This location is managed by, Jessica Flowers. I cannot recall the last time I received this…read moreoutstanding level of customer service. She and her team are truly phenomenally. They went above and beyond the call of duty to make sure my needs and WANTS were met! I was truly impressed, words cannot describe just how great this team is. Even though the insurance company refused to entirely pay for the cost of the rental, they made sure that I was accommodated and provided with a vehicle that closely resembles my very own. They had me in and out with very little wait time and were fully aware and respectful of my time. If you need to rent a car for whatever reason, I strongly suggest you visit this location and am willing to bet you will be happy with your decision to do so! KUDOS to the MT Rafael, and Jessica the manager for providing excellent service!

The woman at the desk was very accommodating. Excellent customer service. Will absolutely use this…read morelocation again.

They were fine to use with the below caveats. Friendly over the phone and in person…read more So why the three stars? They rented out to me a car with fuel tank on empty, as in the fuel light came on within 20 minutes of driving. First time I've ever rented a car anywhere and not given a full tank. I will note that their paperwork did reflect car was empty upon rental. In addition, car was clearly not cleaned prior to renting it out as evidenced by a half full chik-fil-a drink marinating in the center console in the southern summer sun prior to my discovery. Not deal breakers. Service was fine. Just don't expect too much.

I had a very disappointing experience at the Enterprise location on Howell Mill Road…read more The first time I rented from this location, the experience initially seemed friendly. I reserved a specific vehicle through the 1-800 reservation number, and Enterprise called the rental office to confirm that the vehicle I reserved was available. However, when I arrived at the location, I was told that the vehicle was not available. Instead, I was offered a vehicle that was so small that I would have not been comfortably driving. I called the 1-800 number, and they contacted the rental office. Surprisingly, the vehicle I had originally reserved suddenly became available. This entire back-and-forth process took approximately two hours, when the situation could have been resolved much more quickly by simply providing me with the vehicle that had already been confirmed. Two weeks later, I needed to extend my rental and specifically requested to keep the same vehicle. After waiting approximately 30 minutes, I was told by the manager that the vehicle had already been rented to someone else. However, I could see the vehicle in the back of the location being washed, which made the explanation difficult to understand. I was then offered another smaller vehicle. Unfortunately, the vehicle was dirty, had food left inside, and had an unpleasant smell. What made this even more disappointing was that the vehicle was presented to me by the manager in that condition. At that point, I decided to decline the vehicle altogether and take my business elsewhere. Based on these experiences, I believe the management and staff at this location need additional training in customer service, communication, vehicle preparation, and handling customer reservations. Customers should not have to spend hours going back and forth to receive a vehicle that was already confirmed, nor should they be offered a dirty or unacceptable replacement vehicle. I hope Enterprise takes this feedback seriously and addresses these issues so future customers do not have to experience the same problems.

The absolute worst rental experience I have ever had. I've never reviewed anyone negatively…read morebefore. Reservation was made to return on Labor Day which, even though I would have preferred the day before but was told (despite the website saying they were open Sunday bf Labor Day 8-4) that they werent open until Monday-labor day. We went to return the car on the day in our reservation and they were closed, even though they said they were open. I had Confirmed on the 1-800 line they were open but no. My husband called the 1-800 number to inquire about why they were not open and how to return the car, and was hung up on. I called the 1-800 line and they told me after pulling up the confirmation that I couldn't have made the reservation even though we had the car. Then they told me" well then you must've booked it through a third-party site which allowed you to book on a day we aren't open",which we didn't, we used Avis.com. Then they told me I wouldn't be charged to keep it the extra day but we were when we had it dropped off the next day. they were 30 minutes late to open with zero apologies. Then they said they had been open the day before so we would be charged for the extra day and there was zero ways for her to change it even though they were not open the day before. Absolute incompetence at every level. Under no circumstances, should anyone ever rent a car here ever. And I will never rent an Avis car again. We have been using Avis for 30 years. No more.

Absolute worst rental car experience. I am a regular business traveler and user of Avis as an Avis…read morePreferred member for 6 years now. Same guy checked me in and out. Upon return I arrived 20 minutes before I needed to return my vehicle and then proceeded to wait over 30 minutes at the counter. I shouted to see if anyone was in the back, called Avis national, Avis customer service, the location's phone number, the manager's phone number (which was just the generic line again), and emailed the manager. The guy then pops out from the back closet all of a sudden without any apology and says "it happens". Still never admitted fault. Don't rent from this location and absolute screw from Avis today on New Year's Eve.

I know most major car rental companies don't have the greatest reputation, mainly because I think…read moreeach branch almost acts like an independent franchise. Thus, service and experience can vastly vary. Well, I need to shout out the team at the Buckhead Hertz location. They are fantastic! Friendly, personable, and always transparent about expected costs. I'm a Presidential Circle member, so I try to use Hertz as much as possible. The airport location frankly has waaaay more options when it comes to vehicles, but it's inconvenient for me to go and the fees are usually higher. Buckhead's fleet has always been consistently pretty good. I've never rented a dirty or old vehicle. They also try their best to give me the best car in the respected class. For now, this is the location I will continue renting from.

KT Money took great care of me. I've been to many hertz locations and they all suck…read more This one is a gem. The people genuinely enjoy working there and KT is next level amazing!! I'm happy to report that this is the BEST one by far.

OK, I'm giving two stars rather than one, because the car itself was fine and got me where I needed…read moreto go. BUT, I will never rent from Avis again. 1. When I ordered the car online, I first saw a price that looked very reasonable. I was about to click the button but I saw a message suggesting I sign up for membership to get an even better price. So I went to do that, and when I came back to order a car the price had doubled. I was afraid it would keep going up, so I just went ahead with it. Then the next day I was still bugged by this so I called customer service. The guy told me I should be able to get the original price, but he couldn't do it -- I'd have to bring it up when I returned the car after my rental. He promised me that he made a note about it and gave me a case #. 2. Went to pick up the car. The "intermediate" class car I'd reserved was no available. The woman at the counter offered me a mini-van. I did not want that because a) I wanted a trunk b) fuel cost c) Don't want to navigate around with a mini-van. Only when I suggested I could wait did she investigate and say a car would be available in half an hour. It ended up being an hour, but I was given a compact. This is smaller than the Intermediate I'd reserved, but she refused to lower my rate and insisted I had ordered "economy." I have the email to prove she's wrong. 3. The trunk button on the remote did not work, but I could open trunk from inside the car. Not that big of a deal, but, just another detail. 4. I had reserved/pre-paid the car for 3 days and indicated a time I expected to return it. On that day, I realized I'd need to keep it a few more hours. The rental price is per day, not per hour. But I called just to be helpful to let them know I'd be a little late in case that impacted another customer. I was told by Avis Customer Service that I'd have to pay for an additional day. I had little choice, so I accepted this. 5. When I returned the car, this woman was very nice and professional, but told me she could not handle issue #1. That I should call customer service. But she said my problem happened to customers all the time and I should get a reduction in price. ALSO: she told me #4 was a lie and indeed I was not getting charged extra. So, good news, but the call-center customer service sucks. 6. When I finally got home I called customer service about Issue #1. I was told that there was no note promising a price reduction, so he could not help me. He told me he could escalate it, and a supervisor would reach out to me within a few days. Nobody reached out to me. In short: The car was fine, but you can't trust their customer service. Never use Avis.

BE AWARE OF SCAM!! HORRIBLE EXPERIENCE…read more I reserved a full size SUV a few days ago. When I first arrived I was told my car is not available. However, there was a woman at the counter who claimed to be the manager said they could swap it with a EV with no additional cost. I was fine with the replacement but confused about the "additional cost" she was referring to. I knew the EV costs less. So I asked for a price difference refund because at the time that I booked my car, EV was $30 cheaper than the SUV. She refused and bluntly lied to me multiple times: 1) she said the EV is more expensive. When I corrected her and showed her the online quote of both cars for a later date since all inventories that day were fully booked so she had no proof, she said whatever price I saw online in the past has "expired" and she will only reference today's price which was not even available. I told her if I wanted to book an EV I could've done it a few days ago on a much cheaper price. I decided not to as I am traveling with my 2 year old so making stops to charge is less ideal. It was not my fault that the car I booked was not available so why would I have to take a financial loss to cover their mistake? She simply blamed the website. She then kept repeating herself asking me to reference to "today's rate" which was nowhere to be found. 2) she walked away and came back and started saying she tried to reach out to me in advance but the phone number on file was invalid. Later that day, when I called the Avis customer service to file a complaint, the service representative explicitly confirmed my cell number on file was correct. On the other side, this location never picked up their phone calls. There were two other groups of people at the same time in the office with me who were having the same issue - ordered an SUV but were offered to swap to an EV. The option was either wait an hour for the SUV (I was not even offered this option) or get the EV right away with "no additional cost" (keep in mind EV costs less). This could be a new way for them to rip off people by having their customers to pay more for a cheaper rental. DO NOT RENT A CAR FROM THAT LOCATION OR BE READY FOR YOUR TRAVEL PLAN TO BE RUINED.

Always have a great experience renting cars from this place. They have a decent selection of cars,…read morethe employees are helpful, you can use a debit card with a credit card logo with no hassles, and I get rides back and forth to my house since I am not too far away. The rental prices are also reasonable. Triangle is in my top 3, along with Enterprise & Avis. Thrifty gets an honorable mention. There, now you have 4 good ones to chose from if you're looking to rent a car. UPDATE 3/5/15 - This business has been changed to Enterprise.

From reservation through drop off, a professional experience. When I picked up the front desk was…read moredealing with a unhappy client who was being quite unreasonable. The Triangle employee handled it excellently. The price/value was outstanding and the vehicle itself was excellent. Very happy all around.

I've had to rent for the past 3-6 mths and after my first time using the Lavista Road location, I…read morehave flagged them to be my "go to" location because of the awesome customer service. The staff is always friendly and nice. I usually go on my lunch break, and the staff at the counter pick up on this, and do a great job of getting me in and out. The ideal level of service when you are on limited time.

I had a poor experience at the Budget Car Rental location on La Vista Road that I will not detail…read morehere, but in hearing the staff's explanation I realized this location is not owned by Budget Car Rental--the international chain. Rather, this is Betterway Rental Car, Inc.--a company that licenses the name from Budget. They are not a franchisee, either, but merely a licensee of the name. I'm a lawyer who practices in franchise and licensing law, so I know what is going on here. As a licensee of the Budget name, Betterway does not answer directly to Budget Car Rental Inc., the nationwide US company you might think you are dealing with, and we their clientele should not be surprised if some of their policies and practices deviate from what we read on the website of Budget Car Rental, Inc. I ran into one such deviation that inconvenienced me. i will not use Betterway, uh, I mean, the La Vista Road "Budget" location again.

I brought my Dodge Challenger here specifically for a persistent noise, wobble, and vibration. I…read moreclearly explained the symptoms and specifically told them the issue needed to be evaluated while driving. After their "diagnostic," I was told my rotors were warped and agreed to repairs totaling about $2,200, believing they had actually identified the problem I came in for. They didn't. The original noise, wobble, and vibration were still there. I brought the car back, and suddenly they discovered that my driveshaft was completely loose--and now I'm being quoted another $1,500+ just for the part. How does a shop perform a diagnostic for noise, wobbling, and vibration and completely miss a major driveline issue? I spent thousands of dollars based on their diagnosis, the actual problem was never fixed, and now I'm expected to spend thousands more for something that should have been identified the first time. At this point, I feel completely taken advantage of. I would not trust this shop with another repair.

I'm impressed with the quality of work. The mechanics clearly know what they are doing, and the…read morecustomer service was excellent as well.

i would not recommend this rental company to anyone. They are the worse. Its hard to talk to anyone…read moreon the phone and when you file a complaint they don't provide you with a confirmation number and not to mention as I told the gentleman I'm disable several times and can they expedite my complaint was told no. unbelievable.

I am at Atlanta airport, and the rental line is excruciatingly long. There are empty bays were…read moreagents could be assisting customers. Periodically someone comes to the line to offer us water, it takes that long! If you're a gold member, they whisk you away to someplace special for an instant car. When I got on the line, they were over 85 people ahead of me. Atlanta airport hurts sucks.

Great experience. lost and found is a pretty decent system. they were able to find the item I had…read moreleft in the car fairly quickly. Very awesome selection of vehicles and the usage of their business is very straight forward and convenient

It was such a pleasant experience as always when I rent a vehicle at this location. Staff members…read moreare very professional and extremely accommodating.