Came in looking for advice on how to setup our hot tub(just grabbing start up essentials), and the…read moreemployee immediately gave us NO help and rushed us out the door "because he was closing up soon"(they closed in 45 minutes....) absolutely gave us nothing, no tips on what we needed or anything. Extremely frustrating. Definitely had plenty of time to help us, but refused.

A bit frustrated with their hours. They're only open until 6pm...most ppl don't even get home from…read morework until 6pm. Need to wait until the weekend to get anything done

They put our pool in and taught us how to care for our pool. We have used other pool companies,…read morefor something we thought was simple or for quicker service. In the end, we now wait and call Klapprodt Pools, because, we know that they will fix the problem.

I called to see if they could do some pipe work for the ends of my salt cell. The lady made me tell…read moreher the story over and over cause she couldn't understand. And then she drops the bomb ---- "sorry we don't have a tech, we have to refer you out" BS Company!

Do not use Pool Werx for anything on your pool. I've experienced a refinish and I have a big stain…read morein the bottom of the pool that they never were able to fix. We now have cracks in the coping and the grout has been falling out and it's only been a couple of years.

Frank came out to my pool to help me learn how to use my equipment and run my pool efficiently. He…read moreis incredibly knowledgeable, thorough, and extremely helpful. I found him in the facebook group he created DFW pool owners and I cant thank him enough for everything he has done and this group has done for me. I highly recommend Frank and his company for all of your pool needs. Thank you so much for everything!

Fast professional response. Fair price and great service. I would highly recommend. Not much more…read moreto say.

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Atlas is the crystal clear leader in pool care in Grand Prairie. Just bought a house 5 days ago…read morewith green algae walls and cloudy water. In two days the pool was clear and nearly perfect already. I thought it would take weeks to get any kind of balance. Also they reset the pump flat on the concrete, added guards by the timer, disconnected old chlorinator, added a hose bin to drain the pool, refurbished the DE filter with all new filter grid and new ring seal. All work done quickly and accurately for a very reasonable price. Great company!!!

Terry Bennett is very reliable and does a great job with our pool each week. He texts us when he is…read morethere and sends a detailed report when he leaves. We are very pleased since Atlas took over from our prior pool service.

My pool suddenly started losing water and the leak detection company recommended by my pool service…read morenever go back to me. After reading some reviews, I decided to take a chance and call Jay. I'm so glad I did-he answered immediately and set up an appointment right away. He showed up on time, texted beforehand, and spent about an hour thoroughly checking every possible cause. He found all the issues, explained them clearly, and gave me both temporary and long-term solutions. His prices were fair, and he even followed up a couple of days later to make everything was all good. Truly excellent service! Highly recommended.

Jay did a great job for us and responded in a timely manner. I appreciate his professional…read moreexpertise and down to earth advice on which course to take.

The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

Love this place but they need to do better job of maintaining this place. The windows need to be…read morewashed.

Rating is for the outdoor pool only. Keller point has several outdoor play areas but you'll have to…read morebe strategic of when you enter and the ages you are trying to entertain. Fridays 10-12pm is currently the toddler ( kids under 5) time and it's nice they keep all the waterworks off so kids can play and parents can see/hear easily. Toddler time is best for the littles, 1-3 year range, my near 5 year old has outgrown the small slide and "baby" area. There are two large slides that open during regular hours but the height requirement is 48" which kids tend to hit between 6-8 yrs old. For us, since my kid is about 5 there wasn't much more than swimming here to do but the lazy River and splash pad. We stayed about 2 hours. There is a good amount of shade on site, an aid station and bathrooms. Until my kiddo is tall enough for the slides there isn't a draw to return. The toddler hours are $10 per family, great price especially for large families, for me I'm paying $5 per person where a family of 4 or more is paying half that per person. Would be nice to equalized the payments to (example) $2 per kid rate to make pricing fair. I like the fenced in area with single entry and exit point. Overall nice place to spend a couple hours once in a while, you can bring a cooler and make a day of it, will return after a growth spurt- or two.