The owners know what they are doing and bend over backward to help out. They want people to succeed…read morein the lessons.

DO NOT take your guitar here for any service. I took in my Martin OM-21 to have the binding…read morere-glued and they absolutely butchtered the guitar. There was a 2" x 4" section on the back where they peeled off the gloss finish, there is glue smeared all over the side of the guitar along the waist area, and there are multiple scratches and dings on the body and neck. Worse yet, their response was simply "We've never had this happen before". It was just a stunning lack of workmanship on a high end acoustic.

Leah and her team are top notch! Love their professionalism and experience. I highly recommend :)read more

Wow, the negative reviews here definitely don't reflect my experience…read more We started with Music and Dance suite about 2 years ago, putting our youngest (6) in group piano lessons just to try them out. After a few months we decided to move the rest of our children (4 total) already enrolled in lessons elsewhere to Music and Dance Suite. We've also since added dance for our youngest. While the dance program isn't as strong as some others, the music teachers have been wonderful to/for our kids. They've grown significantly there and have been a pleasure to work with. I especially appreciate Todd (1 guitar and 1 piano) and Jordan (1 in drums). We have experienced other teachers elsewhere, and while we've never had a bad experience/teacher, I can definitely say that these are the best for our kids at this stage in their journey. Plus, they've been able to work with us to find convenient times where we can arrange things so that we only have 2 lesson days/times for all of the kid's lessons. Ignore the bad reviews and try them out for yourself before making up your mind! (I'm not in any way related to the owners, nor was I asked to write this review. I simply couldn't believe the negative comments and felt strongly that this company deserved my honest rebuttal.)

Never in my life have I experienced a private music school with teachers as exceptionally talented,…read moreknowledgeable & personable as SoR Naperville. It's a classy, extremely high caliber music school disguised in a humble, charming building and taught by humble charming people. Additionally, randomly, their bass teachers are also really, really, ridiculously cool. And smart. And funny?! And for some reason their rooms always smell the best?! Anyway, just my observation as someone who walked by it on the sidewalk once and definitely not the bass teacher with the essential oil diffuser (it's cedarwood oil). On a more serious (quarter) note: enrolling your kids here opens them to an extremely supportive, positive, driven community while at the same time exposes them to the highest caliber private & small group music instruction in Naperville.

School of Rock Naperville is absolutely fabulous! As a mother of three children, I consider School…read moreof Rock to be one of the most influential factors in their creative growth and discovery. It's about the The Music: you will be amazed with what the teachers at School of Rock will do with your child. We have done at least a dozen performances series, as well as private lessons, for years. Huge shot out to Adam and Sean!! It's about Teamwork: my 12 year old son practically calls School of Rock Napervillle his second home. It is truly like a family here! Great life lessons are learned behind these doors: Respect, Empathy, Team Skills, and Positive Communication and Affirmation. It's about Passion: my son has found his soul here. He now goes to his piano to wind down and release any stress. This is a life-long gift. We treasure this beyond words can say. School of Rock is a gem. I would recommend starting with a one week Summer Camp. Surely to amaze!!!

I was greeted when I walked through the door with my guitar. Attentive employees interested as I…read morecame wanted to take a look at the guitar. I explained that I needed new guitar strings (I hadn't changed them in a while ) A gentleman assisted me in choosing the best strings for this guitar. I left my guitar with them for a few hours ...I When I came back, I was happy to see it cleaned up and winew strings on it for me.

Yesterday, I went to Guitar Center to sell back some products that were still basically brand new…read moreand had only been used once. I understood that I was already past the return deadline and would only receive about 60% back through their buyback program, which I was willing to accept. However, the experience became extremely frustrating due to how I was treated by staff. I drove 40 minutes to the store yesterday only to be turned away because I didn't have my ID with me. So today, I made another 40-minute drive to try again, only to be turned away a second time because I arrived three minutes after the start of their "closing procedures." I was then told they are not allowed to process buybacks within an hour of closing, despite the store still being open. After spending nearly 2 hours and 40 minutes driving back and forth between both trips, all I walked away with was disappointment and frustration. The lack of communication, consistency, and customer service was extremely disappointing. Because of this experience, I will no longer be shopping at or doing business with Guitar Center. May I remind you gas is at $5 a fucking gallon.

The word 'frustration' is not even enough to express our experience with Musical Expressions…read more Our 10 year old son was going to attend a piano recital organized by the company. We paid for it a month ahead of the time, cleared our schedules, even had extended family informed. It was supposed to be at 9:45 this morning at a church. We had grandparents from out of town drive 2.5 hours so that they can be a part of it. We bought our son a new suit and dress shoes, as we were emailed by the teacher about the dress code, no gym shoes. We bought flowers to give to our son afterwards to congratulate him. Not even mentioning hours of practice he did for the event and the excitement he had. ALL to get a call 10 minutes prior the event, when we were already in the church parking lot, informing us that the event got cancelled. THE REASON: they could not get into the church. There was ONE, SINGLE, point of contact they had with the church, who failed to show up to let them in. I went to the office as I believe I needed more of an explanation. The staff and owners did not even accept responsibility for this: 'Church person did not show up!'. When I said the place you pick is your responsibility, all they can say was we can happily refund you for the recital money. How are you going to refund the disappointment, frustration and waste of time? Also couple months ago, our teacher was not available for two weeks. Their scheduling is so NOT flexible that they could not schedule make up classes for us at all. We ended up specifically demanding a refund for those classes as they tried to schedule something for weeks but were unable to do so. Our son has been taking classes here for two years now. We love our teacher. But this level of ineptitude displayed by the staff and the owners is just beyond comprehension.

I came to Musical Expressions to re-learn the guitar. since I hadn't played in at least 40 years. I…read morewant to have fun and learn some basic musical theory. Preston is my guitar instructor. He is patient and and personable and is the perfect fit for my music educational needs. The staff is professional and very accommodating. Due to a new work schedule, I've had to reschedule two of my lessons without any issues. I highly recommend Musical Expressions.

Nice place, nice people. Nice selection of instruments. It's obvious that they care about what they…read moredo.

Update 3/14 - I wasn't going to engage further, but Robyn at PM proactively sent me an email…read moreexplaining the miscommunication and sequence of events from their perspective. Included in her email was a refund of the charge even though she explained the original charge's legitimacy. I definitely appreciated that she went above and beyond researching my circumstance, looking up my account and processing my refund without me being the one to call them back. It showed me ownership and shared accountability in handling customer issues and maintaining customer relationships. Thank you PM... reestablishing trust is sometimes one step at a time.

Brought my guitar here for a pickup replacement when I was still living in the Chicagoland area. I…read morecame back to pick up my guitar after a few days and I noticed that my guitar had several scratches on the body and even the replacement pickup had a deep scratch on it. This shop and their tech just shows that they don't care about your gear and will not take care of it. Avoid and bring your instrument to a more reputable place who will take care of your prized instrument. BTW, the repairman's name is Sam.

Great shop! My teenage son has been taking lessons here for the past couple years and the teachers…read morehave done an excellent job with his lessons. Even during COVID, he hasn't missed a beat, switching to virtual lessons. His teacher, Adam, is an amazing musician and instructor and Sam, the guitar tech has done excellent work on his guitars. Hix is more than a music shop, they provide opportunities for student musicians to play live at events they sponsor at local clubs and through their Rock School programs. Their events gave my son the confidence to sing and play in front of audiences and he now does it on his own. I would give Hix even more stars if I could. Highly recommended.

If you are a professional string player with thousands to spare this is the place for you…read more I went here to buy to look for an intermediate violin for my 17 daughter who has been playing for less than a year. Because of this we weren't looking to spend a super ton of money on a violin, just one better than her student one. The older gentleman, who was the main luthier, was really annoyed that we didn't make an appointment (we didn't know we needed one), didn't know the make of her violin, and said he had an 11am appt coming that we'd have to basically leave before. My daughter is new to violin but not string instruments so when she asked to see violins in our medium price range with a warm tone and a high resonance he said that would be impossible cause we weren't willing to spend a lot. This is obviously not true cause we have gone to other shops and found ones in our price range matching that description. We ended up buying a fiberglass bow that was pretty expensive but i still would never give them my business again. This store is very prissy and not nice to newcomers or people who aren't wanting to spend ton on a violin. Would not recommend

As a violin teacher and being a retiree of 34 years of public school orchestra teaching in the…read moresuburbs, I can say that the reputation of this store has always been excellent, over decades. They know stringed instruments, and they know how to repair string instruments. I was there lately to help a student choose a new violin, and I was impressed with their knowledge of violins, bows, and cases for the violin. In re to repairs: they actually turned down a repair of an older violin that had been repaired a few times, because it looked too delicate, may cost more than the value of the violin, and referred my student to a second shop for another repair estimate. That's an unheard of level of honesty in this business. I would recommend this shop and I'm super picky. I generally drive into Park Ridge where many of the CSO musicians go for their repairs to MBecker, but I'd comfortable having something repaired here or buying a new item.