Dating back to 4 months ago, I took my daughter the the west valley location for treatment. They had me pay $150 for anesthesia + what the insurance didn't cover (obvi) totaling out to $360. The completed xrays, a filling and a crown for my daughter. 2 months later, my daughter began to have pain on the same tooth they did a feeling on. Took her back (to the same location) for another dentist (at the same location) to tell me "I'm not sure why they didn't crown this tooth, this filling is touching the nerve. I'm surprised she's barely starting to complain about it." I'm unsure if he was aware another dentist at his own location completed the work but he also said, "I wouldn't have filled it, I would've crowned this tooth." This left me uneasy. I spoke to the scheduling person who then told me I'd need to pay $150 again for anesthesia plus the work for the feeling & the crown equally out to be $260. This is a grand total of $300 of anesthesia alone between both visits (which total amount is due the day of service). I politely asked if there was any way we could be cover by a discount considering what the dentist told me about what should've happened. The lady went to speak to the office manager (who sat behind a closed door with no windows also, who never show faced) and asked me to have a seat in the waiting room while the office manager spoke to the dentist. They came to the conclusion of me only paying the anesthesia (the part the insurance doesn't pay) and at the time of the appointment they'll see what they can do with the rest of the balance. I booked with my daughters health in mind.
I went to get a second opinion at Tiny teeth dentist. They mentioned they would need to crown it and the total would be $175 after the insurance covered their part and the anesthesia was only $45.
Wednesday, 6/26/2019, my kidz dentist called to confirm their appointment. I asked if they came to a conclusion on what I would pay and they said they'd speak with the office manager and placed me on hold... 8 minutes later the lone disconnects.
Today, 7/2/2019, I went to Tint teeth dentistry. They looked at the tooth and requested X-rays immediately. They saw in the X-ray that the infection was so bad that it went through the nerve into the gums. The result was to pull the tooth.
In conclusion, my kidz dentist wasn't what the reviews are saying. They overcharge with anesthesia, the dentists aren't parallel, and they do all this at the expense of your child's wellbeing. Had my daughter been treated correctly at the first appointment, I wouldn't have had to move through the channels of involving my insurance & their claims department, BBB & their procedures, yelp reviews, and reviews on FB.
All in all, I hope this saves some of your babies from the experience mine had. read more
