I'm giving SafeSplash Prosper (University Dr) one star because of how they handle and communicate…read moretheir billing. I enrolled my toddler in weekly lessons that start on **May 9**, yet my card was charged **$155 on April 18**. In other words, I was charged in mid‑April for a full month of lessons that don't begin until May 9. Nothing in the online enrollment flow or the Prosper pricing section made that timing clear in a straightforward way. The location page highlights simple monthly prices (for example, $120 based on a 4‑week month billed monthly per class), but it does not clearly state, in plain language on that same screen, that: - You will be **charged immediately at enrollment** for a full month of tuition, even if your first lesson is weeks away, and - Ongoing tuition is then **billed in advance** of future months. I only understood what happened after I went searching and eventually found SafeSplash's Terms & Conditions / School Policies page. That page is not obvious from the location or pricing section; you either have to notice a generic "School Policies" link in the footer or go hunting via search. Once you get there, the key billing information is buried deep in a long, legal‑style document, written in dense policy language instead of clear, parent‑friendly English. Buried in that text is the explanation that they take your first month of tuition at enrollment and then bill monthly on the 25th for the following month's lessons. That policy might be acceptable if it were plainly disclosed where parents actually sign up. The problem--and the reason for this review--is how hard it is to discover and understand these terms before you see a charge. This review is a reaction to the lack of up‑front clarity: it should not require digging through a hard‑to‑find, legally worded policy page to learn that you'll be billed weeks in advance of your child's first class. Based on my experience of being charged in April for May lessons and then having to reverse‑engineer the policy after the fact, I do not find their billing communication transparent or parent‑friendly, and I would not recommend this location.

Love Safesplash! Coach Joey, Zoya and Zayed are great! My kids have learned so much in a short…read moreamount of time! They're attentive, fun, and made my kiddos feel comfortable. offered me a free class to see if I liked the class. My son fell In love with the classes and we've been coming ever since. He wants to invite his instructors to his birthday and are pretty much family at this point. The environment that audrey creates at the pool is fun and something different every day to spice things up for the kiddos. Can go on and on about this swim school.

Classes were ok, I'm an adult learning to swim I don't feel Ann has as much patients with adults as…read moreshe has with children. She even said, it's easier to teach children and while this may be factual the context of the comment had a negative impact to the hearer. Her price point was fair, the pool is small and not deep so difficult to learn things like treading water etc... great location in Rockwall and she was oddly pleasant what i mean is she seemed a bit uncomfortable I'm not sure if this is her innate demeanor or she was uncomfortable around specific types of people, not certain just and observation.

We love Ann's Swim Class! Some of the things we like:…read more -Lessons are semi-private, meaning there are only 2 kids in the class. -Classes are held in a private residential pool that is clean and shaded. -There are three different seating areas where parents/families can sit to watch the lesson. At least one area is always in the shade. -We work with Kale. Since he is also a school teacher, he understands how to be calm and encouraging, yet firm and disciplined. We have never had Anne as our instructor, but she handles the business end of it, and has always been friendly and organized. I think very highly of their character. -Students swim for the ENTIRE thirty minutes. They never waste time sitting on the step waiting for someone else to take a turn. ***This is very different from the large swim school we tried last year. The classes were so big that only 10-15 minutes was spent swimming. The rest of the time was spent sitting on the step waiting for the other kids to take their turns. - While the instructor (Kale) works with one child privately, he gives the other child an assignment or task to work on independently. Examples of independent tasks for a beginner: putting face underwater on the step to grab fish; wearing a flotation device to practice scooping; and using a barbell to kick from one side of the pool to the other. -The price is very reasonable. It only cost $10 more for a semi-private class here (only 2 students in the class) than a group class with 6 students at a large swim school. Worth it.

My kiddo has been taking kids swim lessons here for a while. Love the set up in the backyard. All…read moreof the instructors are super friendly and professional.

Nick and Shannon are amazing! I started my daughter at age 3 with Pacific Blue. At 10 years old…read morenow, she is such a great, confident, and safe swimmer. Teacher Nick also gave a few lessons to my disabled non-verbal son to help with water safety. They truly care about water safety and work with all ages and abilities.

I signed up for the adult swim class at $35/ class. In August I was charged for two classes and…read morethe enrollment fee. But then after my first class which was 5 days later I was charged $175 then two days after that charge I was again charged $192. I've only taking one class and I paid almost $500. I called 5 time and emailed 6 times. No response back. I emailed Elmer west to cancel my lessons. Still no response. Now I'm force by their policy to remain on for another month. This is what I call bait and switch! I'm filing a formal bbb and attorney general complaint. My recommendation is seek another school don't get "got" like me ugh

Well, I had high hopes after seeing small changes but I now realize Emler is all talk. They slap a…read morebandaid on things and hope no one notices. My kids have gone here for two years. My oldest we have seen regress in swim since we moved here. He's been doing the same skills for two years! No changes or progression to more advanced skills. I also never get updates other than what I'm told at the end of class, which is literally the same thing each time. There's a high turn over for instructors here. If they actually show up to class they are late or unprepared. My "favorite" was the one who showed up late and laughed about the fact that she was late because she was hung over and slept in. Some of the employees are very unprofessional. They talk about customers within ear shot of other customers. It's incredibly inappropriate and immature. The facility itself is pretty disgusting. The bathrooms always have dead bugs on the floor and they reek of pee. The changing rooms have hair all over them and the drains don't drain well so you're often stuck standing in murky water. They have a new policy about makeups. If you cancel a class and try to make it up, they charge you $15. If THEY cancel your class, you can make it up but you're still charged $15! It's ridiculous the way you are nickel and dimmed. If you're looking for a place to babysit your kid at an expensive cost for 30 minutes, this is the place for you. If you are looking for somewhere that will actually teach your child to swim, I highly recommend going elsewhere

It was relaxing exercise, good time and friendly people. It was also a nice place to spend time…read morewith your children or grandchildren.

Came here on a Saturday as a guest of a member. They don't provide any free trials/guest…read morememberships I guess. The gym was spacious, included an indoor/outdoor pool & waterpark, had a bag area, and plenty of machines and weights. Their facility was clean and did not appear crowded. They close at 6 pm on Sat, which is not something I am used to. My gym in Ca closes at 11pm on Sat & 10 pm on Sundays.

Totally hesitant to start swim school during coronavirus and all... but my daughter really needed…read moreto learn how to swim! I came and I saw how this swim school operates and I was impressed. We enrolled right away. Classes are really small and the teachers give great personalized instruction to each kid. My girl, who was afraid to put her face in the water, went from hanging on the side of the pool to swimming 1/2 way across the width of the pool (without floaties or help!) within a matter of weeks. They do a temp check upon entering the school for kids and parents alike and have spaced out chairs for parent viewing. And they are constantly cleaning the space. We love coming here to swim!

I have been meaning to write a review for this gem of a place and have been really behind on…read moregetting my reviews in... This place is amazing! Location: 5/5. It is right off of 121 and is super convenient, no matter where you are coming from. Cleanliness: 5/5. A lot of pools and schools can sometimes feel cluttered. Every time I've been everything has been very organized. Its a swim school so obviously there will be water in common areas near the pool. I am so grateful that they have adult swimming classes. I do wish they had alternative time options, but just the fact they have this is a 5/5 for me. The staff and instructors are all very friendly. Everyone always seems to have a smile on their face which makes getting into a pool a little less anxious. I have never had any issues with customer service. I highly recommend this place if you're looking for swim lessons, regardless if it is for adults or kids! You will not be disappointed!

TFA is truly the greatest swim club in the world. As a current swimmer, I've experienced firsthand…read morewhat makes this club so special. The coaching staff is professional, committed, and has world-level results to back them up. They hold every athlete to a high standard and push us to become better swimmers and people with every bit of assistance along the way, no matter your unique situation. The team culture is just as incredible. The camaraderie between the athletes has created a fun, supportive, and hardworking environment where everyone pushes each other to improve. From my experience, the one-star reviews don't reflect TFA at all. If you join a competitive club wanting to get better, you should expect your coaches and teammates to challenge you and hold you accountable. Some negative reviews seem to come from frustration with those expectations rather than a true representation of the club. I'm extremely proud to swim for TFA and genuinely wouldn't want to be anywhere else.

great coaches and managment. Super clean facilities and technologies. Super great swimmers. Front…read moredesk ladies were super kind.

My son absolutely loves coming here and has excelled so much and so quickly. We couldn't be happier…read morewith Pat, Mark, and the rest of the staff! They're courteous and truly knowledgeable instructors. FriscoSwim has been a blessing to our family, and we can't thank you enough! We highly recommend them to anyone looking to learn how to swim.

Please don't advertise yourself as serving children with disabilities if you kick them out due to…read moretheir disability. I wouldn't say that if we were the only ones, but I know of 6 other families who have had the same experience over this past few years. Children with disabilities frequently struggle with receptive language and auditory processing. Many wear devices to assist with hearing when not in the water. I explained my son's hearing loss beforehand but the owner decided he was "not cooperating" when he didn't follow her instructions immediately. When he cried because he couldn't figure out what she wanted, she decided he was not a "good fit."