I wish I could give a higher rating, but his customer service and technical skills are abysmal. He…read morecharged $350 to fix our microwave (blown fuse) the first time. Two days later, it stopped working again. We called him back, he came the next weekend and fixed it again, but couldn't tell us why it happened again, or how to permanently fix the issue. A few days later, it stopped working once more. So we called him again, he came a third time. Again he couldn't tell us why the microwave we've used without issue for almost 3 years was suddenly malfunctioning, and why his fix was not permanent. It's been extremely inconvenient to have to keep rearranging our schedules to work around his, because he 1) refuses to come in the morning, and 2) shows not one ounce of remorse about the fact that he's not doing a good job. If you have to do something three times over, then maybe try something new: consult a colleague, refund the fee. At the very least, admit fault, apologize and work with the customers to find a convenient time that works for both parties.
It's currently the third time since he first "fixed" the microwave that it stopped working again, and I'm sitting here exchanging texts with him, begging for him to come before 10am on Saturday. He refuses, calling it "blackmail", and also refuses to refund our money. He's the one blackmailing us, refusing to come before 1pm because of traffic. Not another obligation, not a job, not childcare to figure out. Traffic. Convenience.
I would never work with this guy again, it's been such a headache and he has no sense of proper customer service. We're out $350 dollars, and despite his 90 day warranty, he refuses to refund our money. If you can find another repair person, do it.