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    My Oriental Spa

    5.0 (1 review)
    Closed 9:00 am - 11:00 pm

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    Response time

    2 days

    Response rate

    100%

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    2 months ago

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    Spa 950 - Embassy Suites Resort and Spa - This is the room as seen on the website and the one I paid for and expected

    Spa 950 - Embassy Suites Resort and Spa

    3.4(17 reviews)
    1.7 mi
    $$

    I wanted to have a romantic night with my girlfriend. I reserved and paid for an oceanview room…read morewith a Juliet balcony (which I assumed was a normal balcony). From the website photos they showed a beautiful view of the ocean through the balcony door (see attached photo). What I got was a 3rd floor room which was not only too low to see the ocean but had a blue film on the outside of the glass balcony door (see photo). In top of that, the "balcony" was barely large enough to step onto much less sit and enjoy the "ocean view". But it didn't really matter because the balcony door didn't open. I called the front desk and was told "sorry there's film on the glass and the balcony door can't be open because we're under construction." That would have been useful information when I booked the room and when I checked in. The manager agreed to waive the resort fee which I appreciate but it doesn't make up for the fact that this hotel willfully withholds the fact that a construction project is under way.

    If you enjoy waiting 20 minutes for an elevator every time you need to go up or down, or 40 minutes…read morejust to get an omelet at breakfast, then this is the hotel for you! Want some peace and quiet? Think again. Nonstop construction noise from 9 AM to 5 PM--which, of course, they conveniently forget to mention until you've already checked in. Oh, and if you're lucky enough to be on the side of the hotel where the elevators don't work, get ready for a nice long walk across the entire building just to use the one that does. And let's not forget the 7 AM fire alarm testing--because who doesn't want to be jolted awake bright and early? At least you'll be up in time to watch the sunrise. This place feels like a complete bait and switch with zero regard for their guests' experience. Total disrespect for paying customers. The only redeeming quality? The staff was friendly. But that alone won't make up for this disaster of a stay.

    Photos
    Spa 950 - Embassy Suites Resort and Spa - This is the room I was given. Shame on Embassy Suites.

    This is the room I was given. Shame on Embassy Suites.

    Spa 950 - Embassy Suites Resort and Spa
    Spa 950 - Embassy Suites Resort and Spa - Enjoy a relaxing couples massage.

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    Enjoy a relaxing couples massage.

    My Oriental Spa - spas - Updated July 2026

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