So my encounter with these people was very traumatic. The "man" saw me go in and out of my…read moreresidence and still towed my car. Wasn't offered a drop fee and said I can't get my car until Monday cause they're "closed on weekends" very shady. How you towing cars and holding them hostage when the money is there and ready? should not be towing if I can't get my car same day same hour. Worried about the wrong things commenting on my scarf and bonnet as pajamas while I'm an Afro-Caribbean is ridiculous and has nothing to do with my car. If I came out in a robe it still wouldn't matter again cause it has nothing to do with my car. I then paid my money come Monday and mr "man" threatened to keep my car until tomorrow. He think he king tut (negative starts was not an option.)

ZERO stars. Person…read morewho assisted me was disrespectful. Refused to give me his name, demanded cash to drop my car, and when I asked for some time to find cash, he told me I better "hurry it up." Asked where they are located. He gave me a street name. I said I didn't know where that was and he rudely said "Smyrna, Delaware." Spoke to me like I was stupid. Called their number to speak with the owner, I spoke to dispatch who was very nice at first... and then when I asked for the drivers name, he also refused to give it to me. I asked for his name, he told me. Then I asked if the owners name was Matthew, he said no. It's Luke. Stated I would like to talk with him and asked what their business hours are. The dispatcher then said I could resolve my complaint with him and that I didn't need to contact the owner. I disagreed politely and told Steve I would rather contact the owner at this point. He then went on to say it's by appointment only and I'm not guaranteed to speak with the owner so I could talk to him. I declined. Will be following up for an appointment to speak with Luke. Terrible service.

Fast service, honest & reasonable rates, used in a pinch and will now definitely be a "go to" for…read morefuture needs.

I booked a mobile oil change because the convenience was worth paying extra for, but unfortunately…read morethe experience became far more complicated than it should have been. Over the course of three days, my appointment was rescheduled multiple times. I was very flexible and repeatedly said that another day was fine. At one point I was specifically told there was no availability that day, so I made other plans. Later, I was called and asked if I was available after all, but by then I wasn't because I had planned my day based on what I had been told. The final appointment was delayed again, followed by additional issues that prevented them from arriving as scheduled. I understand that unexpected things happen, and any one of these problems on its own would have been understandable. But after several days of changing plans and uncertain arrival times, I finally canceled and went with another company. Communication was polite throughout, but the reliability and organization were not what I expected from a mobile service.

Very honest people, good pricing for good quality products and services. Came in, got four new…read moretires for a decent price. They put in the labor with the price of the tires, so it was a great deal. They also checked my breaks when replacing the tires. I plan on coming back for everything else. Very fast service too!

We called this place for an emergency roadside assistance for a new tire. This place was out in…read morepretty much less than an hour. My driver needed a tired replace on his trailer due to steel puncturing his tire. They were in constant communication with us the entire time. They took less than 15 minutes to change his tire and he was back on the road. It was worth the money for the efficiency to get us back rolling again. I would most definitely use them again if needed.

My check engine light was on for a while and I figured as long it was starting up it was cool. My…read moremistake. I was was driving on 95 and the engine blew l. Jeremiah came and picked me up, he took about 30 minutes which was awesome because I expected to wait longer. He was nice and friendly. Great service. Thanks Again

1 STAR -- EXTREMELY UNPROFESSIONAL…read more This place is extremely unprofessional. No one answers the phone, and the information they have listed online is inaccurate. I had just purchased a vehicle that is brand new to me. The seller drove the vehicle to my rental community, dropped it off, and removed their tags. The vehicle had not even been sitting there for two hours after the tags were removed before GIR Towing and Recovery came into my community and towed it. What concerns me even more is the way the vehicle was removed. Instead of placing the vehicle on a flatbed, they dragged it out of the community. I sincerely hope there is no damage to my vehicle because of the way it was towed. I work from home and began calling them at approximately 12:30 p.m. I continued calling and sending text messages throughout the entire afternoon until I got off work at 7:00 p.m. Not one person answered my calls or responded to my messages. The phone number they provide is a cell phone number with no voicemail box set up, so you cannot even leave a message. Their information online says they are open 24 hours, but when I physically went to the location at approximately 7:20 p.m., they were CLOSED. I was then told that they actually close at 5:00 p.m. So which is it? If you are not open 24 hours, your business information should not say you are. If customers cannot reach anyone by phone or text, those should not be advertised as reliable ways to contact the business. At minimum, there should be a working phone number, voicemail, accurate business hours, and some way for a person whose vehicle has been towed to actually reach someone. Now I have to go back this morning, and because their posted hours apparently aren't accurate, I don't even know what time they actually open. This entire experience has been extremely frustrating and unprofessional. My biggest concern now is getting my newly purchased vehicle back and making sure there is no damage from the way it was removed and towed.

Horrible shop! I called ahead to make sure they could mount and balance some tires told them I was…read more30 minutes away showed up 38 minutes later for him to tell me that their tire guy just left for the day. I drove 30 minutes and wasted my time WHAT A JOKE OF A COMPANY

I had a fuel pump installed there around March April time frame. Last wee the pump went out. I…read morecalled to have them honor the warranty of the part. I was told we get to it when we can. I'm sorry people have quit working there but honoring a warranty is something you do despite in house problems. Also, to not get reviews like this. I also was told I could get my money back for the pump if I brought it to them. Atleast that is something. This vehicle is a need in our house so I have to spend more money to have it fixed again with a company I know will honor the warranty if it does go out again. So, do what you may I won't be going back with my money there.