Great experience from first initial call as my inquiry was about lessons. From the first session, to guidance on instrument recommendations, to the weekly lessons with our teacher, it has been a positive experience. We find value in this monthly investment. The inclusion of all age groups who want to learn an instrument is an added bonus, along with dedicated parking. read more

I have had amazing service from this store. They are so helpful and friendly. They provide services in a very timely manner. Trevor was especially helpful with my many questions. It is a true pleasure working with this establishment. read more

Dropped off my instrument to have basic maintenance servicing performed. Kind of like getting the oil changed in your car. When I picked up my instrument, the valves were frozen, and I was told they performed a tarnish dip. The tech broke the valves free, and told me I needed to work them in to get them back to normal with extra oil. I was also told that because of the tarnish dip my instrument would now tarnish faster (silver) and I would need to perform more regular maintenance to avoid this. Paid for my repair which ended up being more than what they quoted when they called to tell me it was ready. No thank you, no appreciation of any kind. After 25 years of playing, this was the first shop who returned my horn to me with locked valves. You should return it in playing condition. I did not ask for a dip, nor mentioned aesthetics to be a main concern. When I asked them why they dipped it, I only got a "we do it to our display instruments, it's ok" response. I don't care what you do to your instruments, this one is mine and if you are going to do something that is going to alter the care and maintenance, you need to disclose this. First time experience ruined future business. I will drive to a further repair shop in the future just to avoid this place. Learn to answer the question asked, and use basic customer service tactics. Edit: I took my instrument home and went to oil the valves as instructed only to be left in disbelief at the condition they gave me my instrument back. According to their work order, they cleaned the valves. Completely irresponsible on behalf of their repair tech. I keep my instrument in good working order, and the valves only had minor build up due to the monel plating. DO NOT EVER LET THEM NEAR YOUR PRIZED POSSESSIONS!!! read more

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My wife and I walked in here today to look for an electric piano. We came from a little ways away to shop here first as I had a really good impression of this business on an Uptown Westerville Friday night event a couple of years ago. I think it was their Halloween event, but I am not sure. But I thought, if I ever want to buy an instrument, this is where I'd want to shop. Since my young daughter started taking piano lessons only about 6 months ago, we didn't want to go all in on a piano, but needed something more than the keyboard she's been using; something that feels and plays like a piano. As soon as we walked in, we were greeted by the staff and immediately approached by an excited employee. She was so helpful and answered all of our questions, even asking a fellow employee when she didn't have the exact answer. They understand that these can be major purchases for a family, so they want you to take away the best product for your needs, not necessarily the most expensive! Our salesperson even insisted on putting our new electric piano on a cart and bringing it to the car. It wasn't necessary, but that's service! If we need anything instrument-related in the future, I'd come back and recommend to friends and family. read more

Music & Arts - Our new electric piano at home - Musical Instruments & Teachers Near Me - Westerville, Ohio

Made ordering my sons instrument for school band very easy and everything ready for pick up the next day. Reasonable rental rates as well!

This summer, Music and Arts in Westerville took possession of 2 speakers I was having repaired by a 3rd party that they work with. As I dropped off my property for repair, I found it odd that the sales associate gushed about my high end equipment and how he would want something similar if putting together a high end sound system. Fast forward to 10/31/22. I was told over the phone by the store manager that BOTH of my items were ready for pickup. After a 40 minute drive, I arrive to find only one of my speakers, the other one had mysteriously vanished. A piece of property whose value exceeds $1,000, which is a felony in Ohio. Here we are, over 1 month after I was informed that my property was ready for pickup and still no speaker and still no resolution. Within the police report I made, the store acknowledges the receipt of my property and admit they have not been able to find it. Additionally, the store states that it has no cameras in the front of house. They also state that it is their procedure to bring items to the front register ( which which has no cameras ) when a repaired item returns to their store, which I find to be a gross oversight in these specific instances and puts customers property in jeopardy of mysteriously disappearing, like my property did. Every point of contact and expectation on how they plan to resolve my issue I have had to initiate. 2 separate calls to follow up I left a message for the store manager, only to receive no call. The explanation I have been given by the store manager is that he was busy or forgot to follow up with me. I have since reached out to Guitar Center corporate, who owns Music and Arts. They however seem helpful and eager to learn more about my experience and I'm ready to tell them and others all about it! read more

Great assistance by expert and friendly staff. I was given on-the-spot assistance by 2 members of the staff. Both showed patience with genuine-caring interest. This is a hands-on place that is very "up-beat." George read more

Music & Arts - Musical Instruments & Teachers Near Me - Westerville, Ohio

I had to drive out to this place to purchase a book for my child as there weren't any locations close to home. When I arrived, I only saw 1 employee who was on the phone and, as a courtesy, let me know that he would assist me shortly. I decided to look around the store on my own to find the book I needed while waiting. Within about 5 min, I found the book and the associate walked over to assist me right when he got off the phone, apologizing for the wait. I visited the store today in the late afternoon and the gentleman was so NICE and HELPFUL. You rarely see that nowadays. I also advised him that I was new to the Columbus area so he gave me some really good info regarding how to navigate around town. He did an awesome job placing the customer (me) first and with being so attentive. I will definitely be returning! Thank you!! read more

I would strongly discourage anyone from ever entering the store or to even try to take any sort of lessons from them. They are completely disorganized and unprofessional. Two times I went in to take my first guitar lesson and both times the instructor didn't bother showing up nor did anyone that worked there feel it necessary to call me to let me know. All I got was an "oops, sorry, guess you'll have to come back next week." My time was completely wasted. I even had to stand there an wait over 10 minutes once I walked in before anyone even decided to see what I was there for. As a beginning Adult learner that was eager to learn something new and try to see what impresses people so much about music. The "Instructors" and the employees of this store has managed to ruin it for me. Again, if you want to learn and enjoy music then do yourself a favor and go somewhere else. read more

I took my son in this evening for a band Fitting and Shawn went above and beyond! He was so patient and really wanted to make sure my son made the right instrument choice. The entire staff was friendly and helpful. I would highly recommend the store for all of your music needs. read more

I am so grateful to have such a music store in town. I would love to support my local business. And I do try. However, the service at my M&A is consistently... disappointing. 1) When a mute was not available in the store, I ordered online. There was much confusion between communications online and lack of communication from the store. Loosing patience, I went in person and discovered they had actually put my ordered item out on the shelf. 2) I inquired about used clarinets, and the woman said she'd see what she could find out. No word. I attended Horns of Plenty, and the customer next to me was given the only used clarinet. So, I went to the warehouse sale. NO used clarinets. But, apparently we could have ordered some to try from other warehouse locations. (Why did she not help with that?) There WAS a very helpful man at the warehouse who shipped two from far away to town and then delivered them to my M&A. But then M&A never notified me they were there! When I finall did go in to see them, they looked like they had been dragged on pavement. Keys were all scratched. 3) My son wants a Venova for Christmas. So I approached M&A to see if, as Yamaha dealers, they could secure me one. No. Wouldn't even try. So I went through Woodsys in Kent. THEY actually had one in their store and shipped it to me at no extra cost! 4) I wanted a sturdy music stand and tried M&A first. But I was able to find the same Manhasset brand at TARGET of all place for significantly ($12) less. AND I was able to choose from several colors besides black. Need I go on? read more

I went to a Bonfire at a friends house and there were two guys there playing acoustic guitars I was inspired to learn the next day I was at work in Westerville and stopped in to this place as soon as I walked in I was greeted by two pleasant Women Who seem to be very intelligent they guided to to a black fender Johnny cash style fantastic guitar at a very low cost half the cost anywhere else such a good location thanks ladies read more

I got my son's instrument tuned up here, and that part went fine. However, we ordered a neck strap when I dropped the instrument off, and I was told two different times (in person and message on phone) that the item would be there when we picked up the instrument. However, when I came to get it, the employee present said the neck strap wasn't there. I was called the next day to let me know that the strap was in the store, the employee had just missed it, they would set it aside for me. I asked them to mail it to me and waive the shipping cost, since it was the store's mistake. Sean said he "didn't think" they could do that; asked him to let me know, and 4 business days later still no call back. It would have only cost them a few dollars to correct their mistake (and would cost me an additional hour of time to drive there and back again, assuming the roads are good which they are not at present), so I am disappointed in their service, and my sense of fairness is violated! I have spent literally thousands of dollars at Music & Arts in the past but plan to take business elsewhere in the future. My son's private teacher says he's had several other students have problems with the store as well. read more

Great store - very helpful people. They know their instruments. Lessons are convenient.