After they contacted me to apologize for their error, they sent me refund for the copay. Great…read more I am glad I waited for the billing to settle with the insurance company because they did whatever they did with the billing codes and sent me a bill less than a month later with all of the adjustments stating that I still owe them $50.00. That is fine, send me to collections. My credit can take the ding.

Horrible service. Waiting in a waiting room for more than 30 mins during COVID. Ridiculous. Doctors…read morerush you and patient care is horrible. The front desk and support staff are clearly overworked and as such struggle to manage their time well. Seriously, there has to be somewhere with better patient service.

I liked Dr. Galst as a person but when I filled his prescription for a new pair of glasses, I…read morecouldn't see as well as I'd hoped. I immediately called his office to tell him something wasn't right, but nobody returned my calls. I called repeatedly before I *finally* reached someone. They told me to come back in. Upon doing so, Dr. Galst found an astigmatism he had missed a few weeks before, and he gave me a new prescription. So far, so good. Then I went to the front desk to check out, and they wanted to bill me, even though I had already paid at the first appointment. They argued that this second appointment was a new examination. I contended that it was a follow-up to fix an error that had been made the first time and that I should not be charged, since it was not MY error. They argued that I could've developed the astigmatism in the short period between the two appointments, but said they would see what they could do. Shortly after, I received a bill in the mail--so much for seeing what they could do--and when I called to contest it, they again argued that the second appointment was a new examination. What a crock! When I took the new prescription to the glasses place and told them the story, they were as aghast as I. They said that patients regularly need new prescriptions tweaked and that they have NEVER heard of an eye doctor charging for such an appointment. Lucky me--I'm the first. I will not be returning to Dr. Galst. Everyone sometimes misses things; that I can live with. I can also live with the inconvenience of having to go in for two appointments and with the pain of having to have my brand new glasses sent out to be corrected to match the new prescription. (Thank goodness the glasses place did NOT charge for that!) But to have to pay for two separate appointments, when the second one was to correct something that was missed at the first? C'mon. That's unfair. The cherry on the sundae? I dug up a prescription from an eye doctor from the year before and she had noted the astigmatism. So, as I suspected, it was there all along.

Admittedly, Dr. Galst was able to see me for an emergency on a last minute basis, but when I called…read moreto schedule the visit and was told to come at 2:15, then one would assume that the appointment is at 2:15. Not so. After having read other reviews about how long of a wait it is, I specifically asked when I showed up for my visit if the doctor was running on time. I was told that he was. A flat out lie. Completely. Another issue this doctor should be made aware of is his staff. When I arrived, one of the girls at the front desk was on a personal phone call, and after just standing in front of her for about a minute, was told by someone else to fill out paperwork, all the time being ignored by the girl on her phone. In summary, plan on being here an hour or more. And forget about the appointment time. It means nothing to the staff working there anyway.

Dr. Warshay is a fantastic optometrist. I have been going to him for years and trust him completely…read morewith my eyes. He is patient and will always listen to the problems I'm describing and work to find the best match for my vision needs. The office is clean and well-run. They have a great selection of frames and sunglasses, and they will let you try on all of them until you find one you love. Dr. Warshay always works with you to find rebates for your contacts, and will ship them to your house or let you pick them up. I've never waited more than 10 minutes to see Dr. Warshay. He is friendly and always asks remembers personal details that make him so much more approachable. He works hard to make sure you're seeing the best that you can, whether that means 5 minutes or 50 minutes in the chair saying "No, 3 is definitely clearer." I have always felt confident in Dr. Warshay's advice. I completely recommend him as an optometrist. He is honest and good at what he does. Your eyes are in good hands!

I have been going to Doctors Jeffrey Warshay Office for 3 years and sadly my last experience there…read morewith the personal was horrible. I had order my contacts lenses once before with Doctor Warshay and they ordered me the right size lenses and I was satisfy, but I came back next year (2013) and I decided to order from them from Doctor's Warshay again but, this time when I found out they order me the wrong size contact lenses which I can not wear them at all because, they are bigger and when I blink they bother me or they come out of my eyes. I called the office and spoke to the office Manager and I explained to her my concern. She told me they couldn't do anything about it because, I opened the box of the wrong size lenses they ordered me. I fallowed by asking her who I can talk to about this matter other then her, because, she was not helping me at all and I need new contacts and it's Christmas season I don't have the money to buy more at the moment. She expressed to me by saying "that's not her problem" I then, said to her so, can you tell me who fault is it and she said "Nobody" when I know if I had order them myself I should had placed the right size order and if I see that they don't carry my size I would had not placed the order. Then, I kept asking her to let me talk to the Dr. Warshay myself and she said "we already talk to him about this matter there's NOTHING he can do for you". All I wanted was an explanation why I got the wrong size lenses which I payed already and they couldn't fix their own mistake. I am not the kind of person who complains at all but, in this case I felt ignored and disrespected when I expressed my concern. Now, when I told the office manager that I was going to write a review and a letter her response to me was the words "OKAY" as simple as that and then she hanged up the phone. Doctor Jeffrey Warshay and his office manager didn't have any concern about my situation. Now, what I suppose to do? I have no money to buy new contact lenses and most important I didn't get the costumer service that I was expecting from Doctor Warshay's office. I'ts really sad to come along with people like these who, only take your money but, they have no concern about your well being. I learned about this experienced and this feeling of hopelessness that I should remember this feeling very clear so, I don't do it to anyone of my costumers. I'ts sad to get screwed over like this from somebody you expect a lot of more from his part.

I went there to get my glasses fix. The screw came off and the guy fixed it really quick with care…read moreand professional.

This is the best optometrist I've had in NYC and I plan to stick with them. Let's start with the…read morepositive: the doctor. He is amazing, patient and understanding. He takes his time to explain and LISTENS to your questions and even complaints (like I had) He has a love for Pokémon so that was also a plus. Ok here's the negative: the staff. Why is it always the staff?! Don't they know the front office is representative of the doctor? Most people have to deal with them more than the doctor. They made 3 mistakes and truly pissed me off. One, they quoted me $100 for my contacts but they were actually free because of my insurance. Two, they never called me when my contacts came in. So when I finally called to get an update they said they did call me but I quickly said I never got a call nor a voicemail. She never ever uttered an apology. An apology would have diffused my irritation. Three, I specially asked what time they closed and she said 6pm. I arrived there a little before 5:30pm (they are a 30 minute walk from my house) and they were completely closed for the day. I called the next day, and told the same girl what happened and yet no apology yet again! The customer service is truly horrible but the doctor really makes up for it. There were only 2 girls working there the last time I was there so I'm not sure who I spoke with but these girls really need some manners.

I went to Dr Palance for a vision check...he took his time to be sure he was prescribing the…read moreoptimal prescription according to my report of the clarity. The prescription was perfect. He encourages his patients to return if there is any issue... he wants to make it right.

Warning: Do not go here!! It might sound like Dr. Palance knows what he's doing but he must have…read morecome out of some other time zone. I went here for my first eye exam after having blurry eyes when I started reading. He not only gave me an exam making it worse, he prescribed a glass so strong, I got headaches. I never even ended up using them. His wife works with him and she's just as crazy as he is. They try to push you toward getting frames that are more expensive too. I was so unhappy with the whole experience, I went to another doctor and was told the glasses I had were too strong and wrong for the condition I had. I'm so grateful I went somewhere else after this experience instead of sticking with what he said. Dr. Palance could have done some serious damage to those that believed what he said so my two cents: go somewhere else, those eyes are yours for life-and sometimes you won't see the mistake you made until problems start down the road.

For the past month and a half I've been having some major ocular issues - including a scratch on…read moremy cornea (yikes) and blurred vision in my right eye. I think we can all agree, that's some scary stuff that demands the attention of a competent eye doctor. Unfortunately, I didn't find a competent eye doctor until last week. Enter Dr. Pierotti. He's awesome, friendly, and, best of all, thorough as all get out It took him an hour of examination to determine my issue and how to best resolve it but it was all worth it. My blurriness is clearing (thank God) and he's scheduled me in for another appointment to check on the status next week. Best of all? The free drops and the affordable co-pay. Love me some Dr. Pierotti.

Haven't been to Dr. Pierotti, but I tried to make an appointment and they've just informed me that…read morehe's RETIRED, so three stars is for the staff that just said "he's retired" without even offering information on who took over his practice. Seriously, these doctors should get receptionists that are a little more business oriented.

Dr Melton was my Doctor for more than 16 years. She was a exceptional Dr and I have been so sad…read moresince she closed her office. I have not found any one comparable.

My husband and I are both patients of Dr. Melton -- our experience with her office has been…read moreexceptional. Our exams have been extremely thorough, skilled and kind, and I frequently recommend her to family and friends. I've never had a long wait, and she and her staff explain everything that is happening during the exam. We discuss treatment options, and I find her very open to my questions and considerate. In the spirit of full disclosure, I work for a non--profit where Dr. Melton is a board member -- so I know that in addition to being a great doctor, she is an incredible humanitarian. This particular non-profit, the Aravind Eye Care System, is based in India and focuses on high-quality, compassionate eye care for all. Dr. Melton trained at Aravind during her residency, and carries this philosophy into her own practice. There are very few doctors like her!

It's also a dental place too, and that's why I went. I brought my kids there to get there teeth…read moreclean and a check-up. Not bad. The customer service was pleasant. One side of the office has the dental and one side the eyeglasses. Since they take my insurance I'm thinking of maybe taking them for the eyes as well. I have to first see if they have a good selection and how's the pricing on them. Maybe they will have to be the second part of my review. For now I'm satisfied with the treatment and care my children received.

I changed from one eye doctor who I've been seeing since I was a kid to this one because I really…read moreneeded an appointment and due to covid appointments weren't available as fast as I wanted. I went to them in November 2020, great! My son got glasses and I got some contacts. For the past week I've been needing my prescription because I am away at another state. I have no glasses or any contacts. Their hours are supposedly Monday - Friday 10-7. I've called for the past week at random hours, of course before closing, no answer. I'm so upset because it seems I will have to go to another eye doctor, probably come out of pocket for an exam and lenses. This is ridiculous. I'm so upset!!!!