The worst experiences I've ever had. I strongly advise anyone considering renting from this company…read moreto think twice, especially if your event is in Manhattan.
This company is not based in Manhattan, and in my experience, they have absolutely no understanding of how to operate or coordinate deliveries and pickups in the city. Manhattan venues have strict access schedules, building requirements, and limited delivery windows. This company seems completely unprepared to handle any of that.
There is no customer service. The owner, Scott Gorky, answers the calls himself, yet repeatedly forgets or contradicts what was previously agreed upon.
I specifically discussed delivery and pickup times when placing my order. On the morning of my event, I called to reconfirm the schedule, only to have Scott deny what we had discussed. And threaten me to cancel the order just hours before the event. He was an extremely short temper. The delivery arrived nearly an hour early, when no one was at the venue. This was a rented event space, not my residence, which I had made very clear.
To make matters worse, I paid for 40 chairs and received only 38. When I requested a refund for the two missing chairs, he said he would. However I still don't have the refund. It's been 5 days since the event.
I had also explicitly arranged for same-day pickup because the venue was not my property. Despite this, the chairs were not collected as agreed. I repeatedly tried to reach him to resolve the situation.
I made it clear that the chairs needed to be collected by 12 PM and that, if they were not picked up, I would have no choice but to leave them outside the door because I had no further access to the rented space.
Immediately after that phone conversation, I received a $400 charge on my credit card. The chairs were eventually picked up, yet these charges were still imposed!
What was most disturbing was Scott's behavior on the phone. He was rude, insulting, and aggressive. He also made comments that I found racist and offensive toward Spanish-speaking people. Which I am.
This company failed to deliver the full order, disregarded agreed-upon scheduling arrangements, refused to refund missing equipment, and imposed $400 in additional charges despite eventually collecting its chairs.
If you are organizing an event in Manhattan, I would strongly recommend finding a company that actually understands the logistics of operating here and respects its customers.
I would never rent from this company again. Completely unprofessional from beginning to end
