had a very upsetting experience at this clinic. During my visit, I became frustrated and raised my voice because I felt I was being treated unfairly. However, I did not believe I made any threats. Despite this, the police were called, leaving me feeling humiliated and distressed.
I also have video evidence relating to this incident. I challenge the clinic, including Dr. Chan, who was scheduled to attend to me, to preserve and produce any CCTV footage so the events can be reviewed in full.
As someone living with medical conditions, I left feeling that I was not treated with dignity or compassion. I believe I experienced discrimination, and I intend to pursue the appropriate avenues to have this matter reviewed.
This experience has completely eroded my trust in this clinic. I was also reminded of a previous incident involving my younger brother, who has a physical disability, where our family felt he was not treated appropriately. Based on these experiences, we will be seeking care elsewhere.
What was requested was my OHIP card and I presented a copy on my phone as that is what I have always presented even on the first day I registered at this clinic. It is also what I use at ER and all walk in clinics and have never had issues. read more