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    My Appliance Guy

    4.3 (24 reviews)
    Open 8:00 am - 10:00 pm

    Services - My Appliance Guy

    Cooktop repair

    Appliance installation

    Range repair

    7 More Services

    Appliance repair

    Stove repair

    Dishwasher repair

    Dryer repair

    Oven repair

    Range hood repair

    Washer repair

    My Appliance Guy Photos

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    Jessica D.

    This place is absolutely horrible. I have had more than 4 appointments with them over the last few months and there is always an issue. They say the appointment time is between 8 am and 10 am, and then leave when they arrive at 7:55 am and we are not there to let them in. Or they will come at 2pm when the appointment is between 8 am and 10 am. That's crazy! We obviously make an appointment time slot for a reason. There has been 2 occasions where we were home all day and they didn't come at all. No call, no show! I have been trying to get my washer fixed for months and unfortunately Sears has a contract with them and it's been hard to have my service transferred elsewhere, but that is exactly what I am going to do. They are the worst service I have ever experienced in my life. When trying to make an appointment, they say they will call you back, but never do. The make appointments to show up and we rearrange our schedule, but they don't show up. Horrible Service! I would give them -5 Stars, if I could. Update: This company is trying to say that I am confused and they have never worked with me. I have attached a screenshot of my appointment. I most certainly did have an appointment with them June 5th and they no called no showed! My husband stayed home all day waiting for them for no reason! And now they want to lie and say I am not their customer?! The Audacity! -100 Starts for that!

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    9 months ago

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    3 years ago

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    4 years ago

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    3 years ago

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    3 years ago

    I was very pleased with the advice, being educated on my appliance, and professionalism. Will definitely be a repeat customer.

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    4 years ago

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    2 years ago

    Excellent service! Professional and knowledgeable. Happy customer here, highly recommended.

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    3 years ago

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    Ask the Community - My Appliance Guy

    Review Highlights - My Appliance Guy

    Steve from My Appliance Guy Did an excellent mechanical repair and inspection of my Washer and dryer.

    Mentioned in 8 reviews

    Read more highlights

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    He gave me a same day appointment. Came in on time. Did a professional, clean, and good job. Price…read morewas very fair. I recommend him 100%. Would do business again.

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    BIG H & A - Dryer repairs

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    I can't say enough good things about Art and Big H & A. Our…read moreheater stopped working right in the middle of all the heavy rain we recently had, which is about the worst timing possible. We called them out and, after a very reasonable service fee, the technician diagnosed the issue and let us know it was likely the motor. He fixed what he could at the time and explained clearly that if it stopped working again, that would almost certainly be the cause, and to call him back. Sure enough, the heater went out again on the day before New Year's Eve. Despite the holiday, he still made time to come out that same day and fixed it for us at a very fair price. That kind of responsiveness and professionalism really stands out. He was extremely knowledgeable, courteous, and genuinely kind, and he took the time to explain what was going on without any pressure or upselling. We've used this company for other services in the past, and this experience just reinforced how reliable they are. We have a few additional HVAC items we plan to address once funds allow, and there's no question who we'll be calling. Highly recommend Big H & A if you're looking for honest, dependable service from people who truly know their craft.

    I used Yelp's project manager to send my needs out to multiple companies that could potentially…read morehandle my needed gas oven repair and to get quotes, and ultimately went with Big H&A. They initially communicated very well through the Yelp app and got me set up for an in person consultation at my house. Timeframe for their availability was pretty good. Service technician who came out was pretty close to the time window I was provided. He spent good amount of time evaluating the problem with the oven and as suspected had to do with faulty internal temperature gauge/thermostat. We agreed on price range for part and labor for replacing it and he said he'd be in touch soon to notify approximately when part would be available to schedule next appointment. Unfortunately, that's where communication experience broke down a bit. Didn't hear from him nor anyone else from the company for a long time. I reached out myself and they informed me of the part being on back order and could be days to months for it to be available. Ultimately it came in within a couple of weeks and we were able to get the service appointment scheduled about a week after that. Service technician who replaced the thermostat did a great job. Courteous and professional. Overall would definitely use them in the future.

    My Appliance Guy - homeappliancerepair - Updated May 2026

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