Weird, my review done on 5/10/22 has been deleted, but my photos are still here. I'll just re-submit it, hopefully it will help someone avoid all that I and my mom have been through, and it's not over yet:
I don't do reviews, I just don't have time, but I've spent days documenting events related to damage caused by Murphy & Sons Plumbing totaling $10,000+/-. I'll summarize. I called Murphy's in January 2020. Joe Christi (Murphy's Plumbing owner) and his sons responded quickly and identified a slab leak. They drilled holes into the wall to attach drying hoses. They unknowingly hit a drain line for a sink upstairs. Fast-forward to September 14, 2021. The bottom of my laundry tub cabinet was warped, the side panels looked swollen, but there was no sign of water and the surfaces weren't wet or stained. My Ryobi moisture meter confirmed that though the laminate was dry, the particle board inside was wet. I called Murphy's. They found no leaks inside the cabinet until they turned the faucet to pour water onto the counter behind the sink. Water dripped below the faucet which was seated on a rubber gasket (typical), and not caulked around the base. The faucet is mounted INSIDE the cabinet, yet there was no evidence of water on the interior surfaces, so that didn't make sense. They demolished the cabinets, cut out wet drywall and left fans and a dehumidifier to dry it out.
A week later, all was dry except at a drainpipe two feet away. Kameron Christi confirmed the sink/faucet wasn't the issue. There was a hole in the back of the pipe, he said caused by a drywall nail. I ran the water in the sink upstairs, and Kameron confirmed water was coming out through the hole. I called the restoration contractor that did the work in 2020, who found the hole was drilled mechanically. Murphy's was responsible. The mold was extensive; more remediation was needed. Joe returned with his sons the next day. He assured me he'd cover all costs related to his negligence. I became concerned when he said he'd used a "different company" name for the 2020 work, that it no longer existed, and it wasn't required to be licensed or insured. He told me, "Trust me, I'm not a scammer." They did more demo and left. Then, radio silence.
I called a week later. When Joe and Kyle Christi showed up, Joe claimed he wasn't responsible. He didn't deny drilling the hole, but said not enough water came through it to cause damage. I use that sink every morning to brush my teeth. The water ran for 1.5- 2 minutes every day for 21 months. He then offered to lie to my insurance company to connect the damage to the 2020 slab leak. I'd already spoken to my carrier to try to file a claim. It's not covered as the negligence occurred too long ago, and not knowing about it didn't matter. Joe asked about the cost of repairs. It was over $10,000 to which Joe replied, "That's ridiculous!" but didn't even look at the proposals I'd received. THEN THINGS GOT CRAZY! Joe claimed the damage was due to the de-skunking bath I gave my dogs a few days before I called him, the ONLY bath in a couple of years. He then claimed I regularly sprayed water on top of the sink, and it had been "pouring" from under the faucet. I asked "who sprays water on their countertops?" He said HE did, "all the time," and it didn't leak because his faucet was caulked. Apparently, there are some serious water sports going on in the Christi household. I reminded him there was NO water inside the cabinet. He said he had pictures and witnesses (his sons) and could prove his claim with moisture readings. (The readings confirmed moisture we COULDN'T SEE, as it was INSIDE the walls and laminate. I'd used MY OWN meter to confirm THAT before I called them in the first place!) I advised I've NEVER sprayed water on my counters or faucets and the sink is rarely used, except when my house is cleaned every few weeks. Joe then proclaimed "the cleaner sprays water" on the counters "all the time!" What? She's been coming to my home for four years. If she EVER hosed down my countertops, she wouldn't be back.
By now I was swearing ("WTF"). Joe yelled, "You will NOT talk to me that way! You have no right just because you live in..." and he swept his arm around in the air referencing my 2-story tract home. I assume he was going the direction of "Who do you think you are?" and I interrupted with "What does where I live have to do with anything?" but I'm actually just incredulous that he's good with lying, cheating and fraud, but draws the line at swearing. Who do I think I am? I'm 68 and recently retired. My ailing 88-year-old mom lives with me; I'm her caregiver. I'm an old lady who worked her butt off for over fifty years to pay for a home, and is now living on less income. I'm not better than Joe or anyone else. I don't deserve to be ripped off any more than Joe would want someone stealing from him. Joe told Kyle to collect their equipment. I opened my garage, and when I returned Joe walked over and whispered "I'm sorry," read more