We have been renting our son's instrument from Brook Mays for about two years. During those two…read moreyears we've had to exchange his instrument for a larger size a couple of times due to his growth.The service we have received has always been great! There is always someone welcoming us when we walk in the store, and they are always knowledgeable about the rental exchange process. If the instrument we needed was unavailable in the Arlington store, they would get one in quickly and keep us informed during the wait (usually about a week). Recently, we had the misfortune of his viola being taken and had to call for a replacement. Since we had the rental insurance in place, this process was as simple as the exchanges we had done previously. However, this time, the store manager went out of his way to drive across DFW to pick up the instrument we needed so that our son didn't have to miss a full week of rehearsal and practice time. Wow!! We were blown away, we had offered to make the drive if they were able to find one in the area, but Steve took customer service to the next level to help us out!

The absolute worst customer service I've ever received. I Was sold the wrong string for my…read moredaughter's cello due to the store mislabeling the package. The lady working was rude and argumentative. The package was not even opened and she could see the sales history in her computer. She finally agreed to exchange it for a string she said should work as this was "partially" their mistake. I was then charged $5 more dollars because the one that should work was apparently more expensive. It gets better...... the package on the one we paid the additional amount for was opened and had a higher price tag over the lower one. They lost a customer today!!!

I have been in search for violin lesson for my child. They have a pretty decent package. $145…read moreincludes 4 lessons (30 minutes) spots can been consecutively or monthly. Which is very convenient with our schedule. Large waiting area.

Director Alice is AMAZING, Patient and very kind. Tuition is very reasonable. If I'm struggling,…read moreall I have to do is call or text. She will respond immediately, during business hours or not. I just can't say enough, her passion is contagious.

First time walking in, customer service was fantastic and the prices were reasonable. David went…read moreabove and beyond to help us find the right strings for our guitar and taught my son how to restring the guitar and tune it. Definitely recommend them.

Roberto did a great job cleaning up and stringing my "new" used parlor guitar! As always, they take…read morethe time to answer any questions and are super helpful. I'll be back, thanks!

My daughter has been studying under Diana since August and she loves it. She's excited to be going…read moreto piano weekly and learns so much. Diana has a good approach balancing fun and learning. My daughter's piano skills are growing by leaps and bounds under the tutelage of Diana.

Mrs. Stone is incredible! Our son is very energetic and she has made piano classes challenging and…read moreinteractive enough for him to ask everyday of the week if he may go to piano lessons. She teaches all fundamentals from posture to fingerings and sight reading. She is compassionate, enjoyable, multitalented, and even alters her lesson to the needs of the student. She has a long history of music experience and it shows in her presentation of lessons and other hobbies. It has been a joy working with her and really feeling like she is my son's nana I look forward to both of our sons being her students for years to come.

The staff and teachers here are amazing!!! My daughter takes guitar and voice, and the teaching is…read moretailored for her. We're hooked!!

Destiny Studios is great! I've been taking lessons there for 5 years and I've learned so much from…read moremy teacher Ruben. Highly recommend.

I've been looking for a good instrument repair place for 3 yrs now. Mr E's is out of business by…read moreme. Brooks May is average at best. Of course, no one is as bad as Music & Arts know for charging 100% more than usual for instrument repair and who always recommend un-needed rebuilds/overhauls so they increase my bill by 10x. Forte is a breath of fresh air. The owner is a current and former band parent in Mansfield who operates out of his home. Low overhead means low prices. And because he's not a large corporation, he's not looking to get rich off me. I pay $10 per pad replacement with next day turnaround repairs. Music & Arts charges 3x as much and takes 3-4 days to repair ... or longer. If you want to talk to the person repairing your instrument - something you can never do at Music & Arts or Brook Mays - you can do it here. If you like pushy salesman, go to one of the retail outlets. If you like excellent repair from a master-trained technician at fair prices from an honest to goodness real tradesman and artisan, this is the place to go. Highly recommend Louis at Forte.