Very nice representative. I've been coming to this branch for well over 10 years and I can honestly…read moresay that I have never once had a problem with a teller nor a banking issue . The lines are always short , tellers are friendly, helpful and polite , it's always just a great experience. The only issue would be the occasional parking lot being a bit crowded since they share the out with several other businesses but that's not their fault So it you're looking for a credit union I'd suggest checking this one out in Inglewood on Century right by Costco .

I had another great experience working with Alan Shelley at California Credit Union! Alan took the…read moreinitiative to let me know that I was eligible to refinance my home at a lower rate. This was greatly appreciated because I do not keep my eye on the mortgage rate market since I am terrible at financial planning. Alan saved me over $200+ each month on my mortgage payments and all the closing costs were covered by the credit union. An incredible deal. Alan made the process seamless for me and explained all the technical details. Whenever I had a question about the technical jargon, Alan would break it down for me in layman's terms. I am a big believer in nonprofit banking, so it felt really great to not only refinance with a credit union but to also know that my mortgage remains with the credit union for the remainder of its term. I've been banking with California Credit Union for many years -- my savings and checkings accounts are with CCU and I hope to stay with them for the remainder of my time on earth!

5 star BUT do your homework/ shop around . But for the most part these guys are pretty ok. I…read morepersonally don't love all their staff members. They speak professionally in a "back handed compliment kinda of way". I read someone indicating this place has "terrible customer services" - well, its that persons own fault - they sould have done their homework and knew EXACTLY what they wanted before coming in. (the people who work here are not paid enuf to give a damn. ) And be ready for EVERYTHING TO TAKE FOREVER. No one working here has a sense of time or ugency. But I do like the little robot dude

I went in to apply for an auto loan, and the guy helping me (Tony) seemed like he couldn't wait to…read morego home. I was approved for the loan with little explanation or info on what to do next. I went home only to realize that the terms and conditions for the loan had a gray area condition that might not even work for my situation (something that could've been made clear upon receiving approval). Not that big of a deal.. I then attempted to call not only the loan officer himself, but the branch, as well as the company's main office line to no avail. I go back later the same day to see the same loan officer walking around freely, chatting happily with co workers (even though I was told over the phone that they were all unavailable or with customers). We speak again and I get a vague answer from Tony about the discrepancy, but this time I'm told they have to "wait for approval from the back office". This was all on a Friday, so I was aware that there would be a longer than usual delay over the weekend to get that answer. Come Monday, I receive nothing (by 1PM). I try and call all 3 lines again, nothing. I decide to go back in for a 3rd time and this time I spoke with a different loan officer (after requesting to speak with a manager and waiting 30 minutes), and he basically told me the same thing, that they were "working on it". I was told I would for sure get the answer I needed by the end of day, "maybe even sooner". That was at 2PM. Next thing you know it's 5PM (they're closed) and I've still received 0 updates or answers to my simple question regarding the loan. Now it's Tuesday (12PM) and I call again, just to be told by a main office worker that he "couldn't get ahold of anyone, but someone from the branch would give me a call by end of day". Based on my experience so far, I HIGHLY doubt that's gonna happen, and I'm tired of going in and waiting 30+ minutes for the same answers with no progress whatsoever. This whole ordeal has been a major waste of my time to say the least. This place has managed to turn something so simple into a major headache of mine. I'm having a really bad experience with this company so far. I would certainly not recommend.

I owe Robert and the team at Ume immense gratitude for how they treated me and help me in a dire…read moresituation. Robert saw my financial situation, and really heard me when I explained what was going on, and took a chance on me to help me--without even being a member yet. Robert showed me that Ume is truly a Credit Union that puts people first, and does all they can to help. Unfortunately for my other bank (who refused to help me even after 15 years of business with them) I'm currently headed over to close out my accounts and transfer my business to Ume for the foreseeable future. Thanks again to Robert and Ume for all you've done!!

IF you have the need as I did to obtain Coogan Accounts you will find the staff here are very…read morehelpful, especially where the hiccups occur, as with any Internet access or app issues or glitches occur. I appreciate the assistance I've received each and every time I need to address the accounts of my minor grandchildren. ***I want to reiterate the 4 star rating is due to their app, it needs work, often when attempting to complete a 'remote deposit' the image is backwards/upside down/inverted, which means the user has to manipulate the actual check, turning it until the image is reflected as it should be, a true nuisance. I have personally never had these many issues with a banks app before. The manager, Anita, is supremely in tune with customer service (she is beyond responsive), Dawn, Maria and Grigor are exceptional when the need to assist a customer with specific concerns, these four employees, including Yesenia, as well as every teller I've experienced are the reason my banking business remains with UME Burbank.

Jennie and David. Five stars!! No pressure banking environments. Excellent CD rates! Great Branch…read moreManager as well. I forgot his name.

Hands down the best bank for military families. Their customer service is top-notch, and they offer…read moreexcellent perks on loans and insurance. I've never had a bad experience with them.

I had a really great experience with the contact center at USC Credit Union Edgar provided…read moreexceptional customer service over the phone he was professional, patient, knowledgeable, and truly went above and beyond to help me. You can tell he genuinely cares about members and takes pride in his work. However, the loan processing timeline takes forever. While the service itself was excellent thanks to Edgar, the overall loan process could definitely be faster and more efficient. Improving turnaround times would make the experience perfect. Overall, amazing customer service from Edgar just hoping the loan processing speed improves!

I had a great experience working with Andrea Bruers at USC Credit Union for my auto loan…read more I've been a member of USC Credit Union since I attended USC, and this was actually the second time I've used them to finance a car. Even so, I'm still fairly new to the car-buying process, and Andrea was incredibly helpful every step of the way. She took the time to clearly explain everything, answered all of my questions, and made the entire process smooth and stress-free. Her communication was excellent, and I really appreciated how organized and transparent she was throughout. Highly recommend Andrea Bruers and USC Credit Union--especially if you're newer to buying a car and want someone who genuinely makes the process easy.

Awesome family oriented branch . I enjoy coming here as the branch employees greet you by first…read morename . Overall always a 5 star experience

Being a proud UCLA alumni, I just opened a second CD @ Wescom CU this week at a very desirable…read morerate. I had an excellent experience at this new WLA branch . A real nice young man named Rene helped me. He answered my many questions, gave me good advice/tips, and was patient and a pleasure to work with. I highly recommend Wescom Credit Union. Love that they now have the WLA location since I live in Santa Monica

I became a member in July after a VERY long situationship with a couple of major banks that charged…read moremonthly fees for having less than 3K in checking, $35 overdrafts (one time I got four on the same day while delivering Postmates and paying 50 cents on parking meters), and inexplicably held on to electronic funds for 3 business days instead of releasing them within 24 hours. Did I mention the constant advertising and spam offers of credit? First Entertainment Credit Union is like a day on the beach during off season. There are people to talk to when you need something, money transfers happen swiftly with no anxious anticipation, their app interface is clean and uncluttered by distractions.

I finally closed my accounts with First Entertainment Credit Union after years of frustration, and…read moreI honestly wish I had done it sooner. For an institution that markets itself as "fee free" and member-focused, I was hit with over $135 in fees in just the last month alone. Every time I reached out for help or clarification, customer service was either dismissive, unhelpful, or completely unwilling to work with me in any meaningful way. What's most disappointing is that I stayed loyal because I believed a credit union would treat members better than a traditional bank. Instead, I dealt with constant issues, poor communication, and zero flexibility when problems came up. There was never any sense that they actually valued long-term customers.

This review applies to First City Credit Union as a whole, not just one branch…read more First City Credit Union handled my dispute terribly. I had proof that an Amazon package was delivered to the wrong address and submitted photos showing the mismatch, but they still sided with Amazon. I also requested account closure before the disputed withdrawal posted, but it was not processed in time. The charge went through, my account went negative, and I was left dealing with the fallout. Their responses were unhelpful and dismissive, and I was told they could not do anything meaningful to prevent further problems. This bank made an already stressful situation much worse. I would not trust them with my money if there is any chance of a dispute or account issue.

This is a general review overall. I've been with First City Credit union for over 15 years now. And…read moreevery time I have an issue, the staff is very professional and reliable. Everyone who has helped me with my transactions from banking to customer service to fraud issues have been very helpful. Not to mention, there is never a long line, so I'm in and out very quickly.

Dulce Rosas was very helpful and very pati with my issues. I got a new phone and not all my apps…read moretransferred and she assisted me through the process

Seemless. My father passed away recently and he had several accounts at Gain Federal Credit Union…read more Me my brother and sister were all named as beneficiaries to these accounts. I met with a representative named Alexander Banuelos. He let me know what documentation I would need to bring to the credit union, set me/us up with an appointment, and distributed the funds to me and my siblings without any problems. The entire process from the first encounter to our last meeting took a total of 45 minutes, unlike other institutions I have have to deal with recently. Thank you, Mr. Banuelos Paul Graber

When I am in El Monte, I often go to this branch. Just as lovely as the Covina branch. Great credit…read moreunion if you live in the San Gabriel Valley, Whittier, and Orange County areas. They also have two great locations in Downtown LA.

I just became a new member at this credit union three months ago. This location is amazing. The…read moremanager, Nancy has a great staff and she runs that location very well. She is helpful, kind, professional, attentive, and listens to customers suggestions. Nancy makes sure everything is running properly. My banker, Catalina Reyes is phenomenal. She is very patient, understanding, knowledgeable and personable. I love this credit union. The lines move pretty quickly and they have many bank tellers to assist you. Plenty of parking and great rates on loans, CDs vehicles, etc.