I left my house at a 5 min wait time. By the time I got here it was a 30 minute wait time. It's now been 3 hours and I'm still not even close to being seen. There is only 1 employee besides the doctor working, they are not staffed enough to handle the amount of people needing to be seen. It is the only location in the city open to see walk in patients so I don't have much of a choice but to wait. And the staff member working is not very helpful, she ignores patients, gives false wait times and is generally frazzled. I feel bad for her but at the same time someone needs to train the staff here better. If you can go anywhere else in the city I'd recommend it read more

Apple tree medical center is the worst, over the years they have cost me a day going to get immunization records at 4 locations, Dr Amjad gave information to my mother that my son had swollen adenoids and may need to remove them, my lovely mother went with it like a sheep, yet a second opinion, and a dentist told me no they were not swollen, my lovely mother took me to court again (her go to to hurt me) and charged me with contempt of court over my sons apparent swollen adenoids I was not taking care of. Three months later Dr. Amjad from to West End location chose not to show up for 3 scheduled phone conversations, we my husband and I both spent hours trying to get through to Appletree to find out why and our work and raising our boy suffered greatly over the time and stress, now I had to get  lawyer to get her to call me! It is unacceptable, it is unprofessional, and now it is costing me a lot of money to get information on my son! Honestly it has been a disturbing experience. read more

This clinic is what is wrong with healthcare in Ontario. They take the "fast food" approach to treating their patients. Sometimes it feels like they just want to get as many people through the clinic as humanly possible. The clinic is brand new, and attached to the Rexall Pharmaplus. There some parking adjacent to the clinic. There's also a physiotherapy clinic inside the Appletree. The automatic registration system is flawless, which means you don't often have to directly interact with the front desk. That being said, shouldn't they have some kind of reception duties like greeting patients or reassuring people about wait times. If you do inquire about rough wait times they staff seem annoyed due to the recurring question. Well, maybe they should be keeping the people waiting up to date? Although it's possible to check wait times on the Appletree app or on the website, the data's often stale, meaning out of date because they staff only update it every 15 minutes (at best). Brace yourself for a long wait. Always make you bring a book, or better yet something to listen to. You're barraged with relentless medical ads and ridiculous music. Talk about a nauseating environment! The care here is dependent solely on whatever doctor is booked for that time period, meaning the hours fluctuate depending on who is practicing that day. As a result you could have a horrible to mediocre experience, but regardless, it's impossible to follow up on a recurring issue due to the fact that the doctors shuffle around between clinics. You basically have to chase them down if you want to speak to the same doctor twice. Note: They're piloting a program here (and at several other Appletree's) called Telemedicine. Sound scary? A little. This involves videoconferencing with a doctor in Toronto and be assessed by a medical student or foreign doctor upgrading their credentials. As with the in person visits, I've had varying success. One doctor prescribed me a medication that even the pharmacist disagreed with and that all research showed that it wasn't a clinically relevant treatment to my diagnosis. Cool. During my last visit, the attending doctor openly admitted that Appletree care was poor, and that I needed to find a family doctor asap. Duh. I really could go on forever about the care provided here, but if you're sick and without a family doctor, your options are limited. The one saving grace about this clinic is the pharmacist next door at the Rexall, but that being said, she's not affiliated with Appletree, haha. One of the doctors actually left to consult with her about a treatment, which I thought was pretty funny. Good luck dear friends! It's a tough world out there for those of us without a family doctor. read more

I've been to Appletree many times and it is definitely not a place I'd go to by choice. However, some visits have been better than others. Pros: - Wait times listed on the Appletree website - Convenient locations - Self-serve check-in for ON and QC residents - I had a very good experience with one of the doctors at the 240 Sparks location Cons: - Very rushed - As Andrea mentioned, the waiting room experience is awful - The environment is very commercial My worst experience at Appletree: Saw a doctor about a MINOR issue I was having. His solution? Prescribed me a medication which had given me seizures and told me give it another try and see what happens. Yikes! However, that issue was with the doctor in question and not Appletree as a whole. Overall, Appletree can be handy if you're really stuck, but if you have another option for care, I'd avoid Appletree clinics. read more

Can not get appointment, must register as a walk-in, computer says 8 people in front of me. Then 4 hours later in ugly boring waiting room, still 3 people in front of me. No pager, no timer, no delay expectation, no call back. Just shut up and wait, maybe till next day. Hope you're not sick. read more

I had a appointment for my daughters booster shot for the last 6 months. I get called that morning asking if I can get there at 1:30 instead of my 3:00pm time appointment. I agree and leave my morning arrangements earlier then predicted. I get there at 1:15, register and wait. At 2:00pm I get told my daughter won't be able to be seen. Why give appointements then? Why call me in earlier? Nobody seemed to care. I got told to go to another Appletree but that they had long wait times. Avoiding wait times is why I had a appointment in the first place. Unacceptable. Now I need to take extra time off for my daughters 5 minute booster shot. read more

I'm here waiting for 1 hr and a half so far. The staff in front so rude and just because I have travel insurance doesn't mean you have to be rude. I'm paying out of pocket which I know it's okay, but don't be rude come on. And so far I want to get vaccinated, not sure I'll come back here. Total rudeness on the old and the weak! read more

Since my family physician retired four years ago I (and my husband) have been going to Apple Tree Clinic for our annual physical checkups since .... the Province of Ontario recommends 'preventative medicine is the best treatment'. Ya right and enters Apple Tree Clinic to do so. We are residents in the West End area and for said checkups have been shuffled each year to a different location to obtain one. Most recent one being located in the downtown area which to me does NOT make sense when there are three locations within a closer radius to where we live. With that said .... regardless that the Doctors are competent; the service itself is terrible as having a scheduled appointment means nothing. As for follow-ups, one has to chase them down for test results. I have even had the occasion that I have been told I was contacted per same but I 'definitely' was NOT. (Lack of communication some where folks.) With respect to waiting times and the cleanliness of examining rooms there is much to be desired! I have given them a rating of two, namely because of the Doctors who IMO are overworked and are doing their best to accommodate the public. As for the administrative staff of Apple Tree Clinic itself due to the four clinics I've been to; what I really think may be better left unsaid in fear of repercussion. In closing, at this point I am currently looking at clinics who are operated only by Doctors. read more

I had gone to apple tree medical center on 368 slater a couple of years . And will never ever go back there. Waited 6 hours to be seen, after that was told to come back and because they couldn't see me, rescheduled with them and they cancelled on me again. GFY's apple tree. But that's not all that happened that day, The waiting room was so packed and there was an elderly man who just wasn't feeling right and kept going to the counter to be seen , and shortly after he just collapsed and passes out on the floor, now get this NO ONE from behind the counter , not reception, not docs, not nurses came to help him, or see what was going on , nada. They didn't call 911, everybody was dumbfounded as to how callous and totally indifferent they were. I didn't have a cell phone but a lady who was kind enough called 911 for him . We were asking the staff why the hell they aren't helping him. The snotty receptionist just walked away behind the counter. Total psychpaths read more

I had shoulder pain and went to the Robertson Rd. clinic. I was told I had tendinitis, to move my arm in a pendulum fashion, take Advil and Voltaren. The pain continued and I went to the Merivale clinic to see my family dr. there for my physical. I complained about the pain again. I was given requisitions for ultra-sound and x-rays & had those done as well as blood work and EKG. Got no call backs on any of those results. My patient portal indicated that all results had been filed!!! The pain continued. I consulted a physiotherapist who said my shoulder had descended by 6cm and requested the ultrasound and x-ray results from Appletree. They said she would get them in 1 to 2 work days. It took 3 phone calls and one week. When the physiotherapist read the results, she was aghast. I had a full thickness tear of the supraspinatus and a partial tear of the subscapularis muscles of my shoulder!!! She said if she wasn't able to heal or strengthen this I would have to see a doctor about surgery. I was furious. I went to the closest Appletree clinic and told the MD there that I was very angry and demanded to see all the other test results because I now had no faith in Appletree competence and lost all confidence in this "business". She confirmed that I should have been called back after the tests. (No apologies by the way). It also seemed that my blood test showed aggravated levels of bad cholesterol. I am stuck with an Appletree family dr. because it is impossible to find another one through Healthconnect Ont. because they will only look for you if you have already left your own dr. and have no other. This stinks to high heaven. If anything hurts, go to a physiotherapist or an alternate medicine practitioner. They, at least, care. read more