ask if they could help with damaged jacket, they were honest with me and said it was permanent but…read morewould try their best. in the end it was lost cause but they don't want any payment for their efforts. I insisted but in the end they refuse paymen. respect !! been to the business two times in previous years, no issues as I can recall. love the sign on the store, especially in the evening. big thanks!!

Issues: Damaged jacket; misplaced/lost decorative pieces; terrible customer service; owner not…read morewearing mask around staff or clients I recently moved into the neighbourhood and decided to recommend this dry cleaner to my sister as it was close by and convenient. We dropped off a trench coat for cleaning and tightening of buttons. Upon pick-up, we noticed that an epaulet and small strap on the shoulder were missing, while the other epaulet was hanging, half ripped off and held on with a safety pin. It looked as if the work was unfinished. We went back to inquire and were met with antagonism, which we found highly unprofessional. The male, who I'm guessing is the owner, came out without a mask and began explaining loudly, talking over me, that he 'specifically' remembers my jacket out of the hundreds hanging, and that he had noticed it had missing parts (he further claimed that he had forgotten to make a note of this, while claiming that his staff is very thorough and would never miss this). I do not deny the work ethic or thoroughness of the staff, but with the sheer volume of clothing in this shop everyday, there would be room for human error, as there is with any business of this kind. The other employee, a blonde woman, was kinder at first and told us that she would look for the pieces, sew back the one epaulet, and call us back later the same day. Unfortunately, she never followed up, so we went in the next day and were met by the woman again. She explained that she hadn't found any pieces and 'strongly believes that it had been brought in that way'. The epaulet was also not sewn back on, like she promised they would do. I asked her whether they had a policy to make a note of missing pieces when an item of clothing is brought in - she put her head down and ignored my question. I assured her that the jacket was brought in totally complete, with no missing or ripped pieces. In fact, the pieces that are missing clearly point to it being a dry cleaner issue; the epaulet and straps are decorative so there would no reason to remove these pieces unless the jacket was getting thoroughly cleaned/fixed. It's obvious something went wrong during the process. During the course of the conversation, the woman became very condescending and visibly angry. She refused to take any responsibility, further insinuating that I am a liar/fraud. I am extremely disappointed at the way people from the local community are treated at this store - these folks need to work on customer service and conflict resolution skills (and for the male owner, following Public Health guidelines, which is very worrisome during COVID). What was most disappointing is that there was no solution provided, nor any accountability taken. When we asked her what she can do for us at this point to remedy the situation or come to a shared resolution, she just shook her head and said that the store did nothing wrong. Now I am left with an incomplete, damaged garment.

I take my dry cleaning here. They also provide alteration services. The owners are friendly. It's…read morealso good value for money although prices keep going up ever so slightly :)

On Monday to Wednesday, Fast & Good Cleaners is open until 7:30pm contrary to the physical sign on…read moretheir door. There is a 50 cent surcharge for using a debit card. Service was good but there was a mix up with getting my pants hemmed. You don't need to spend $3 to get into Eglinton station to pick up your dry cleaning... just show your dry cleaning ticket to the TTC attendants and they will let you in.

Took in a silk blouse to be cleaned. First they said it wasn't ready, second trip they couldn't…read morefind it, third trip they asked if I was sure I didn't already pick it up, fourth trip they refused to compensate for loss or even refund cost of cleaning which I had paid in advance.

Theresa is a very kind person who has tailored numerous articles of my clothing, all done with…read moreprofessionalism. Whether it's taking in or letting out jeans, shirts, jackets, its done with precision. Prices are fair for the service provided.

One unfortunate day I decided to wear my favourite white winter coat with my GAP indigo rinse…read morejeans. By the end of the day, large swaths of my coat had indigo dye on it . Tragedy! *sings ABBA style* I decided to try out Couture Cleaners as they supposedly clean higher end clothes, AND I found a group deal coupon for $100 worth of drycleaning for $30. They picked up my white coat and another trench coat from my building concierge, and were able to deliver them back to my work when they promised. The white coat has NEVER looked cleaner. AND they replaced a missing button on my trench coat which I hadn't even supplied and matches perfectly! I'd definitely go back if I had to clean an expensive garment or salvage some much loved piece of my wardrobe, but the prices are way too expensive for this to be my day-to-day cleaner. $45 for knee length jackets/coats.Delivery and pickup included, but only between 9-5pm on weekdays.

After 20 years of being a client my recent experience has been horrible. A vintage Matsuda jacket…read morethat has only been attended by this cleaner has been trashed by them without my witness . After repeated attempts to pick up my jacket I was told the owner would call not so , eventually I called to be told colour ran jacket trashed worthless . No accountability terrible

This was my first time in Toronto and I was in a rush but the lady who runs this store was super…read morekind to help me out in time for my train. Super friendly, super quick, and she did a superb job for my wash and fold! I'd definitely return again!!

superb service wash - and delivered back to hotel…read more fully recommend

Bring my clothes here all the time Staff so friendly and…read morehelpful Always do e in timely manner

Great dry cleaning with wonderful service. Always friendly and willing to help you with any dry…read morecleaning or alterations you may have. I brought it few shirts that needed a thorough cleaning and they did a wonderful job. They even sent in one shirt for additional stain removal without any extra fee. I'm a big fan of this place and recommend it to anyone looking for well priced dry cleaning in the Oakville area.

He does great work, unfortunately it normally takes months to do any alterations. He'll initially…read moretell you 2-3 weeks, but it'll actually take 2-3 months

The gentleman at this dry cleaners was so wonderful. My zipper broke on my pretty new coat. He was…read morebacked up with work and I came back the next day and he fixed it. Such a very kind man.

They are the best tailors in Scarborough and their treatment is very nice Thank you guysread more

Very nice lady running the store, but unfortunately for what I paid the quality of work wasn't…read moregreat. I came in with two dress pants to be hemmed on the bottom (as they were too long) and the inner part of the leg as there was a hole, this was all $25. I noticed the hemming on the bottom was the right length for both pants, but the hemming was not straight at all and was messy (saw other reviews say the same thing); there were even threads loose. I just washed the pants, and the whole stitching on one pant leg came out and the pant leg is no longer hemmed anymore. Now I need to get it fixed again. Overall, not the best work, but the lady is very kind and works hard.