1. Multi - Auto Insurance Services

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Azusa, CA

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Multi - Auto Insurance Services

2.8 (9 reviews)
Closed • 9:00 am - 3:00 pm

Services - Multi - Auto Insurance Services

Car and truck insurance

Registration services

Audit and conflict resolution support

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Fred Loya Insurance - Unbelievable what it takes to speak with a manager  And they close in 15mins ‍

Fred Loya Insurance

(10 reviews)

I was rear-ended by one of their insured drivers who didn't have the insurance on her. I had to…read morewait about an hour for her to get her insurance information. Once I did it was constant back and fort trying to reach the adjuster. I was sent a check with no information of the preliminary estimate of only $248 but upon doing my own estimate at caliber collision their estimate turned out to be $1800 that isn't even covering about half of what is needed. Their adjuster told me they don't issue rental cars? but they do cash outs and that I should be receiving a check of $99 to use toward a rental car... That is not going to cover the days my vehicle needs to be in the shop. Even the aviator at caliber collision said they can't start working on my car until Fred loya goes out to check the vehicle again-- which takes them approximately 3 days according to the agent at caliber collision. They need to do better at communication and giving proper estimates. I am yet to solve my issue and am hoping I can get a rental. I will be calling managers to see if I have better luck getting a rental car through them.

I wished I can give a NO START to begin with these people don't believe in new technology…read moreeverything has to be done is person and just for a signature it takes over 1hr just watching them type away and looking at the computer screen I had automated payments and then I get asked to come in and make a payment like I have all the time in the world Valerie and Mark very incompetent at doing there job I asked for a manager call back 24hr passes and never got a call , I am currently 33min in on hold as I'm typing this review not being focused on my work responsibilities because if I don't walk in today I have no insurance because they didn't complete there job when I did go in person 2 days ago If you work a full time job 6 days a week from sun up to sun down this is not the place for you I don't recommend for anyone in general

Multi - Auto Insurance Services - autoinsurance - Updated October 2026

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