My bf called this company after hearing an advertisement on the radio. We requested a tow and was…read moreput in contact with someone quickly. He called to get details and we informed him that the car didn't have air in the tires. He said he had the wrong type of truck and my boyfriend suggested a flatbed truck for the job. He said okay and we hung up. We were already in the area so we drove to where the car was and waited for an hour in the car in 30 degree weather. Tow truck never came. We called him back twice and both times we were sent to his voicemail after only 2-3 rings. Needless to say we didn't get towed. This morning, I called to complain to management and the guy was rude and kept on trying to talk over me. When he finally let me talk, he gave a half apology and stated that it was my fault because I should have called dispatch back and got a new driver. He then asked if I wanted to get the car towed this morning. I declined based on how unprofessional the driver was and how rude the manager was to me this morning. I told him I wasn't interested in a tow but just wanted him to know how unprofessional his driver was and how I couldn't trust any of the other drivers either. He said okay and HUNG UP on me! I didn't have an attitude and I didn't yell or curse. Based on the fact that the company is advertising on the radio for customers makes you think they would love and appreciate the business brought in but they do not. I would not recommend this company to anyone at all. They are not professional and don't seem to care about their customers.

Excellent service!!! My neighbors car broke down downtown near the Boutwell Theater after hours on…read morea Tuesday evening. I was referred to Price Wrecker and I have to say I am very impressed with the level of service and professionalism I experienced with them. From the time that I called them to pick up the disabled car and tow it to Fairfield, Al, (20 miles away) it took just about 1 hour from start to finish. By the time I got to the location to pick up my neighbor, the driver was already there and they quickly loaded the car on a flatbed and were on their way. The driver worked with us to find a suitable location to park the car outside of the driveway and carefully offloaded the car and showed us what the actual problem was (the battery cable had shorted out) I just want to say Thank you to Tony and the guys for their prompt service and professionalism in a time of need. Again, excellent service!!!

Driver of empty tow truck was stopped at a red light sticking partway into a busy intersection and…read moreinsisted I had to back up for their convenience when I pulled up behind to wait for the light too. I am disabled, drive a 2012 model without a backup camera, and cannot safely look behind me to back up in traffic, and I told the driver that. He called the sheriff with my encouragement, who was helpful in resolving the situation. This company's tow drivers have no consideration for a disabled senior driver!

Don't recommend, literally left my car scratched and took bumper off just because he said it was…read morehard to put on truck. Also said 1 price on phone and charged me even more and wanted tip. like what

We have a Volvo. Wife has two keys. Drive was given one keys when he pulled it onto wrecker. When…read morewe arrived home he could not find the key they were given. Then accused us of trying to scam them because we have a second key.

very Professional. great job! caring. answered the phone and came out quickly on a holiday weekend…read more. AAA left us stranded - they were unable to send anyone. Burleson came to the rescue!!!

Date of service Jan 03, 2022 My serpentine belt fell off…read morearound 8:30 pm Jan 02 during our trip over to Birmingham, AL. I was able to make it to a shell gas station n the outskirts of Pell City. Allstate roadside assistance could only find one company in their list willing to tow us 3.2 miles to a local garage in Pell City. They wanted $499, $399 after my $100 insurance credit. It took them nearly 3 hours just to find that as an only option... I declined that insanity and we decided to stay in a powerless vehicle overnight wrapped in moving blankets. It was snowing and dropped to 31 degrees that night. I submitted another request to Allstate at 5:50 am for a tow request hoping it would be less money and faster during normal hours. 1.5 hours goes by and I receive another message saying due to labor shortages in the area they were having a hard time locating a towing company. We were on a deadline to pickup furniture and return to our home in Georgia. I figured I would take it upon myself to find a towing company. I did a simple online search for towing companies near me and up popped Twin Creeks Towing. I called and spoke to a man who said he could have a tow truck out to me in 30 minutes for $75. Sure enough the tow truck shows up in 35 minutes after a call from their driver giving me the eta. I couldn't find a garage to get me in that day for repair. The tow truck driver said he knew a fantastic garage a couple blocks away from where I was originally taking it and they could likely get me in due to how efficient they are. Sure enough Express Oil Change & Tire Engineers on Martin St said they could get me in that day. Our tow truck driver even dropped us off a block away at Enterprise rental since it was the direction he was heading. A fantastic experience with Twin Creeks, above and beyond customer care, inexpensive, and fast. I can't praise them enough for how much time and money they saved me having to stay another night to repair my Honda truck, meals, etc. I tipped our tow driver extremely well for all he did.

Josh from Twin Creeks saved the day! My first five minutes ever in Alabama and I lock myself out…read moreof my rental car. He was super fast getting to me, saving my keys, and we had a good laugh. Thanks Josh!

Taylor Dynasty Towing was assigned to us through AAA. We were given an ETA, however, due to rush…read morehour traffic there was an unexpected delay. I reached out to AAA and I must admit, I was upset. The owner, Michael Taylor called personally and explained the delay in detail. He was so nice and accommodating. He personally came to the site and handled the situation very kindly and professionally. The tow truck driver kept me updated on his ETA. He actually arrived a few minutes earlier than expected. I was very pleased with the service we received and would definitely highly recommend them. Thank you so much Mr Taylor for your great service. Pat Thomas Chelsea AL

Friendly guys and great business etiquette , treated me with respect and constantly kept me updated…read morewith their ETA's. I 100% recommend them!

John is a lifesaver. My wife and I were traveling, and ended up in a car accident, effectively…read moreending our vacation. He responded to the accident quickly and efficiently, getting our car out of the road. The morning after the accident, he picked us up from our hotel and took us to our car so we could empty it out. Then he gave us a ride to the airport so we could fly home. He was wonderful.

While I was at work, my tire went flat. I called Towing 4 U and he came to my rescue!! It was quick…read moreand easy and one of the more reasonably priced towing services I've ever used! I will definitely be calling him again in the future!

Tow Monkey was readily available and there on the spot less than 45 minutes of me calling them…read more Great service and my car is home safely.

The call service was helpful. They picked up my truck in a timely manner. They sent me text…read moremessages and pictures and notified me when they dropped it off. Fair price.

don't call these people unless you want a rude bitchy no knowledge lady to answer the phone…read more management doesn't even inform employees correctly. They accepted to tow my car without a key after I clarified what type of car it was just for them to end up flaking without letting me know they were dropping the tow. I had to call and ask where they were just to find out they were not coming because the vehicle is too "exclusive"

Very knowledgable and friendly drivers. Fair price and quick response time. Got me off of the road…read moreand safely home.