I wish I could give negative stars. This company has the worst customer service I have ever encountered.
About two weeks ago, I did a Google search and found a great price on a bass guitar pickup. I placed the order for an Alumitone Bass Bar 3.5" in Black. About a week later, I received an Alumitone X-Bar 3.5" 7 String Guitar pickup, not even remotely close.
It took over 30 minutes on hold to reach customer service.
They then sent me a replacement but this time they sent me an Alumitone Bass Bar 3.5" in CHROME.
It is not difficult to chose the correct part. On the front of the box, there are two clearly marked check boxes. One says Chrome Plated (what I was sent), and the other says Anodized Black.
Unless someone is blind or cannot read English, it is very easy to tell which is which.
It again took over 30 minutes to reach them. Both times, the customer service agent had a care-less attitude with no desire to rush the replacement, although after I asked, she said she would "try" to get them to rush it, whatever that means.
STAY AWAY FROM THIS BUSINESS. This is just one of many awful reviews of this terrible business. I have looked for and filed reviews on the BBB, on Trust Pilot, and now Yelp. I will post reviews everywhere I can in the hope this business goes away and stays away. read more