Be aware!! Our recent stay at the Hampton Inn in St. Joseph, Missouri was unfortunately…read moredisappointing and far from what we expected from a Hilton property.
When we first checked in, we immediately noticed several issues with our room. Half of the electrical outlets and lights on one side of the room were not working, and the phone was completely dead. We went downstairs to address the situation, and after about an hour of back-and-forth discussions with the front desk staff, we were still unable to resolve the problem. It was already late, and after a long day of traveling, my boyfriend and I were simply too exhausted to keep going back and forth, so we decided to stay in the room as it was. We continued to stay in our room. It was eventually fixed. They said the panels
Come off all the time... super unsafe and hazard.
Unfortunately, the condition of the room left a lot to be desired. The carpet was heavily stained and looked like it hadn't been cleaned in a very long time. Dust was visible on surfaces, the furniture didn't match, and overall, the room felt dirty and outdated. We were only provided one blanket, and while there was an extra one in the closet, it was so old and grimy that it looked like it hadn't been touched in decades. There were some
Cracks in the walls and water leaks that were visibile. Our bathroom tub was stained and the paint or plastic was chipping off.
We were told that the last renovation was about 10 years ago, but based on the condition of the room, it looked much older--more like 20 or 30 years since any real update. The hotel's condition really shows its age and is in desperate need of upgrades and deep cleaning.
We also noticed a strong odor of marijuana or cigarette smoke in the hallway near our non-smoking room, which made the environment uncomfortable. The hotel lobby also had a lingering smell of cigarettes upon entry.
As for the staff, the night staff were decent and tried to help, but the day staff made us feel unwelcome and were not very approachable. Surprisingly, the lady who managed the breakfast area was the most pleasant and helpful person during our entire stay. she was friendly, informative, and seemed to genuinely care about guests.
The hotel does not offer room service, dry cleaning, or laundry services, which is disappointing for a Hilton-owned property.
One of the few positives was the breakfast. It was actually quite good, and there were different options each morning, which we appreciated.
Another thing to note--the walls are extremely thin. You can hear people in the rooms next to, above, and below you. There also seemed to be some kind of electrical or plumbing issue, as the walls made strange noises occasionally.
Overall, the location is convenient, but that's about the only major advantage. The property itself is old, needs major renovations, and does not reflect the usual Hampton Inn or Hilton standards. PLEASE RENOVATE OR LOWER YOUR PRICES .
