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Mulford Mediation

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Jin Wickwire - eXp Realty

Jin Wickwire - eXp Realty

(41 reviews)

Jin helped my family sell their single family home in Chantilly, and they were super happy to have…read moremet and worked with her after receiving a recommendation of her services. She was helpful and on top of everything. It was great to have open communication and lots of access for their questions and concerns. Every time they had questions, she was responsive and available. Her knowledge about the market and the selling process was valuable and informative. Given all of the steps of selling, Jin stayed so involved and had good relationships with other service providers as well, like cleaners and movers. She was present for the walk-through and settlement with my family, and she attended every meeting with the new home builders. That kind of presence and hands-on involvement was so important and something that can't be taken for granted, because other agents do not have that level of care. For any future inquiries, my family is happy to recommend her services.

We don't usually leave negative reviews, but our experience with our former landlord and real…read moreestate agent, Jin Wickwire, unfortunately ended on a very disappointing note. While the home-buying process itself was smooth, our move-out experience was the complete opposite. As a family with young children, we were repeatedly questioned and made to feel uncomfortable over normal wear and tear......things like minor drywall nicks that are expected in any home with kids. These were already being addressed on our end with a contractor, as we had communicated. Despite agreeing to cover repairs and forfeit a $3,000 deposit, we were met with unnecessary comments and a level of aggression that felt unprofessional and unwarranted. It was especially disappointing given that we chose to work with her over many other options, expecting a level of trust and respect in return. We believe in accountability and were fully willing to take care of any legitimate damages....but respect and professionalism should go both ways. Based on this experience, we would not recommend doing business with Jin.

Austin Realty Management

Austin Realty Management

(6 reviews)

This company is a bunch of slum lords. Hire worthless repairmen that wouldn't know a hot water…read moreheater from a dishwasher. Places are left to rot until the HOA steps in to send notices to the landlords, who think everything is being taken care of by ARMI. Meanwhile, ARMI collects their initial first month fee of a whole months rent, and their 10% for every month after that. There is a house that people had lived in for 10 years, and they rented it out without replacing the threadbare carpets, or painting. And the HVAC in this place is ancient, Freon leaking out everyday, and the repairman say they don't even have the parts to fix it.

To prospective renters and property owners: Avoid using ARMI and pursue alternative property…read moremanagers whenever possible. ARMI operates in an unethical way, exploiting tenants and neglecting properties, because they have little real competition. This situation allows the company to maximize its profits while avoiding accountability. Here's my account of my ARMI experience: In mid-July, ARMI took my application and fee for an apartment that they rented to someone else. Instead of moving in on August 1st, I couldn't get a place to live until September. Since ARMI's office was closed over Labor Day weekend, I didn't get the key until September 4th, which was also my first day of classes. In my entrance inspection, I noted that plumbing leaks causing structural damage and the hole in ceiling beneath the leaky bathroom were in need of repair. Though I also brought those issues to the attention of a property manager in a series of emails, five weeks passed and nothing happened, so I sent yet another email inquiring whether I should take on those repairs myself or if my rent could be lowered if they continued to be ignored. Four days later, I received a letter stating that the owner of the property would be "returning to the area" and that I needed to move out in 30 days. Though it's in the realm of possibility that the owner actually was transferred by an employer or discharged from active military duty--the two situations that would allow the lease to be broken--the timing of that letter strongly suggests an unethical, exploitative response to my efforts to get the neglected property out of disrepair.

Mulford Mediation - mediators - Updated May 2026

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