I was impressed with the knowledge, inventory, and experience of my apartment hunter, Rich because…read morehe knew where I would like based on my criteria. He lead me to three different places and we both agreed the first one he showed me was the one. However, I appreciated his willingness to show me personally what was available and his input after we visited each. Now to see if the place I really like accepts me!:) It's nice to work with someone with a similar sensibility of what is nice in a place and a willingness to deal with my being picky about what I want. There are so many places in Austin with bad reviews for pests, crime, and bad management, it's great when you have a guide to help sift out the good from the bad.

The company started out being responsive and then quit. He NEVER showed me an apartment and then…read morepulled the "im a Christian Card" when a deal fell through he never followed through despite texting he would. I found another rental company that actually spoke to me on the phone and took me to several properties. After he hooks you with initial contact you lose him. Find someone whose arrogance is replaced with ambition! Hes all about minimum work with maximum pay! This is an update they asked me if im African American? His latest text is threatening to contact my employer and call "The authorities". For harrassment when i told him i was going to post a review on yelp. Yet, he hasnt blocked me...? Another update After posting this, a representative reached out, took accountability, and extended a sincere apology for how the situation was handled. While the initial experience was incredibly stressful, I appreciate the professional follow-up to resolve the matter."

I cannot say enough good things about Victoria and my experience with Smart City! I've worked with…read moreVictoria for the past two years, and she has gone above and beyond every single time to help me find an apartment that actually feels like me. Apartment hunting is incredibly overwhelming and stressful, the options out there are endless, and a lot of apartments are deceiving, but Victoria somehow makes the entire process feel so much less scary and so much more manageable. She is patient, attentive, incredibly knowledgeable, responsive, and genuinely cares about finding the right home for me -- not just getting me into an apartment. I trust Victoria completely, which says a lot. I've sent her paragraphs of apartment requirements, questions, and probably way too many messages at all hours of the day, and she has always been incredibly patient and helpful. She listens to what I'm looking for, remembers the little details, and puts real thought into finding options that fit my needs. She has exceeded every expectation I could have had for an apartment locator. One thing that really stands out to me is that I ended up signing for an apartment that unfortunately no longer works with apartment locators. Even though Victoria wasn't able to be involved in the process in the same way, she has continued to be incredibly supportive and helpful. That really says everything about the kind of person she is. She genuinely cares about her clients and wants them to be happy, even when there's nothing in it for her. This was my second year working with Victoria, and the fact that I continue to come back to her speaks for itself. She has made what could be one of the most stressful parts of moving feel exciting and even fun. Victoria has set the bar incredibly high, and I would recommend her to absolutely anyone looking for an apartment in Austin. She is the first person I would send my friends, family, and coworkers to without hesitation. I'm so grateful for everything Victoria has done for me over the past two years. She is truly an incredible apartment locator, and Smart City is lucky to have someone like her representing the company. If you're looking for an apartment, ask for Victoria -- you will not regret it!

Jordan, was nice enough. But I had to give him the area I was interested in. He did very little…read morelegwork other than tell me what I already had found out. I gave Jordan the phone number to the management properly that I eventually rented from! I would not recommend Jordan or his company for two reasons. 1.) After explaining to Jordan what I was looking for a lower crime neighborhood and less transient people. Jordan recommended The Summit apartments where residents expressed numerous transient issues. (Jordan does not know the properties at all he is just in sell mode to get his commission) 2.) They, Jordan and Smart City, are just interested in "closing the deal" and have very little sway with the properties. They, Smart City, doesn't hit multiple properties. Smart city just pushes the properties on a preselected list where I suspect Smart City gets the most commission. The leadership cannot be that great if this is their business plan! Push the properties on their preselected list! Like I said I had to go to the neighborhood that I liked, 45th and Guadalupe, and get a flier from one of the properties and then call the properties listed on the flier. I ended getting the apartment on my own. DO NOT WASTE YOUR TIME.. Smart City only wants to close the deal and collect full commission on the least amount of effort on their part. I will not do business again with Smart City! Such a waste of time!

Teresa Perdomo is an absolute lifesaver. She did so much of the leg work and knew exactly which…read moreluxury buildings were offering 13 weeks of free rent and waived additional fees. I ended up moving into a much nicer place than I thought I could afford! Don't waste your time with others, Teresa is the one to contact for less stress, quick responses, and saving you money!

She made the process extremely simple, very responsive, and nice. We're very grateful and highly…read morerecommended her services

I can't thank Chance Van Engelen enough for his help finding an apartment that was affordable and…read moremet my many ridiculous requirements. Not only did he help me find a GREAT place in Kyle, but he was able to find this place in under 12 hours. From first contact in the morning to mid-afternoon, through a few phone calls, couple emails, and chunks of texts, he found us a place that had openings for both Nov and Dec time frames I was interested in. Courteous and incredibly good at his job, I can't give Chance enough praise for really helping me out after I had nearly lost my mind hearing the term "income cap" over and over again. He made my life easier and I now have a set move-in date that works for me without having to hear about income caps one more time. Great agent and fantastic business! Highly recommend!

I called Devon McCoy at 10am on Thursday Morning and needed to get my son into an apartment in San…read moreMarcos by FRIDAY! He was super helpful... found us several options staying in our budget and made the entire process so much less stressful than it needed to be. I'd HIGHLY recommend him! He new the area, found us a great deal!

I got LUCKY when I included Perch Apartment Locators in my outreach to 6 different Austin locaters…read more I sent my inquiry on a Saturday evening. Brad called me back Sunday morning. By Monday at 4pm, Brad had located the apartment of my dreams with EXACTLY what I was looking for and MORE. In my budget + northwest Austin + top floor + balcony facing trees + w/d in unit. Plus a corner unit with no neighbors sharing my bedroom / living room walls + within 8 minute walk to a wooded trailhead. WHAT! Brad goes above and beyond by being RELATABLE, EMPATHETIC, and CLEVER. He recognized my #1 goal: Serenity. He viewed a runner-up apartment in my absence, filmed videos, turned off all the lights, and showcased the filtered sunlight coming through the windows (because he LISTENED when I said I don't want direct sun cooking my home). WHAT A GEM OF A HUMAN. My Balcony Serenity is all Brad's doing and I could not be more pleased. Choose Brad! An Austin Apartment Locator with the Heart of a Social Worker!

Sophia was great throughout the whole process. She sent me over a few apartment options and stayed…read morein constant contact when I had questions. I was very fortunate to find the perfect apartment. Thanks

I'd (admittedly) gone through a few different apartment locators who weren't understanding quite…read morewhat I was looking for. By the time I had reached Pure Apt Locating, I only had about a month to find a 1 bedroom 1 bath with all the amenities I wanted and that's not such an easy task considering my lease would be right as school starts up. Luckily, I got an ad for Pure and was put in contact with Adrienne! She was the most thorough locator I've had and listened to all of my concerns. She's so driven and great to work with. When we met up, she had already called all the properties we were visiting and made sure that they could offer me the exact rate they advertised and sometimes additional move-in offers! Adrienne made sure that I didn't have any unrealistic expectations when we started searching which I think really made the process seamless. I signed with a complex and even afterwards, she's been so helpful in making sure that I don't have any additional questions but also in contacting the leasing office while I'm at work and cannot. Totally recommend Pure and would absolutely recommend Adrienne to anyone who needs help! Thanks so much!

Loved working with PURE to help me find my new home! Elliot made it super easy and set everything…read moreup. I ended up picking the first complex he set up for me. I will totally use them again for my next move!

In a city full of realtors....how do you distinguish yourself? It's honestly a question I asked…read morerealtors that would approach me (and there is A TON) when posting to FB groups, etc. Most of them don't have a rebuttal...Clay's answer? By distinguishing himself through customer service. I came to contact Clay through a referral of a fellow coworker that held him in extremely high regard. I'm a numbers guy, so I always think to myself, what's the payout like for their time? Well I'm here to tell you that for realtors and rentals, it's not all that high. It's a volume game, and the truth of the matter is that realtors stand to make a lot more from clients that are buying/selling rather than leasing. Even with that in mind, Clay's responsiveness was top notch throughout the whole time, and with the crazy Austin market in mind we needed a realtor that was going to be if we were hoping to win out during the application process. Our particular situation was one where Clay was out of the office in a different country and STILL coordinated with his office to see a property the same day it was listed and get the paperwork completed the next morning. Even the listing agent had stated that the property had double digit applications within 48 hours. Thanks to Clay's quick action we ended up winning out on a beautiful rental in an excellent location and we couldn't be more grateful!

Clay Holsey is your man for any realty needs!! He helped me out immensely with both, renting out my…read morehouse, and then selling it the following (this) year. He is a complete professional, always there for any needs/questions, and very compassionate. The stress that most people feel when selling a house was completely alleviated because of Clay!! I can't recommend him enough! Thank you Clay for all your help!!

Wonderful service, thank you for helping me find an apartment with all that I asked for and well…read morewithin my budget.

From the owner: Virtual Consultations Available! Welcome! We are a small, independent, locally owned business. Our…read moreteam is here for you. Austin, born and raised. We cover Central Texas. With our team of researchers, we find unadvertised specials! We are Licensed. Our services are completely free to our clients. We don't require an office visit to receive your options. Let us make some magic for you. We save you time and money.

So happy I heard of this group from a friend. They were very friendly and professional in their…read moreinteractions with me. They listened and understood my needs and what I valued in my search. Some of the best service I've had in the Austin area.

I called Ross for help with my apartment search in Austin because the reviews were so glowing. He's…read morethe real deal. He responded promptly to my needs when I found a place that interested me. In fact, he made an appointment for me to see it probably within a couple of hours from when I called him. Turns out it was the perfect place and he took me through every step of the process of applying and finalizing the lease agreement seamlessly. He went the extra mile to set up another appointment for me to go again to measure for my furniture. So, if you are looking for someone to help you find the right place in Austin, call Ross.