Brian Nondorf's help was a true lifesaver for us after a disastrous flood in our house. He possesses detailed knowledge about all aspects of the steps we needed to take, including negotiating with the insurance company, demolition, and reconstruction, and his generosity with both his time and his expertise were unique in our experience. That everything turned out well in the end is due almost entirely to Brian! (Though my address is listed above as San Francisco, we worked with Brian in Chicago.) read more

I wish we had done more due diligence before working with MLM. Unfortunately, after a traumatic event a normal reaction is wanting to act as quickly as possible to resolve the issue. And MLM preys on people in these situations. We had a fire in our building in March 2022 which displaced all units. The majority of insurance cost was going to be covered by the HOA insurance policy, which is why the unit holders agreed to work with the same company, MLM, to represent our interests. Mark Musick owns MLM and other businesses related to loss management, one of which is AEmergency Services which packs up, cleans, and stores belongings. So AEmergency came in and boxed up all of our stuff - and the price to pack and store our belongings totaled more than $17K! In this invoice, they added an extra day of work that never even took place - the first of many items MLM didn't document accurately. Now getting to the demo. MLM did not submit the paperwork needed to get a building permit until July, which was then granted in August. So 4 months after being displaced and the permit to start demo was issued. You'd think the demo/construction would finally begin - wrong. We returned to Chicago in September and came to see that absolutely no work had been started. Only after I had to call Mark personally did MLM start demoing in September. After months of back and forth over phone/email, his team was finally working on rebuilding. We had to go to our unit every day to check on progress or else NOTHING ever got done. One day my husband went over to the unit and Mark's team was sitting in our living room watching the world cup ALL DAY. I called Mark after being, at this point, frustrated and was told by him that it's like the superbowl and this was normal. He then called my husband and said "your wife just called me in hysterics and we need to talk 'man to man'". This will be the first of many sexist remarks/actions made by Mark throughout our working relationship. Another piece was the money - because we were buying materials ourselves and working with our own contractor for finishes, we needed the money that was owed to us for materials/labor from MLM that they received directly from the insurance company. We know it is work to go through each line item for everything that is paid out, but that is LITERALLY THEIR JOB and what they were paid to do, and they were incompetent at it. We spent more than 30 hours of our own time reviewing the documentation they sent us to go through each line item they owed us money for. We always found mistakes and money they were hiding from us. Which brings me to the worst meeting we had with Mark and Brian. All the emails and calls back and forth were going nowhere, so we set a date to go to MLM's office to finalize the amount they needed to cut us a check for. The difference between the money Travelers gave MLM and the money MLM said we were getting was over $10K and MLM refused to explain why. After 15 minutes I asked one question on why they don't keep receipts for trash disposal and Mark immediately became angry and belligerent. After Mark started getting angry I asked him - sarcastically - if he'd like me to leave so he could stay and talk 'man to man' with my husband and Brian alone. Mark verbatim said 'it's like talking to two women anyway' and Mark proceeded to leave the room. My husband told him to return so we could finish the meeting and get our check. Mark then tried to PHYSICALLY get in a fight with my husband in the lobby of his business. After all of this, Brian sat with us and we were just so distraught and upset at this point we took the check and left. So to summarize: MLM is an unprofessional company that takes on way too many jobs and will never make you and your home a priority. Mark Musick is sexist and one of the worst people I've had to deal with in a professional capacity. You will spend more time yourself having to deal with them than they are worth 'saving you time' working with the insurance company directly. read more

Mark Musick and his team at MLM are the guys to call for any emergency board up or insurance claim situation. I'm a property manager. They work with the insurance company and get property rentable again fast. They have helped my many times. Why would I waste time with a loss when MLM does it better and faster than I ever could? I cant sign these guys praises enough! read more

Musick Loss Management really brought my house back to life after a devastating fire. These guys really know what they are doing. I was very impressed with everyone on the staff, very down to earth people. Especially Austin, he really showed a lot of empathy towards my family and our belongings at such a vulnerable time. They worked with our insurance company and within a 6 months basically built a new and improved house. It came out better than we could imagine! From the roofs, the siding, the gutters, doors, floors, garage and the whole interior, it came out first class. I can't say enough good things about this company. I recommend them %100. Musick loss management knows how to turn a terrible situation into a huge blessing. read more

Mark and his team took care of my apartment! His team showed up in a timely manner and got the job done efficiently and well! Highly recommend Musick Loss Management! read more

I used Musick Loss Management for two repairs this year and I was very satisfied with both projects. In my experience, I found the MLM team honest, good craftsmen, prompt, and they communicated well with me. I would recommend them and if I had another need for a contractor to handle repairs, I would not hesitate to have them do it. For me, it all started with my upstairs neighbor and their washing machine breaking. The resulting water from just a little over one load of laundry coming through the ceiling ruining the dry wall in several places (it became wet wall!) and subsequently leaking through the light fixtures onto the hardwood floor was overwhelming. I never thought such a small amount of water could have such an impact - but it did. This justified my having insurance all these years and when I needed insurance, like a good neighbor, they were there. Yes, it's true. I will be giving my insurance agent and company a great write up as they were truly wonderful through this whole ordeal. I asked around and I learned that Musick Loss Management had done work for some of my neighbors and had a good reputation, so I called them and talked with Mark Musick. He explained how these things usually go and I was in agony when he explained the process for repairing the ceiling and the floor. The biggest issue on my project was examining what caused the water to come down and make sure I was not open to a recurrence. Once that was determined I worked with MLM and the insurance to arrange to schedule the repairs. Mark designated Brian Nondorf as the project manager for my work. Brian did a great job for me and I was very happy with his performance. Understand that when a water problem like this happens, you are usually looking at having remediation of the immediate problem done immediately. Then, you need to arrange for temporary housing - the insurance was great on this - and then move out for the prescribed time to allow the repair work to be done. MLM provided an estimate of the time they would need for the repairs and they helped arrange a restoration company to pack up everything and move it into storage while the repairs took place. MLM started the repairs when they said they would. They communicated regularly each week for the four weeks I was out of the condo. I was ecstatic when they told me they would be done on time and I arranged for the restoration company to move everything back in. I found the workmanship that MLM provided of high quality and in some cases, they made it look better than it did before. Note that I did not do anything other than repair the damage that was there. There were a few small items on my list that needed attention and MLM took care of them quickly and with no hassle to me. I was happy. About two weeks after all the repair was done, I had another water issue on the floor completely separate from the original and called MLM to ask them to handle it. They did that additional work, also, to my complete satisfaction. When something as serious as water damage happens, there are many, many things to do and it is important to have a contractor you can trust and that will work with you to get it done right. I had great experiences with MLM and would use them again without question. They know what they are doing and they were exceptional in all their dealings with me. read more

Mark, Brian and his team were invaluable throughout the loss and recovery process after a sewer back up in the basement of our office. They were prompt and paid great attention to detail. I hope we don't need to use them again, but wouldn't hesitate to do so if we suffered another loss in the future. At about the same time, a pipe burst in my father's house causing considerable water damage, as well as damage to the pipes and wall where the pipe burst. Mark and his tram helped us through the insurance process, clean up and recovery. His office arranged everything, I didn't have to bring in anyone on my own! It was a huge load off my shoulders. read more

These guys were great! Not only did I get a new roof but siding as well and it all went through my insurance company. They completed the job in a timely matter and I'm really pleased with the results. read more

We worked with Ivette Ramos on our remodel for our whole house. We had the upstairs completely done, adding a new bathroom, a master bedroom, a playroom, and our son's room. The construction lasted from March through August, and considering how much was done in a short amount of time, everything went very smoothly, even while we were still living in the house during the remodel. The contractors who came through the house were always so courteous and always kept us in the loop with any changes or problems that we could potentially run into. We were completely happy with the results! read more

I honestly can't say enough good things about our experience with Musick Loss Management. We had significant water damage to our rental property that our insurance offered to cover only a small fraction of the cost but with the help of MLM we received enough to cover all the damages. Not only that but the construction repair work that was done in our unit by MLM was top of the line, every decision was well communicated and they worked efficiently to get our tenant back in the unit. Brian Nondorf who managed the process went above and beyond our expectations, from consulting with us before, during and after and delivering the most exceptional service. If you need your insurance to cover damages, don't want to deal with the hassle of back and forth communication and need someone to do the work on the back end - these are the people to call. I highly recommend their services. read more

Three times they've saved us from damage. Workers showed up quickly, helped mitigate and minimize damage, able to do repairs in a timely manner, good communication. They would let me know who was coming over, and when, and what they were going to do. Workers were always pleasant and worked quickly. Every time they've repaired things they look the same or better. read more

I was very impressed with how seamless the whole process was, getting my house sided and a new roof put on. MLM did everything for me A-Z whether it was filing my claim with my insurance company, being there when the adjuster came out to make sure he paid for everything. Once they finished that process i decided to hire them to do the work and the results were fantastic. They were quick but efficient and the quality of the materials were top notch. I would definitely recommend using this company. read more

If I could give a "zero" as a rating I would! I live in a condo where my balcony faces an expressway. The balcony is concrete with an anti-slip coating on top that has been breached by water over the years and is buckling and tearing due to weather. Brian Nondorf, of MLM Musick Loss Management, was highly recommended to me. I called Brian on a Wednesday and was impressed on how quickly he was willing to come out to review the situation the same day. I immediately cleared my balcony and moved everything that was on my balcony into my living room (grill, table chairs, etc.) so he can have full access to assess the whole balcony floor when he arrived. After reviewing, taking measurements, and pictures, he mentioned that he should have a quote for me by early next week. By Tuesday (5 days later) I decided to give Brian a call since I have not heard from him. I discovered that he forgot about me. I wasn't happy since I was hoping to have this done ASAP for a few reasons --- everything that was on my balcony is now taking up space in my living room PLUS I'm in the process of refinancing so I'll need this done before the mortgage appraiser comes out. Now, I know we are all human and, from time to time, things tend to fall thru the cracks but he did promise me he would have a quote to me by early next week. It's now Thursday (8 days later) and I still have not received any email or call regarding a quote. I contacted Brain AGAIN! This time his excuse, after reviewing this with his engineer, was possible unknown additional work that might increase cost but they will not know until they start removing the top layer (which isn't much to remove) off the balcony. Brian was worried about giving me an estimate without knowing if there would be an additional cost. Ok -- I'm a little confused... I thought a quote or estimate is an approximation of what the cost might be? I understand, when it comes to construction, there may be a chance that the total cost could end up being slightly more if they discover some unknown issue after starting the project. My reply was I need to know some kind of estimate so I have an idea of the repair cost. I told him to give me two estimates ---the first being what he "thinks" it's going to cost and the second, an estimate of a worst case scenario for "unknown" costs. It seems that we were back on track and I would finally have something by the end of day. It's now Sunday (day 11) and I still have NOTHING from Brian. My guess is this job was too small for him so he didn't see any money in taking on this project. If that is the case then just be upfront and I'll keep on looking for a contractor instead of wasting my time with someone who doesn't want the job. The good news is even though Brian wasted my time, I'm glad I got to see first-hand the kind of customer service I would have been dealing with if I would have hired him. He wasn't aware of this but I had plans to use him not only for my balcony but also to completely gut/remodel my kitchen and both bathrooms. If you plan on using this company, I would strongly advise you to not only be up-front with him in your plans and time-lines, but also do additional research before you hire them. read more

Do not use this company. It's an ambulance chasing group of liars. They approach you at your weakest, after a disaster, and promise to get you more from your insurance. They promise to help you. Then, after you're roped in, they take advantage of you. Our project took twice as long as promised and tens of thousands of dollars more than quoted. Mistakes were common: wrong paint color, incorrect trim installation, sloppy finish installs. When asked to correctly do what they promised, they would get defensive and say it was not their problem. They would lie directly to your face. When that didn't work, they'd just start yelling. These guys, especially the owner, are horrible. I would never do business with them or recommend them to even my worst enemy. Don't fall victim to their rehearsed pitch. In the end, they'll do a terrible job. read more

Musick Loss Management just finished doing roofing, siding, and gutters on my house. This is the best contractor I have ever used... they were trustworthy and efficient. I would definitely recommend them. read more

On April 6th while getting ready for work my neighbors house caught fire and the heat from the flames caused damage to my house. My vinyl siding closest to the fire had melted as well as having cracked windows and roof damage, to a punctured interior wall and water soaked carpeting from the firemen dousing my house with water. Long story short Musick Loss Management was hired to restore my property. Right away Jason went to work boarding up broken windows to tarping the roof and sides to prevent further damage as well as hauling away all debris.... Mark Musick actually came out that day to our house to calm our fears and said we are going to be OK and that he would take care of us and make sure that our property will get restored. He brought along his assistant, public adjuster Ivette Ramos who was to be our go to gal during the renovation process. Ivette was fantastic..... she was readily available, prompt with return phone calls, and most importantly fought with our insurance company to get our house back to where we wanted it. The insurance company only wanted to fix part of the roof. Ivette got me a whole new roof... insurance wanted to only replace only siding on house that was melted. That siding was installed over 20 years ago by previous owner. There was no way possible that new siding would match with old siding. Ivette was able to fight so my whole house could get wrapped in new siding, gutters, soffit and fascia. Damaged Interior drywall was replaced and repainted and carpet was replaced as well. The results are fabulous..... what had originally turned out to be a scary situation actually ended up turning into a blessing in disguise. It's not something that I ever want to go through again, but at the end of the day, we are in a better situation today than we were in before the fire. Thanks again Jason, Ivette and Musick loss management for a job well done read more

These guys are great to work with I was pleased with the overall process. Great customer service, they got my roof and siding approved and replaced within weeks and my house looks they even called me to make sure everything was done the way i wanted and satisfied. great work 2 thumbs up plus 5 stars! read more

Musick Loss Management did an amazing job doing repairs at my place of business! I've worked with a lot of different maintenance companies and they were super professional, great with communication, and the repairs looks great. They also met our tight timeline for the completion of the project which was super important to our place of business. We've already scheduled them for other work in the space. I highly recommend using their services! read more

Musick was professional fast and did great work. Even over a year later when we had a minor issue they were out with in 24 hours to fix it

We are very happy with the work. Roofing and siding completed in only two days. Excellent job working with State Farm settling our claim as well. read more

Well run organization that offers great services at a reasonable price. The employees pay attention to detail and they didn't even make the smallest of mistakes. If you have damage in your home, give them a call. read more