Even if you believe you are getting top quality service from a local guitar shop / person. I…read moreimplore ya, give Marty a call... I suspect no job is too great. My son recently snapped his first ever epiphone at the neck clean in half. Never had I seen such destruction and much sobbing took place. Just out of curiosity I gave Marty a call, sent him a few pictures of the guitar and asked - what can ya do. We were asking him to resurrect a fairly new instrument, a service request we've never tried before. He said give him 3 weeks. In an almost surreal experience - Marty was able to completely repair the snapped neck, matched colors, parts needed to replace the damaged ones and a coating job that would rival what any manufacturer puts out. I will also say that his charge was LOW. Far far lower than I expected for such a mess of a job. He loved it. My son loved it. We are 100% recommending everyone we know - even for a simple setup - call Marty and enjoy not having to worry if your intonation is right cause you're not a luthier.

I took an AVRI tele to Mark due to worn frets. He barely looked at it and wanted over $400 to do a…read morerefret with me supplying the frets. Then I went to Danser in Durham and he looked at it, said it only needed a level and recrown which he did for $100. Now it plays like a new tele.

Mr. Lane did an outstanding job fixing and maintaining my equipment! He was very accommodating and…read moreperformed services within the time promised. I was unable to pick up in the time allotted, but he graciously stored it for me until I was able to come pick it up. His prices were very reasonable and reflect the quality-of-service Mark performs on your instruments. I highly recommend having your guitars serviced here!!

Great service, engaging owner / luthier. Hans assessed the neck on my bass and found some issues…read more The vendor agreed to replace it and then Hans did a great setup for me.

Hans is a meticulous craftsman with incredible attention to detail and a genuinely nice person. He…read morehas helped with teaching me a lot and explaining things to me without making me feel stupid as well. I have referred him to my guitar instructor who was also amazed and now he is also referring all of his other students to Hans. It's well worth the hour plus drive for me from Apex to have peace of mind knowing my equipment is being tended to by such a pro!

1. They make it sound like they have 2 locations- 2 schools pretty much, but after my experience…read moreI'd be surprised if they had one school. By school I mean mean a building with multiple rooms for lessons and a waiting room. I just tried to go to my free trial lesson at the Glenwood location. I got lost and received no help finding it. Will elaborate further in review. 2. They should have a receptionist that knows information about both locations or have a different phone number for a different location- which they can't do probably because the Glenwood location is actually just a room in a dentist office. Honestly though having a phone number go to someone who can't answer basic questions like "can I park here?" Is useless. Or at least have a receptionist that actually feels bad for not being able to help or gets someone that can help.. as opposed to clueless and rude. That combo really sucks. I would not recommend this experience to anyone! Maybe the Durant rd location is different but I would not give them another chance as all I got was lost, gas wasted (which means money wasted), and ticked off by a clueless rude receptionist. I guess one employee does make a big impact!

Sounds like someone didn't leave time to get to their lesson (earlier review)! This is a fantastic…read moreatmosphere for kids with many great teachers and many studios, great program, fun and relaxed. Go to the Durant Rd location and give it a try-all ages go here. It has been convenient for us, too, to schedule times at the Glenwood Ave location. It is bustling and busy after school gets out so you may have to leave a message during these times. David Prodoehl is our instructor and my kids have really enjoyed picking some of their own music to play, starting to write their own music, as well as standard lessons. They practice without me asking - a love of music!

Very helpful. Very reasonable. We are renting a violin from them and my daughter is taking lessons…read morethere.

Will never understand how this place stays in business. At the moment it's about the only show in…read moretown so I guess local school programs keep it open. Most recently wanted some new thumb picks; sign on door said call for open hours. I left a message saying I could come by most anytime and to please let me know when someone would be there. It's a small purchase and I was trying to be accommodating. No one called me back. I didn't mention that I also wanted to talk about special ordering an upperline Deering banjo that would have gotten them a huge profit. As they didn't want to sell me the picks for it I assumed they wouldn't be interested in selling me the banjo. I had it shipped from the Sam Ash store in Las Vegas.

My violin teacher thought I might enjoy taking up the viola. I love the deep tones…read more I went onto EBay and found what looked like a great deal on a used viola of the same make as my first violin. Well, it never showed up and EBay refunded my money. During the process I'd "butt-called" Gordon at Piedmont Violins in NC. I'd met Gordan at Swannanoa Gathering and he bought a really squirrely violin that some friends had given me, back to life. So I called Gordan from my home in St Augustine, FL to see if he had any beginner viola's. He had an Otto Benjiman MA-300 (a level above a beginners viola). He offered the instrument including a sturdy case and a Glasser carbon fiber bow at a very fair price. My violin teacher says the Otto Benjiman viola is a better instrument that the one that fell through on EBay. Well, it arrived from Piedmont Violins in great condition. I couldn't be happier. Gordon to the rescue. If you're looking for a down to earth luthier I recommend Gordon Gross at Piedmont Violins in Faquay Varina, NC.

So helpful in improving my violin! He explained to me upgrades an options, also worked so quickly!…read moreEveryone should receive services here!

Tims a good egg and fixed my martin acoustic that cracked plays great…read more and the best thing he's one of my neighbors.

I honestly can't say enough positive things about Tim at Apex Guitar Rescue. I brought my…read moredaughter's guitar in with a dead pickup and a switch that seemed wired backwards, and told him I knew very little about guitars. With me watching, he opened up the electronics, with a small amount of space due to a PCB board making things tight. He tried moving things around and tried different things but nothing was happening. Then he noticed the switch itself was loose and pulled it out of the guitar and it started working. "I know what it is. The paint on the inside is actually conductive and when this thing got turned, it shorted against the inside. That's also why it seems like it is wired to the wrong side - the switch has turned a full 180." He aligned it back, tightened it up, and everything plays great with both pickups and the switch now aligns with where it should be depending on which pickup is active. Basically everything works great. Tim talked a bit about how the electrical connections can be sensitive, and quickly went over a bunch of other parts of the guitar and aligned, tightened, so many different parts explaining what he was doing along the way. I feel like I walked out with a new guitar, and yet he charged a really modest fee! Before bringing it to Tim, I went to another local shop. One he realized I was not interested in his (more expensive) services other than just fixing the pickup, he was dismissive about almost everything on the guitar and said it probably plays horrible without ever playing a note or even plugging a jack into it, and suggested I buy a new guitar for my daughter. Contrast that experience with Apex Guitar Rescue, where Tim was so honest, skilled, and respectful of my time and money, and even said our guitar is great. I can't imagine bringing my guitar anywhere else. (BTW, the big G has tons more reviews of Apex Guitar Rescue.)

I'd been in contact with Michael Hannah, looking for a particular piano in my price range. He…read moredidn't have the one I wanted, but a few days later, he put me in touch with someone who did have such a piano. It was an extremely generous, thoughtful, and selfless act that made me a dedicated future customer.

We purchased a Kawai piano from Maus. The experience was excellent! Zack was knowledgeable, but…read moredidn't use pressure sales tactics -- just answered our questions. We made a couple trips to Maus and also looked at a competitor store. In the end, we opted for the Kawai at Maus. Maus was very flexible with delivery dates, payment method, and even threw in a small upgrade to a component. The piano was delivered out of the box out of tune (apparently this is unusual), so Maus provided an additional in-home tuning at no cost. Maus has a friendly, family business feel to it. It's not a dazzling showroom, but the product and people are a great reason to go there.