozzy's harness was inexplicably removed and put back on backward (in violation of the contract they had me sign and why? What was she doing with my dog?). That was enough to earn a bad review, but that was when it got even worse. Realizing I had a problem with the driver, I called the sales manager for help. I explained the situation, admittedly I was concerned. He listened for a minute and then proceeded to call me "too uptight," cancel the trip, and hang up on me. A few minutes later, he seemed to realize the error of his ways and texted back apologizing for hanging up on me ("It was out of character of me" ...maybe?) and promised a full refund. Ozzy was returned (freaked out...what were they doing with my dog?), and I had to cancel my flight. Later, I was contacted by a customer complaint specialist (seems odd that you need a full-time person to handle complaints, unless you have A LOT). "Hunter" listened to my story/gathered documentation, expressed regret and concern, and promised the owner would contact me to "make it right." As of the date of this review, 10 days later, I've been ghosted...No Refund, No Calls/Responses from anyone. I had to cancel my plans to visit my mom and figure out an alternative method to get my immunocompromised dog home. It cost me lots of extra expenses, cancellation fees, and wasted time. Looking back more deeply at the reviews and info on these guys (12 complaints to the BBB!), I should have trusted my gut and avoided Blue Collar Pet Transport. I also realize that this review will almost certainly be met with a generic pasted "response" or an aggressive, insulting note from the owner blaming me for something to deflect blame from their lousy service (during and after). It is worth it to let others know to Save yourself the pain and avoid this company at all costs! Update: 8/3/25 Don't be deceived by the small businessman act. Richard Hardy is a Bully to those around him (including customers), and Blue Collar Pet Transport doesn't honor their contracts or stand behind their work. He has tried to attack, insult, and blame my wife and I for their mess. He tries to make is seem like an emotional comment made at a difficult time (What were you doing with my dog, off-route, for 40+ minutes, with the harness off, after you left my house anyway?!) completely exonerates Blue Collar Pet Transport from their lies and failures. Yes, lying is sad, but "I'm rubber, you're glue" doesn't work here Richard...I've got RECEIPTS, and I'm NOT going away.

    Best Friends Pet Hotel

    Best Friends Pet Hotel

    (314 reviews)

    Disney World, Horizons West / West Orlando

    This was our first time having our puppy in overnight boarding and group play. I was a bit…read moreapprehensive at first, but the availability of the pet cam was enough to reassure me. I was also amused by her report card. Apparently she is a stellar pup! Overall, Olive seemed to grow more confident with her stay, no longer fearing other dogs. I would let her stay there again.

    When looking for a place to board your dog on a Disney day, Best Friends Pet Hotels a convenient…read more option. I have now left my puppy there several times and most of the time she was quite complimentary. There are, however, pluses and minuses, and sadly the minus of my last visit may keep me from coming back. First the positive things. The place appears very clean and well kept. You can view the play areas as well as the area where they walk the pets. They appeared to do an excellent job although I did notice one time the person walking the dog at the time looked as if they would rather be anywhere else but there. When you walk in, there is a front desk, which is somewhat understaffed for the crowd that comes in it about the same time every morning. It varies on how much time you will spend waiting for intake. Every member of the staff has been extremely friendly and the experience at the front desk can only be described as warm and welcoming. My dog is sociable and loved meeting new friends in the lobby. There is an array of merchandise for purchase. Prices are slightly higher than you would pay at some other places. At the desk, you also have the opportunity to give any instructions and leave food, toys, or anything else you would like your dog to have. I must say they are also good at making sure that whatever you leave you also get back at the end of the day or whenever you pick your furry friend up. After check-in, they pleasantly take your dog and the people that do have the personalities that make the dog excited to go off with them. Pick up as much the same with variable lines and taking varying times. Sometimes they give a report card, sometimes they do not. The report card will let you know how your dog interacted with others during playtime. They will also give you details about eating and other things. Yes, I know I've made it sound perfect. Problem was that the last time I arrived purposely leaving time for my pet to eat before playtime with clear instructions on feeding and a package of food for her to eat. Based on my prior visits, I was confident that she would do well. I purposely did not arrive too close to playtime for them to have time to feed her before bringing her to play. When I picked her up, they gave me a report that she ate most of her food and had her usual fun time. It was bot until I arrived back at my hotel that I found that the food I had brought was uneaten and in fact unopened. And when I put food out, she was absolutely starving and ate every drop immediately. I called as they are still open late, but the phone rang and I allowed it to ring for over an hour with nobody picking up. Red Flag 1. I sent an email and got a response by phone the next day telling me that because it was a holiday (it was actually July 3) they were very busy in the morning so started bringing the dogs to play earlier and did not have time to feed her. Suddenly, the picture did not look as bright. Red flag number 2. As they told me that she had eaten, now everything they tell me or right on the report card becomes suspect. While they told me they would pay more attention to her next time, making excuses does not take away the doubts left behind by the discrepancy between what they told me and what actually happened that day. I paid good money, literally around $90 for her to be cared for and to play for one day. I was willing to pay the high prices with the expectation of high-quality. I did not get that. Offering to do the job right next time hardly makes up for doing it wrong that time. Which is why I think I will be looking for other options in the future.

    Mypetshipper - pettransport - Updated August 2026

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