I am so proud to recommend this facility to my patients, family & friends needing compassionate and…read morelife giving care. In my industry we have a few good options to help our patients with a respite or long term stay but really standing out here is how beautiful & incredibly clean the property is and how patient, kind and caring the staff are to the families I continue to send here...Such a relief to have them on our Favorite for Families list and a great option if you or your loved is needing compassionate care. Sherrie Lynn McBurney Altus Hospice San Antonio

This place needs to get their act together. My grandma is…read morestaying with them, and they are completely inept on most every count. Walking in the front door- you don't find anyone at the front desk. I breezed in, started wandering around the facility, and nobody was around- the halls were empty of people working there. That seems to be the general feeling of the place- grossly understaffed. My grandmother has been complaining about the fact that she hits the button that calls the nurses, and nobody shows up for five hours. Five Hours. They haven't been able to deliver her prescribed pain medications, because the facility has been out for days. Days. How does a medical facility run out of medicine?! The management here is largely absent. It's taken days to get to see a doctor. Days! This place is completely inept. Don't send your loved ones here. The one guy on duty doesn't have nearly enough time to get to see them. Beware!

Dr. Mark Fredrickson is an asshole. Everyone else I have ever talked to is so nice but that man is…read morea prick! He is not personable and had no intentions on helping with a problem I had and was completely rude on the phone and I do not care how vulgar I can be at this point he really got under my skin and was probably the most unprofessional doctor I have ever talked too.

The facility is first rate. The staff is friendly and responsive. The doctors and therapists are…read morevery good. The food is remarkably good, especially considering the size of the kitchen. So how does a 5 star service business deserve a three star rating? Its called integrity or a lack of it. When your sales rep, the face of the company is dishonest like M.G. who will promise you whatever he needs to to get your butt in their bed then your company condones lying. The math is simple 5-2=3.

I'd give this place zero stars if I could. Any positive reviews that are being left, are being left…read moreby people that work at this facility. And the only reason for that is to offset all the negative reviews. They have multiple complaints against them by family members of the residents. Don't leave your loved ones at this place. They are understaffed and under qualified to take care of anyone. I have a family member that has been here a couple weeks and within that time, I have seen him decline drastically & have seen so many unacceptable & inhumane treatment of not only him, but the other residents. It has been excruciatingly hot outside and there central air was broken for at least one week that my loved one has been at this place. You have to literally stand there and make them give your loved-one a bath. Clothing, food and snacks have gone missing/stolen from their room. They didn't have running water for at least two days. We had one resident there asking us if we knew when they were going to turn the water back on. When they do have running water, dirt comes out of the sink pipes. Because of how disoriented my relative is, he actually has drank this filthy water. We're constantly having to take our loved one bottled water because of how dehydrated and thirsty he is. They even have the maintenance guy filling in for the CNA's, someone that has no formal training. My loved one is unsupervised, has fallen multiple times because he is hopped up on meds that they shouldn't even be on, prescribed by the nursing home dr - which by the way is only there once a week. My relative has already tried to escape a couple of times, and was literally able to make it out the door. That only goes to show that there isn't enough staff working there. I don't even know how this place can remain open. This place needs to be shut down. If I had power of attorney, Our loved one would no longer be staying here. What should have been a five day rehabilitation to get this person's meds adjusted has now turned into a nightmare. They have been there for over two weeks and has progressively declined instead of getting better. He also has an ear infection that we've been telling them about for over two weeks and nothing is being done about it. Even a lot of the people that have been either residing there and/or working there for a longer period of time, say that they don't even know how they have not been shut down. They get a bunch of people to work there that come in from temp agencies and they can't get anyone to stay. completely understaffed and under qualified people. And it isn't just with my own relative, we have seen other residents not being taken care of properly. No one is taking care of these people the way that they should be taken care of. You can have your light on in your room and no one will come to help you for hours, if they even come in at all. When I was trying to leave, and my relative was gripping my arm, not to go, I tried to get help from one of the nurses or a staff member. I thought maybe they could try to distract my relative and or talk to him, but when I asked for help I was told-and I quote "what do you want me to do about it?" And when I asked about getting a nurse to go in there to help, I was told again - and I quote "what do you expect them to do about it?" We're constantly having to take our own cleaning supplies to sweep and mop my relatives room. It's heartbreaking to see the treatment that they are giving my relative and also the other residents. This place is a joke. I need to add that before he came to this place, he was living on his own, drove his own car, made his own meals, & took care of himself. He was originally taken to the hospital because he had a reaction to his meds, then admitted to this facility to transition from hospital to his home. This was only supposed to be a temporary situation.

Town and Country is a nice facility with great services and staff. The staff work hard to take care…read moreof the residents. Keep up the great work!

Oh my gosh I cannot say enough amazing things about Ripple Ranch recovery they absolutely saved my…read morelife! The staff are absolutely amazing the place is very clean tidy the rooms are well furnished clean new you feel like you're at home there. The food is top-notch chef cooked food amazing taste seasoning and the cooks are more like your friends every day that you were there! The nursing staff truly care about you beyond anything you've ever thought. The techs, the counselor's the teachers are more than just "" working there" they truly truly care about your recovery journey I made more friends there for a lifetime! I have now sent two other friends there for their recovery journey I am now almost 120 days sober and on a new mental health journey and feel better than I have in my entire life!! I cannot thank you enough Ripple Ranch and the people there that put their time and energy into helping me onto helping myself and guarding me onto this amazing adventure that I cannot wait to see what no changes come every day I'm finally saying yes to myself!! cannot wait to see you guys again soon!!

I went to Ripple in 2023 and had an amazing experience. The entire staff, from business development…read moreand admissions to the counselors, case managers, and techs, were incredibly kind and genuinely invested in helping me succeed. What really stood out was their program, which allowed me to choose my own path to recovery while fully supporting me every step of the way. I felt respected, heard, and truly cared for throughout my time there.

I have been to Starlite three times since 2009 and have never had a terrible experience. It isn't…read morethe best rehab out there, to me La Ha is better but they have mostly caring staff, a wonderful doctor Dr. Davis, alright good, decent rooms. It's in the hill country and there's a pretty view overlooking the hills in the distance. They have a pool, a store that's open a couple times a week. The classes are ok, but like I said I preferred La Ha over Starlite. I was really enjoying my most recent stay there when my insurance was suddenly no longer accepted so I had to transfer elsewhere. Would I choose Starlite again? Probably not but then again I hope I never need rehab again. So if you're thinking of going, it's not a bad place but definitely shop around and definitely do not go to Ripple Ranch in Spring Branch.

Toxic all around. It has become a mental health institution and has lost its way. Programs like the…read moreLiberty program, which serves veterans and first responders, have been downsized to the point where there is only one full-time counselor. They should be embarrassed and ashamed of themselves. 2025 lost a TON of good, hard-working staff. ALL because of toxic leadership.

Shavano Park is a country club and not a prison for seniors! I immediately felt welcomed walking…read morein and I asked myself, "Would I want to live here?" YES! Absolutely! Staff friendly and helpful. Communication was completely transparent! How often do we get that?! The facility is warm, casual and inviting. It doesn't feel at all clinical either. It smells good too! The staff get along within themselves and the residents. Come get a tour and see compassion at work!

Please stay away from this place. My mom and dad passed after they were there for just 3 months…read more My mom was an independent person walking until she fell. When she fell, they put her in a wheelchair and never took her out. Because my mom passed away December 9th, they are prorating her time there and have yet to pay me back. Please be wary of this place. Whenever you call, they are in meetings. They are fast to take your money, but when they owe it to you back you're going to wait forever. We are already 5 months since my parents passed. Both of them died in December. Their food sucks too. My dad would not eat it. I had to bring him food. My mom's bed literally had shit on it. My uncle was the one who saw it. They leave the residents wet. Supposed to check on them every hour. Well I had to buy cameras cause it wasn't happening. My sister and I had to call the facility to get someone in the room.

Dr Hoffmann was very attentive, listened, took time, offered suggestions with a great bedside…read moremanner. I was very pleased with him and the entire experience at Boerne Family Medicine. Thank you!

This post is going to be a bit lengthy, but I feel its imperative to be as detailed as possible. I…read morerequested a refill of my medications a little over a couple of weeks ago. I take a couple different types of medications for diabetic neuropathy and have taken the same medication for more than 2 years. Life without this medication is very uncomfortable and painful to say the least. My medication was denied by the doctors office because Its been sometime since I was last seen in office, so they were requiring a visit. I guess NOT going to the doctor is now a bad thing. Nonetheless, I agreed and set up an appointment. The day for my appointment came and went when I realized the day after that I missed it. I immediately called the office to let them know that I was very sorry for my absence, but I had an emergency. My 11 year old Son's school nurse called to let me know he wasn't well, had a fever and had thrown up. I immediately went to pick him up and forgot that I had an appointment. I am now going to preface my Son's situation. My Son has a terminal disease and wheel chair bound for the remainder of his life. So, his needs will ALWAYS come before mine. The receptionist indicated that she would need to speak to the office manager because she wouldn't be able to reschedule me until the hold within the system was lifted. I also made sure to mention my medication wasn't refilled and I needed to get get on schedule at their earliest convenience. I again apologized for the oversight. I was just taking care of my kiddo. The following day I received a call from the Office and the receptionist said she would be happy to get me re-scheduled, but first had to collect for the no call fee, $75 dollars. I immediately responded with, a you have to be kidding me response. She shared that she had no option and referred me to the office manager who said she would not waive this fee because they waived this fee once before back in June last year. We no longer live in a world of compassion or forgiveness, especially when a co-pay or deductible is in place. I had every intention of seeing the doctor and would have gladly paid in advance for the re-scheduling of the visit, but $75 because I missed. What makes matters worse is I have been in pain since Friday last week because they held my prescriptions hostage. These medications aren't pain killers or muscle relaxers, but they do make a difference in my life. If you value yourself and want to be valued my your physician, this is not the practice for you. back to the drawing board.

My husband was a resident here and I cannot say enough good about this facility. It is extremely…read morewell-run, organized, clean, and cozy. The staff treat residents (and families) as if they were family. They are attentive, friendly, kind, and responsive. Residents are clean, supervised, and well cared for. Meals are balanced and presented in an attractive manner. Owners are on site often and participate in daily/weekly care of residents. They are also reachable and available to families. I could not have been happier with this placement.

Mr and Mrs Lopez are very caring people , they care for the Residents as well as Family members…read more,Very strong work ethics , There place of Business is very clean very welcoming its definitely a 5 It nice to have Great people like Mr and mrs Lopez that care for each Residents Care , welfare and security its means alot ,Thank you for all you do ,,, Jacqueline V