My Experience with Langley Roofers…read more
I served 25 years in the fire department and retired as a Captain. After retirement, I decided I was no longer comfortable getting on my roof to perform repairs myself.
Recently, we developed a significant roof leak near the edge of the shingles by the gutter. The shingles in that area were visibly cupped and appeared to be the source of the problem. As a homeowner, I wanted the issue repaired before it became a much larger and more expensive problem.
I contacted several roofing companies, but most seemed interested only in selling me a complete roof replacement rather than addressing the repair itself. Eventually, I came across Langley Roofers and gave them a call. Although no one answered initially, my call was returned promptly, and I was assured that they handled roof repairs as well as full roof replacements.
An inspector was scheduled to evaluate the roof. He arrived on time and used a drone to take numerous photographs. However, he did not initially get onto the roof until I questioned whether a hands-on inspection would be performed. He eventually climbed onto the roof but stated that he could not inspect the entire roof because his insurance would not allow him to get close to the roof's edge.
During the visit, he also discussed a yearly maintenance plan that would include annual inspections and any necessary repairs. After the inspection, I was provided a quote of $600, and I paid the requested deposit.
On the scheduled repair date, two employees arrived and replaced the rubber vent boots and repaired approximately a dozen and a half roofing nails that had begun backing out. I specifically asked them to inspect the area where the shingles were cupped, as that was the location of the leak. They walked over, looked at the area, stepped on the shingles to flatten them, and advised me that the leak was probably coming from one of the nail holes they had repaired. They also cleaned the gutters before leaving.
After the crew left, I discovered they had accidentally left their leaf blower on my roof. They had only been gone about 15 minutes when I noticed it. I immediately called the same number they had used earlier that morning to notify me they were on their way. I was told they were running behind schedule for an appointment in Red Bank and then had another job on Signal Mountain. I was assured they would return later that afternoon to retrieve the equipment. However, they did not come back that day. Instead, they returned sometime the following day to remove the leaf blower from my roof.
Another thing that stood out to me was how eager they were for me to leave a positive Google review before I had any way of knowing whether the leak had actually been fixed. I declined to do so until I could verify the results for myself.
Unfortunately, after the next rainfall, the leak remained exactly as before. I called the office three times over a two-day period and received no response to my messages. I finally sent an email, and about two days later I received a reply stating that someone would contact me to schedule another inspection to determine what repairs were needed.
At that point, I felt as though I was right back where I started. The original problem that prompted me to call them had not been resolved, despite the work that had been performed and the money I had spent. Looking back, I wish I had paid more attention to the company's negative reviews rather than focusing on the positive ones.
A home is one of the largest investments most people will ever make, and dependable repairs are essential. Based on my personal experience, I cannot recommend this company and would encourage potential customers to proceed with caution. I have since hired another roofing contractor who responded immediately, provided references, and addressed my concerns professionally.
This review reflects my personal experience and is intended to help other homeowners make an informed decision when choosing a roofing contractor.
