JUST DO THE RIGHT THING BY HOMEOWNERS!!
We hired Hogahouse in July, this year to repair our air conditioning. Unfortunately, our experience has been extremely disappointing!
The technician, Mr. Washington- removed our 2.5-ton condenser and replaced it with a 2-ton unit, which is the wrong size for our system. This has caused our upstairs unit to continue blowing warm air, which has cause electric bill to increase significantly.
Despite coming out four or five times, the issue has never been fixed. He also through stated that our TRX needed to be replaced and brought a different size and stated that he could alter it to fit.
When I raised concerns and inquire about this being the wrong size unit after sitting down and doing research on my own, the technician got defensive and insisted it was "okay." and stated it was an issue with the air velocity. However, after consulting with a licensed HVAC professional with 25+ years of experience, it was confirmed the unit size is incorrect and that he needed to do the right thing with replacing it with the same size 2.5- tons not 2.0 ton.
He promised by call and text to follow up with a solution but stopped responding to texts and calls.
In addition to during repairs, his foot went through our ceiling. The repair job was poorly done and left unfinished.
We have been more than patient, giving multiple opportunities for Mr. Washington, owner and operator of Hugahouse HVAC to make things right. Instead, we're left with an improperly installed unit, unfinished ceiling damage, and out-of-pocket costs.
We are now seeking a full refund or proper replacement and will take further action if necessary. Homeowners deserve honesty, professionalism, and accountability -- unfortunately, we did not receive that here. read more