Thank you all for helping Overture Plano get our pool back in prestine shape and clear clean water…read moreagain !! Highly recommend your professional services to everyone who see these praises for great work and care you offer. Thank you for giving us a new clear clean pool. ShawnB

Chris has been in the pool business for a long time. He is my go to and trusted person for all…read morepool repairs and equipment installations. He is friendly, knowledgeable, experienced, quick response, very reasonable prices and really cares about doing a great job. I truly appreciate all his hard work. I highly recommend him.

Chris is the absolute best. Dependable, fair, and so knowledgeable. Has helped us many times with a…read morepool situation including the great freeze a couple years ago. No one is better. No. One.

Update on refund that was due. Mike never contacted me, quit taking my calls and as of the summer…read moremonths, no refund was ever received! Bad service, bad management and bad business!

Absolutely love and recommend this company! My husband got in touch with the owner Mike Friday, who…read moresent one of his techs Brandon out the next day (a Saturday mind you ) to assess the damage our pool equipment sustained due to the freeze. The quote was more than fair and they even made time on their schedule to fit us in today. Mind you, we found all the parts we needed to fix beforehand since many parts are in back order. But Bryan came today after fitting us in and did an AMAZING job fixing everything! He even added a couple things! Thank you SO much to Pool Care America!!!! Mike, Brandon, and Bryan you are amazing!

Plays a mean game of dodgecall. I have had issues with this company since they resurfaced my pool…read more The plaster is now coming off in chunks. Looks like the bond was either not applied correctly, didn't get time to dry before the next layer was added or just poorly applied. I am not a pool professional, but I can now see the layers on the chunks of plaster off the bottom of my pool. I was unimpressed after about 6 months after the work was first completed. Trying to get a response after money was paid was impossible. May be good for pool cleaning, but I would NEVER invest in having them do another major pool job.

9/23/2020 Sales comes out great work and fast follow through…read morein the beginning. Work started fast and over fast. Barely got through one year of a very expensive resurface high end product and gray dots started popping up here and there... at year 2, they've made it all the way to the spa. I've tried talking to Mike / Justin about it and he's so all over the board. So said he no longer uses the team who resurfaced our pool ... he sent out a guy who said he could dump chemicals in and it would take it all up , but he couldn't guarantee it. $900 dollars for a gamble is way out of my comfort zone. Have tried communicating with Mike / Justin but omg he's so not on this planet. I hope he's well it was so obvious he couldn't concentrate and had heavy trouble keeping track with a conversation. That being said, I can not recommend this company . Great on the front end, but nothing on follow up. Only up sales and odd customer service. We'll have to resurface our pool to clean out their poor workmanship and drop another huge expensive amount of money to fix this mess. I have read in my research that the product used was not applied correctly and not allowed to dry correctly. When shared with Mike / Justin it's like deer in headlights and again nothing they can do because it's not their problem. Shocking.

Unfortunately I am not able to rate my experience as 5 stars. Initially I thought I had found the…read moreperfect company (I got the "we'll fix your gate latch" treatment and they loved the family dog in the sales meeting...). That has all subsided and it has been a very poor experience. I have never written a negative review of any business prior to using Ranger Pools, but I feel compelled to inform others of my experience. The issue arose when I noticed a leak in my pump, of which I could tell they left a piece off the equipment when servicing it. What followed was 2-3 weeks of frustration in them not addressing the issue (after they took the piece off). They either responded with a quick note about they will fix it tomorrow or no response at all. My frustrations really escalated when they made regularly weekly visits and did not fix it - they would send out the "everything's good" type of weekly status report. The only way I could get them to address my concern was writing a Yelp review. A few minutes after that went up they sent an email asking what I wanted. I said I know you haven't been servicing my pool to my expectations for at least the last month, please fix my leak and give me the last month's charges back and in return I would remove the Yelp review. They fixed the pump finally, but to this point there is no refund. As unorganized as they are, I'm just watching for the next month's recurring charge, even though I cancelled them long ago. I hired a new company to come out and I got even more shock. Despite the most recent weekly report from Ranger showing cyanuric acid levels as 30-50 ppm which they labelled "ideal," the new company found the level to be 300 ppm! For those that don't know, this is a chemical that slows down the reaction of chlorine so it doesn't evaporate too quickly. When you get a level over 100 ppm you essentially lock up the chlorine from working at all. And you can't get it out of your water, overtime fresh water will dilute it but at levels as high as I have I am left with the likely option of having my water pumped out and having to start fresh. This is because bacteria and algae will be certain and there are some health concerns in having that high of level of acid. Of course, with North Texas water restrictions I may have some hoops to jump through and some extended loss of use. To verify the new company had a correct reading, I took it to Leslie's and unfortunately they came up with a similar result and prognosis. The pool will need to be drained. I've tried to reach Brandon and the tech numerous times throughout this to reach a resolution and correspondence is limited and they take no responsibility. How in the world did it go from "ideal" to disaster in a 7 to 10 day period? Or did this happen in a 10 day period (Leslie's staff tells me you'd almost have to try to do that in that short of period)? Did the tech lack the knowledge to do the readings or did he just skip over parts of the service? These are all things I am wondering. One thing is for sure, they are very careless with my property. It was common to find pool items strung across the yard and landscaping, computer boxes on the equipment left open, leaves remaining in pump baskets and the gate was always left unlatched for the dog to escape if we didn't notice it first. Brandon's response to what happened and the possible resolution, written 10/1/14: "Jay We call it old water and it happens to every pool after a period of time. It's normal and unavoidable." My pool just turned 3 years old. I am not an expert but I don't think it is normal to have to drain the water every three years due to chemical imbalance. And it hardly explains why it went from "ideal" to emergency situation in a short amount of time. But maybe that is "unavoidable" for Ranger pools too. A little customer service, accepting a little responsibility and offering some form of refund or ways to correct the problem would have resolved this. But their customer service is non-existent. I'd encourage all to keep looking - don't buy into the friendly sales pitch...

I just bought a house with a pool, with zero knowledge on how to maintain one. Brandon, from…read moreRanger Pools, came by and in a very short time got my pool whipped back into shape. If you need pool service, these are your guys. Fast, extremely friendly and affordable.

Wish I could leave a TEN STAR rating. David at Splash Haven has saved our lives more than once. He…read morecame in and finished a pool that another contractor has abandoned after taking our money and did an amazing job. He's honest, fair, hard working and a pool expert. But even more than that, he shows up! Even after a year, he responds to questions, jumps in to fix any little problem that arises. And so many people, when asked about our builder, know his name and his reputation. We aren't the only ones who have had an amazing experience with Splash Haven Pools. If we ever have the opportunity to build another pool, Splash Haven pools will without a doubt get the job.

I have been using Southern Star Pools for over 6 years for my weekly service and repairs. There is…read morea clear reason I have kept them. They have excellent customer service and will always search for and recommend the most cost effective repairs. My pool is over 25 years old and looks new thanks to the excellent weekly maintenance they provide at an excellent monthly rate! Bobbie and Justin do a great job. I have recommended them to many. Thanks guys!

We had Southern Star Pool come out and repair our pump that had been giving us trouble for ages…read more What a pleasure to work these guys. I'm just so relieved I'm done fighting with my pool and get to just enjoy it. These are my go to guys! Thanks to Jeff and the team.

Aloha Pool Management…read more I highly recommend Aloha Pool for all of your pool needs. They are responsive, knowledgeable, and offer fair and reasonable prices. Give Joe or Trey a call - They Rock!

Do not use this pool service…read more We have been not stop arguing with this company for month now We have rented a house for a few month here, instead of fixing the issues and sending the correct response to the landlord they send bullsh!t report Some weeks our pool stays green for a week , some weeks it with alge, and some days it clean but rarely One of the last report they sent was "This is will with aloha pools I wanted to let you know the pool was very green because the power to it was shut off so the pool wasn't running I added shock to get the algea gone I wasn't able to vacuumed it because I can't see the bottom but I scrubbed all the walls " Th pool turned really green. We have been telling them for month now the pump is not flowing right. It has good flow a day or 2 , sometimes 3 hrs then it stops working. The pump stays on , the vacuum keeps staying in one spot floating to top , I mentioned to them the wheel got weathered so it was jammed. Then how the pressure keeps going on and off so it not working properly then it can't make it up the hill without the wheel rubber on , an the bag keeps getting caught since the strap is weathered and tore off. None of this was sent to the land lord or mentioned. Until I finally got ahold one of the cleaner that came buy and started asking these questions Then he told me he ads chlorine in the floater everytime they came out. Im like how have u been doing that if I just literally bought that yesterday. Because when we moved in the one here was broken since havent had one in a few months. He changed the conversation to he put chlorine in Then he came out , said he was just a tech so he doesn't clean the pool. He just work on the filter and pumps and stuff. This company make so many excuses and lies it unbelievable for a company to be this bad. I hope you choose a better pool company because we can't get our landlord to change ours so we are having to deal with them still. Today is Wednesday. They come out and suppose to clean the pool but yet we have alge and on the wall a floating vacuum and very minimum pump flow. Which is going to cause the pool to turn green again But they say everything is fine