I am extremely frustrated and disappointed with the experience I've had with Best Buy and Geek…read moreSquad regarding a protection plan that was clearly misrepresented when we purchased his college computer. Last year, when I bought a laptop for my son, I specifically asked about accidental damage coverage with the protection plan. I was told that the coverage was all-inclusive and that accidental damage repairs would be covered with no additional fees by both the sales person and the supervisor on site that day. About 3 weeks ago my son slipped on ice at school while the laptop was in his backpack. The fall caused the screen to bubble and the side of the computer to chip. When he brought the laptop in for repair, he was told he had to pay an $84 shipping fee to send the computer out for repair. As a college student, he paid the fee. When he told me about it, I contacted Geek Squad support on February 25 and spoke with Eduardo, who clearly stated that there should NOT be any shipping fee under the protection plan. He opened a case for review and said the charge would be addressed. After over two weeks with no response, I called again today, March 13th and spoke with Kelly, who transferred me to Nandhini. At that point I was given a completely different answer, that I would need to drive two hours to the Best Buy location near my son's college to request a refund in person. It also appears that the original case Eduardo opened was never followed up on. When I asked to speak with a supervisor, I was told a supervisor could not help me and I would not be transferred, which is completely unacceptable customer service. This is particularly frustrating because this is the second time I've had issues with repair coverage despite having protection plans. When my daughter's Samsung laptop screen cracked previously, I was told the repair would cost $600 even though we had coverage. 2 years later I was told that information was given to me at that time was incorrect. I should of fallowed up back them when my daughter, also a college student took the laptop for repair. That issue was not accidental. Because of that experience, I made sure to confirm the details of the protection plan when purchasing my son's laptop with a supervisor. I was assured all repairs, including accidental damage, would be covered. Now we are being charged unexpected fees that were never disclosed. At this point, it feels like the protection plan is being used to sell peace of mind but not actually honor what customers are told when purchasing it. My son should never have been charged this $84 fee, and it is unacceptable that I am being told to drive 2 hours to fix a mistake that should be easily refunded. I am requesting that Best Buy review this situation and refund the $84 immediately.

My experience is so outrageous, I couldn't possibly write it all down. I bought a home theater…read moresystem and Geek Squad installation for $1854 on September 20, 2025 in Dover DE for delivery to Ventnor NJ. The summary is they never showed or called on the scheduled installation date THREE separate times. I spent three weeks on the phone with customer service, going to the Mays Landing store, cancelling and reordering with the store manager, sitting and waiting for them to come. Hilariously they waived the installation fee, which didn't matter because they never came to install. I hired someone else for the 4th try and he met me at the store to pickup and did a great job installing. Best Buy gave me a $100 gift card and $150 check for how awful they were. I gave away the gift card, and will never buy from them again. Amazon, Walmart, BJs, etc have similar prices. Do not order anything installed from Best Buy in either Dover or Mays Landing. They will not show or call, management does not care and customer service will NOT connect you to any store. I wasted 3 weeks of my life with this company and I have learned my lesson.

I drive out of my way just to shop at the Target in Somerset, NJ from about 25 minutes away because…read moreit's by far one of the best and most organized Targets around, at least for me personally. What really stands out is that if something says it's in stock online, it's actually there in the store. That might seem like a small thing, but for me, it's huge. There's nothing more frustrating than making the trip to a store, only to find out the item you need isn't available. Somerset's Target gets it right, and that reliability keeps me coming back. The store itself is clean, well-organized, and always stocked with new items. The clothing section is a standout--everything is in order, the selection is great, and they consistently have smaller sizes like smalls and extra smalls, which is practically a miracle. On my most recent trip, I picked up winter boots, tights, and new undershirts, all of which were exactly what I needed. For basic wardrobe essentials, this is the place to go, and the prices are reasonable for the quality you're getting. It's not bargain-basement cheap, but the value is there--these are items that will last, which makes them well worth the price. The makeup department is another highlight. It's well-lit, spotless, and incredibly well-organized, which makes browsing so much easier. You can tell the staff takes pride in keeping everything tidy, and it really enhances the shopping experience. Speaking of the staff, they're actually helpful here--not just pointing in the general direction of something but genuinely making an effort to assist. That level of service, combined with the quality and selection, really sets this location apart. While I do wish they stayed open later, I understand that's not something the local team can control. Even with the earlier closing time, I'll continue making the extra trip to shop here. Somerset's Target consistently delivers a better experience and excellent value, and it's well worth the drive. I Highly highly recommend going to this Target !

This target has always been a great stores if it's clothes to board games to Lego! The staff are…read morefriendly, bathrooms are clean and I have no problem shopping here. This target is a go to.

I've used audio visual experts for my home theater and AV needs in general for several years. They…read moreare extremely knowledgable, professional, efficient and trustworthy. I consider myself technologically illiterate but never doubt their advice or work. My home isn't the easiest to configure and that can create some complications. However, when they do a job, they do it until they get it right, despite any obstacles. I appreciate that a lot. They also are accessible and responsive...no waiting around for service when you want to just sit back and enjoy a good movie!! Highly recommend....

From the owner: With over 20 Years of Audio/Video/Security Installation. We are committed to providing peace of…read moremind for our clients. We Provide Residential and Commercial Audio/Video, Security,CCTV, Access Control, Whole House Automation, Home Theater Systems, Phone, Networking & Wifi expansion, Cell Phone and Tablet Integration.

I wasn't sure if my TV was able to be fixed or not and with the current sales I wanted to make a…read moredecision quickly. I called around to several places, but The Good Guys were the only one to provide me with FREE feedback. If the time comes that I need to have anything repaired, I will contact them first!

Really knew their stuff. No nonsense and very friendly. We had a tv that sat here unused for a…read moreyear. We finally called Carl and we had that puppy back up and BETTER than new within 10 days- and included ordering the part.

Great service. Everyone else that I called to replace my iPhone screen was over $400…read more Thephonexchange was just over $200. And everyone else that I called said it would take 2-3 hrs. Thephonexchange was done in 20 minutes. Don't waste your time with anyone else visit these people great service.

From the owner: We specialize in iPhone repair, Android repair, tablet repair, iPad repair, HDMI repair, console…read morerepair, electronic repair, cracked screen repair, battery replacement, we repair Apple watches and water damage repair. We repair headphone jacks. We pay cash for iPhones, we pay cash for androids, we pay cash for game consoles, we pay cash for MacBooks. We pay cash for Apple watches, we pay cash for Apple computers.

Thank you from Shabby Road Studios. Our Mac would not boot up and the problem came from an…read moreunexpected source. Expert service and (what appeared to be) effortless excellent service. (I'm quite sure it was not effortless). Great communication. Complete resolution of the problem. Forever in your debt (although I did pay my bill ; ) )

Trust them. They know what the're doing. I have a very specialized MacPro with VM Ware Fusion…read morerunning Windows 10 and AutoCad. My machine went belly up! So scary. The representative quelled my nerves and was quick to problem solve. It would have been a tremendous loss if they did not only find a comparable machine on to purchase they restored my machine in a new (refurbished) MacPro. This was tricky work and they did it! Look no further. You found the right place.

I dropped off a Samsung S4 for repairs on 1/15/15...5 months later the phone still doesn't work…read more Within those 5 months there were several attempts to get the status of the phone and the promise that would be taken care of and if there was no result they would reach out to me, there was never a phone call until I started to communicate with a different representative and then I received a call the next day saying that they couldn't do anything with it....I really feel as though they just didn't want to say that they couldn't fix the phone so it sat.

Fantastic service and staff! Dave, was wonderful in assisting us repair my daughters phone screen…read moreas well as my own. Fast, quick, knowledgeable and definitely can't beat the price! Highly recommend!

I am literally so pissed off right now words can't even explain it. I took my PS4 to this place and…read morehad them look into soldering the power supply cable back onto the motherboard. These idiots literally soldered it on backwards and off axis which now has ruined the motherboard and any chance of me fixing it. Now I have to pay 370 dollars to get a new PS4 when it could have been fixed by a competent business. I don't care if they gave back the deposit money they literally destroyed my device because they were clearly unskilled and careless.

Took a thrift shop Denon cassette desk in for repair, took a little time and not inexpensive, but I…read morewas very happy with the results. Based on this I brought in my 32 year old Pioneer deck for refurbishment, again happy with the results.

at first, I was skeptical reading the one star reviews, but after I went there, I got my phone…read morefixed within 20 minutes.( very busy when I went in). i was treated with an insane customer service. I don't write reviews often but I was actually blown away on how good I was treated. I called multiple shops in my area and was quoted double . I rolled the dice n took a Shot at Lola tech. IM DAMN GLAD I DID! the only spot I will take my phone from here on out!

This place is a scam!! We came to Atlantic City to enjoy our first vacation together for our…read morebirthdays ( may 1 & may 8 ). Only for my boyfriend to lose his phone in the Ocean Casino Resort in the casino on 5/9/24. The Phone was placed In lost mode so it could only contact one person. The next morning 5/10/24 I received a phone call from his number saying that they had his phone and they wanted $400 for it but wouldn't tell us the location. Once on the phone I tracked the phone to Lola's Tech. Upon arrival, the guy that welcomed me was the same person that contacted me on the phone earlier . I recognized his voice . He denied everything. But I'm not stupid!! I contacted the police and an investigation is getting done. Long story short I still don't have his phone and this place needs to shut down !!! I can only imagine how many more victims there are from cell Phone thefts in Atlantic city New Jersey!? It's a whole ring just taking advantage of good people just trying to enjoy a good time