I am a very big fan of Penske after my experience moving this weekend. I originally booked a…read moreUHaul, but realized there was no guarantee of a truck until a confrimation call the day prior, so I ended up cancelling UHaul and trying Penske. I really liked the idea of 24-hour rental so I could pack up the truck the night before my move. The truck was brand new (only about 900 kms on it), the staff was very helpful. It was reasonably priced, especially since it drove almost 100km. \there are companies out there that charge per calendar day, and thankfully Penske's is on a 24-hour basis. It's worth the extra money for the piece of mind of a reliable company. Thank you for a great experience!

SCAMMERS... AVOID AT ALL COSTS. Unscrupulous manager whose goal is to defraud customers with false…read moredocuments, false claims and fictitious charges to your credit card. They do not honor the terms of the booking and will resort to threats, assaults and act in aggressive manner when you challenge their baseless actions. Cheap to bait you and then take you for a ride with fraudulent charges on your credit card. Do not book here (City car rental or their other name - Surprice Car Rental) and never give them your credit card details or you will regret it for sure. Read all the negative reviews. Those are real experiences. The 5star reviews on google are fake and posted by paid agents and their own people. After my google review, they will try to post more fake 5star reviews to cover up and push mine down. Have initiated legal action against these unscrupulous fly by night operators. Will update on the process as well here.

April 2025 Terrible Experience - Stay Away from City Car…read moreRental I had a very disappointing and frustrating experience with City Car Rental & Surprise car (they are one company). If I could give zero or minus stars, I absolutely would. This company operates by Asians gang in a completely dishonest , unprofessional and unprofessional. Business Model: They advertise "full insurance coverage" with a $2,000 deductible -- but it's just a trap. Their business model seems to be to find any small damage, real or not, and charge customers outrageous amounts under the deductible limit. This feels like a clear attempt to exploit customers and profit dishonestly. When I picked up the car, it had numerous scratches and damages, which I pointed out and documented. Despite that, when I returned the car, the staff conveniently chose other minor scratch and claimed it was a new incident. They then issued a bill for nearly $1,000 for that single scratch. To make matters worse, the staff showed zero customer service skills and were dismissive and unhelpful. It felt more like dealing with a scam than a legitimate business. I will be warning everyone I know to avoid this company. In my opinion, they should not be allowed to operate in Canada. Be extremely cautious - or better yet, rent from a company with real integrity.

This place is awesome. I definitely recommend renting trucks from this place. Clean, fast service,…read moreand great trucks. I have never been disappointed from renting Penske trucks. Plus as a bonus CAA discounts!

When calling around or looking online to book a 16 foot moving truck, Penke's rates SEEMED higher…read morethan Budget and others. But I discovered two interesting things: The first is that Budget won't actually hold a truck for you with a reservation - you can call and request one, but it's always first-come, first-served, so you could arrive on your moving day, maybe on the first or last weekend of the month when everyone else wants a rental truck, and not have a truck available! With Penske, on the other hand, when you reserve a truck, they actually hold it for you, so you are guaranteed to get a truck when you need it. When I picked my truck up, they were constantly fielding calls from people who had thought they had a Budget truck reserved, and were now scrambling to find one somewhere else with a truck on their moving day. I'm glad I avoided that nightmare! The second is that rates from other companies that initially seemed lower would later turn out to be much higher once you calculated the mileage rates, and found out about all the hidden fees. Not only did Penske turn out to be the cheaper option in the end, but what I expected to be paying is exactly what I paid in the end, with no surprises. Not only was the whole experience free from stress, panic, and surprises, I also had good experiences dealing with the staff at the location, and also their head office over the phone and by email. The head office followed up after the rental, and when I mentioned that I didn't get a receipt because I had dropped the truck off after business hours, the person I spoke with personally emailed a PDF receipt to me right away. Coming from downtown Toronto, this location on Belfield Road was not the closest rental truck option for me, but not only was it worth it for the better experience, they also had plenty of parking, so I was able to drive my car there, leave it parked in their lot while I moved, and then drive it home after I dropped the truck off. So, that worked perfectly for me, but it would have taken three times longer to get there by public transit rather than driving!

This location had amazing customer service, and the vehicle was clean, smelled nice and worked…read moreperfectly. In fact there were high winds that day and the cube truck, despite being buffeted, operated perfectly, making us feel very safe. I can't say enough about the customer service. I barely made the closing time, due to traffic getting there, but Frank, the manager, stayed to the last minute to wait for the reservation to show up. He then stayed a little past closing to make sure I was set to go. He went over the contract step by step so I made the best choices. I can't say enough good things about the place, and I highly recommend everyone to go there to have as stress-free an experience as I had. And if you do any research in this area, you will find that their prices are the best, or tied for the best rates in the GTA. So getting the best rates, clean well-operating vehicles and excellent customer service makes choosing them a no-brainer.

I rented at the Richmond Hill branch on Friday June 28 2019…read more When calling to reserve (for a 24 foot straight truck) they said it would be $100 plus $59 for all the extras for the day. Includes 100 free km. Upon return only three hours later I was charged a total of $288. Granted there was an extra fuel charge of $35 still does not add up. When requesting an explanation all they could say with arrogance was "we are not U-Haul" I would strongly recommend that you NOT rent from them, what a terrible experience.

On Feb 5, 2020. I received the aforementioned Costco gift card and one extra Costco gift card of 25…read moreCAD for the inconvenience caused. Despite my feelings, I have to be fair and concede that Access Storage is a company with a reasonable level of goodwill. There must be some flaws: 1. The headquarters is fine but I insist that this branch's manager is terrible. 2. The complaining process should not be so hard as I've faced. I tried to resolve with the branch manager, the regional manager, the headquarter, BBB, and Consumer complaints and enforcement of the Ontario Government. I hazard that very few customers would be as determined as I was. The bottom line is Access storage maybe be alright to deal with a considerable level of caution.

The manager at this location does a fantastic job with communicating. He's very respectful, I had…read moreno issues with him and the storages are clean too. I recommend this place!