Staff hands out express passes to people they know. So you'll be waiting forever to be seated. They…read moreway the seat people is askew. You be waiting for awhile to be stuck. You'll see someone that was way behind you get stuck before you

I was a new donor this past Monday (now Friday) at the West Ave location. The new donor intake…read moreprocess was a bit long as expected but not unpleasant. The gentleman who did my physical was great as were all the staff members who helped me with the intake process. The issue occurred during the donation process. I had donated at a different location consistently for about a year, but decided to try octapharma for it's convenient location. I never had issues at the other location regarding the stick. I don't have unusual veins in any way. This Monday the tech who stuck me had many issues with my vein. The machine was not receiving blood no matter how much I pumped. The tech had to move my needle around quite a bit, eventually with the help of another tech, until they decided to put the machine on "it's lowest setting". It was a long, and painful process. My arm hurt significantly from when I left the building until today. I called Donor relations on Wednesday to explain my situation and told her I had donated many times and had never had this much pain and wasn't sure if this was normal. To this she replied "yes this is normal for a first time donor"..... First time donor?? This is my reason for this review. Because I have reached out to them directly and have been brushed off and unheard. I do not recommend coming here for your own health.

The level of care I get from the staff is amazing. Dr. Lauri B is truly amazing. I feel extremely…read morecomfortable and I can tell she actually cares about her patients. I can be annoying at times and she's so accommodating. I'm grateful to have found this office. I don't have insurance and had a hard time finding a doctors office so this place is perfect. I pay a monthly membership and everything is taken care of. Anything the membership doesn't take care of you get a reasonable discounted price for everything else.

I have been a patient of Dr. Tomayo for two years now. He is so helpful and available - I cannot…read morego back to a regular doctor office. I can get virtual appointments any time I need to, and there is no frustration with unhelpful office staff like at most other doctor offices. I highly recommend Dr. Tomayo!

Dr tamayo has taken wonderful care of me since I had my heart attack and open heart surgery. He has…read moremanaged my healthcare so well and I trust him with my life. He is so kind, compassionate and listens so well to me. In all the years Ive been seeing him I have never felt rushed or brushed off. I love having access to him on a text basis. Please meet him and experience what what I am saying. If you want any more info on my experiences with him, let me Know.

This is definitely not the best place if you want reliable and hardworking service. You have to…read morecall over ten times in a row on any given day for someone to answer the phone. If you request paperwork or anything specific there is a great chance you will not receive it. Wait times are extreme 95% of the time even if there are few people. Both FCSA have the same issues and should be addressed. If you have the choice to pick a different location; save yourself the time, money and pain of having to waste your day there. 1/10 new management and staff is gravely required as of years ago...

First off, this business does not do appointments. Get in early, it fills up fast…read more I got here for my check up. Been here several times before but never did a review. Don't expect a fancy waiting room first off, this is as basic as it gets. Small T.V. in the corner to make some noise and a few magazines. You fill out your information and leave it by the window which is COVERED in signs for some of the people that are just a bit to anxious to be seen. You get called in and they check you out. Everyone here now is very pleasant to deal with. There was a previous staff of "RUDE" people but thankfully they are all gone There was a different P.A. (Physician Assistant) when I first started to come here and he was great. He went to another location and now there is a young lady who rocks. I am very comfortable discussing any and all things I don't like happening to my being and will ask all questions. Both of them have answered and do it right. This P.A. was able to help me quickly and with very little costs. Offering different options of treatments for what ever is needed at the time. Being one that lives with High Blood Pressure, I have always had nothing but great results here. I will say the only downside here is the men's restroom is nasty.. One would think it would be cleaned very well but not the case.. Hope that changes.

Dr Shimotzu surprised me when I had my first appt. I told her I had never ever had such a…read morecomprehensive visit with a provider. I trust in her referrals and recommendations for my health. I have the confidence in the fact that she knows me and my health. When I had my latest surgery, she once again made sure she gathered the medical information to fully understand what all was going on. I feel it would be very difficult to find another provider quite like her. These are words from a nurse that has worked with many different physicians out there! She's the best!!

I love this office and seeing Doctor Shimotzu, I feel she really cares about you and your well…read morebeing. The only negative is the appointment availability, if I have something wrong with me my appointments are always next day or within a week. However, if I call to get a physical wellness exam my appointment gets pushed out 4-6 months. It makes me sad because I like to keep tabs on my health every year but having to book so far in advance seems a bit extreme especially since my schedule or circumstances may change during the window that I am waiting. I don't have any chronic illnesses or huge health concerns but diabetes, cancer and high blood pressure run in my family and I would rather be proactive now that I do not have issues in hopes that my preventative measures will allow me to catch an illness earlier rather than later. I do hope they start allowing more flexibility for physical exam appointments. It would be nice if there was a balance of sick visits and physical exam visits available. Also, the front desk staff really needs to work on being more friendly.. I feel that they are always less than eager to help and when you call treat you as if you are a nuisance.

It's been a while since I've seen Dr. Cerda but I can honestly say she comes across as a very…read morecaring and compassionate doctor who remains knowledgeable and well informed. The wait time is not horrible but not perfect. And Dr. Cerda has done hospital rounds and treats the nursing staff kindly. I would recommend having her for your doctor if she is in your plan. She's definitely one of the good ones.

Dr. Cerda has been taking care of me and my family for many years. She is detail oriented,…read morepatient, caring and she listens to the patient and their needs. She takes her time and doesn't rush through the appointment, no matter how busy she is.

I absolutely love coming to Dr. Gonzalez office. He is a quick witted older gentleman that will be…read moreforward and honest with you pertaining to your health! I have been coming to him for several years and I'm always very pleased with his recommendations and results.

My family and I went to this practice and worked for several years with Dr. Javier Gonzales, but…read moreover the past coupe of years service has gone significantly down. Office staff and nurses are always polite and quick, but I do not have the time to sit around for hours waiting to see the doctor- they don't take appointments, and apparently it's not at all uncommon for the office to open at 9 or 10 AM and people sit around waiting until the doctor actually shows up at noon or so. This is completely absurd and disrespectful to me and my time, especially if I'm having to take time off from work to go in for medical attention. Even for short issues such as a flu shot or minor medical issue, my sister has had to wait a couple of hours and often has to return back at another time when she can't put off going to school or work any longer. I don't know how this office manages to stay open! I love that there's a Hobby Lobby next door, because I often spent more time wandering the store waiting for my turn to come up than I did actually being given any attention. When I moved to the medical center, I saw another doctor for a while and was prescribed medication for my thyroid- despite receiving copies of my records from the other doctor, Dr. Gonzales dragged his feet and delayed reinstating my prescription repeatedly. This is a simple issue that should have been resolved in a single visit, with a simple blood test, but took several visits and a lot of snarky comments from the doctor in order to get a minimal dosage prescribed. Due to the lack of service here, I have chosen to select another general practitioner.

I rarely see Dr. Curtis Horn very often. I usually work with Dustin…read more He's very professional and thorough. His hands are warm. I've never had to wait more than about five minutes in the waiting room. The receptionist was very competent when it came to getting my prescription. Parking is easy. I've recommended Dr. Horn to several friends.

When it comes to medical care, I'm spoiled, my dad is a doctor. Dr. Horn is now my primary doctor…read more I picked him because his office was close to my home at the time. The office feels like an old fashioned doctor's office, which is okay. I've found that Dr. Horn and his staff are always quick to respond to my needs. It seems that we always fall ill at the most inopportune times. Dr. Horn's office always finds a way to fit me in and get me taken care of. Further, they call to follow up to make sure you're doing well after the visit. Not just the office assistants, which would be agreeable, but also the Dustin, the PA. I really like the people here, they've taken great care of me, they get to me quickly and I feel well cared for. I feel great about recommending Dr. Horn and his office to anyone looking for a family care doc.

I've been going to see Rochele Nicolas-Wedige for the past year for some weird symptoms/nutritional…read moredeficiencies. Every visit she EXCEEDS my expectations and spends at least 10-20 minutes with me (compared to an average of 2-5 min with most physicians). This place covers everything from physicals, immunizations, check-ups, sprains/bumps/bruises, colds/flu treatment, weight loss programs, and just about everything in between. Rochele has always made me feel comfortable, un-pressured with treatment options, and always does an exceptional job of educating me on my results/conditions. The waiting area is always sparkling clean, and I usually only wait about 5 minutes before being called back, then another 5-10 minutes to see Rochele (unheard of with most family medical practices which usually make you wait sometimes 30-60 minutes before seeing the medical provider). Along with the medical practice, there is also an Airrosti location within the facilities, which treats musculoskeletal conditions with conservative care and transparent costs. There is also a Quest diagnostics testing center located here as well, which makes getting blood drawn/testing SUPER efficient and convenient! Highly recommend this practice to get conservative exceptional care!

If I could give it zero stars I would…read more First off I had to reschedule an appointment on a Friday- took the necessary steps to make sure I gave them enough time for the cancellation- called before they were opened. I worked in a medical office I know how normal protocol works and what is proper etiquette. Here's the problem I have-SOMEONE IN THAT OFFICE CALLED ME AND RESCHEDULED MY APPOINTMENT FOR TODAY AT 8am. even though the front desk girl with the tattoo on her left arm argued with me that no one would do that there- so basically called a PATIENT a liar. When I asked if I could be scheduled she said we don't take walk-ins. Nah dip chocolate chip but at this point you owe me an appointment. Here's the best part, I am trying to be seen for a shoulder injury since my insurance won't allow me to go to an urgent care I had to see a pcp- gets even better my insurance ends on the 31st so now because of the front desk's mistake I can't be seen until my new insurance kicks in which will be 3 months from now. Also tried to speak to the clinic manager- she denied me of that too. You need to fire your girl at the front- sorry but not sorry I worked in the medical field I know that it's hard to maintain a smile during some patient visits but to outright deny them- is not okay. I will be calling daily to speak to the clinic manager. Your front desk turned a patient away- who was crying she was in so much pain- I already had to wait to be seen. and then you do this.

Dropped off paperwork at last appointment two weeks ago for fmla and they stated it takes up to 1…read moreweek to complete. Called today 2 weeks later and paperwork has not been started. Very poor customer service. Will find new doctors office. ALL BEWAREOF THIS PLACE.

Went for annual physical. First visit. 11:00 appointment. Waited over 1/2 hour. By time I was to go…read morefor my blood work I was asked if I could come back later or tomorrow. The reason being it was lunch time. The mere fact that they asked me set me off. I told them that was crazy and if I had gotten in closer to my scheduled time there wouldn't be a problem. I told them that it was unacceptable. They reluctantly agreed. Honestly I won't be returning. Also as others have mentioned they try and get you to come back to go over results. Even if nothing is wrong. I've never been asked to do this. It's a money grab. 95.00 Girls upfront btw.. Awesome, as was the assistant that took my blood pressure.