First off let me say my experience here was so bad that here I am over a year later still upset enough to write about it.
I went in to get a big deal makeover, I had been in and out of the hospital for months and wanted to look as great as I felt on the inside. I was excited because we had just moved to FL and having no idea about local salons I heard a neighbor talking about her stylist. When I made my appointment the next week I was informed ( by an incredibly rude British accented receptionist) that that she no longer worked there. No big deal right? I'm new here let's be crazy and give it a whirl, I deserved some pamper time after all I was recovering from! So I went in, immediately the attitude off the receptionist was so intense you could feel her eyes burning through your soul, judgment passed and all. I sat down after being made to feel ashamed just for having the nerve to walk in ( I am not even kidding, I hope she was just having a super bad day ). Maybe I did look horrible or something, however in my defense I had been in the hospital for weeks and not been able to sit through any salon work in months before that. Either way she felt compelled to humiliate me by making sure I knew that the cost of even just a hair cut before she bothered letting my stylist know I was there in front of the other women sitting waiting their turn as well. A this point I was questioning if I would be allowed back without a credit card deposit or something, maybe my first born child's soul for the privilege of being allowed past the desk? You would expect an insanely amazing caliber of stylist to be on the other end of this by now, well at least I expected someone who could cut and color basic everyday requests at the very least...nope. Not this trip. My stylist was a very kind man. He assured me no problems with my request, this is what I did, hold onto your hats because it's CRAZY. I died my hair......brown. That's right, brown. Only my hair wasn't brown when I left. It was very ...off brown..mud if you will. I was assured it would be 100% after another wash in the morning. So I stayed calm because I expected the best when I was paying so much. That did not happen, my hair was not only muddy orange on top after the wash the next morning but it was a totally different shade for the bottom half of my hair! I went in with light brown hair and some gray strands at 2" of roots. Nothing crazy, not a color change really just wanted to cover the gray strands and make it look Heath and shiny. Instead I got a multi colored mess. Then when I called in and was not even a little bit rude ( what good would that do, I just wanted it fixed) the lovely accent informed me they were full and to come the day after. Last I checked customer service is still important to other salons, not like I asked for instant fix, just at some point that day so I didn't look like I dipped my hair in something. Nope. I went a few days after and the guy was not happy, surprise, surprise to see me again. I promise you I was nothing but smiles and apologies because I just wanted my hair fixed. He very quickly slapped a much darker color onto my head without caution and while my hair was now all one color it was MUCH darker then I wanted. Dark brown that looked red in the light. I was not nearly happy but still not rude even once, despite the fact I now also have hair dye stains all over my forehead,neck and ears. Not the usual bits but large stains ( will upload photos when I get home tomorrow) all over my cheeks, and everything. The kicker for me was when I was getting my hair rinsed and heard him say to another stylist that he was sure he wouldn't even be getting a tip this time. I tipped him more than I should have the first day because as we all know there can be no better thing on any occasions than a stylist that loves their client, of course I wanted to have a positive start and let it be known I appreciate the work.
This was such a negative experience and yet I gave it more tries! I didn't call it quits despite the overpricing and rude stylists, we all know one bad experience can be random so I hoped it was. I took my teenage daughter in and her stylist was wonderful, she did a great job on her hair, I was happy but then the bill came and it was not remotely what we were quoted. I had also opted to give it another chance and my hair was cut into choppy, really awful layers put in when I was very clear I wanted the layers to be very long and to not cut any of it shorter than chin length. My hair was cut so short on top I looked like I was aiming for a Billy Ray Cyrus look. I gave up on this place after that. The pricing should reflect a professional and trained staff and when I was there it did not.
My daughters cheer team had a basket raffle and I won a basket. When I opened it and saw a 30 dollar gift card inside for this place I knew it would never be used. Its sitting in a drawer gathering dust. read more