Fast, convenient, and excellent service. I called for a repair and they were able to come out to my…read morehouse the very next day--while other shops were quoting 4-6 week wait times. He fixed my mower in about 20 minutes and had it running like new. Super courteous, professional, and efficient. Highly recommend if you want the job done quickly and done right.

Rome was fabulous!!! Totally went out of his way to make this a great experience!! My son gifted me…read moremy mower and I told Rome I wanted to take good care of it. He did an amazing job and this mower is ready for the 2026 season!!! See you next year Rome!!!

Very nice staff. They had exactly what we needed but prices are high…read more The are well stocked with mowers and all type of lawn equipment inside and outside

I purchased a Gravely ZT60 HD from Choo Choo years ago. I have always performed the maintenance…read moremyself so the purchase of equipment has been my only experience with Choo Choo. My experience wasn't overly positive but definitely not negative so I always recommended them when anyone asked about a mower shop. In fact, my son just recently purchased all of his equipment from Choo Choo. Approximately $12,000. I recently took my Gravely in for service and while I was there decided to treat myself to a new suspension seat that was on sale. I asked if they gave a first responder discount and was told "yes. We can take an additional 5% off. When I went to pick up the mower, the service guy said that they made a mistake and couldn't give the discount on a sale item. He said, but we didn't charge you for installation of the seat. When I got home and was reviewing my receipt, I noticed they did in fact charge for the installation. When I began mowing, I could smell burning rubber and smoke was rolling out from my deck. They routed the PTO belt wrong and it was up against a bolt. It was shredded. I made a trip to Choo Choo and asked to speak with the manager. I voiced my complaints and was given a new belt for me to install. This is what I paid them to do. I was told the owner would call me Monday to make it right. After fixing their mistake I was finally able to mow. However, I was smelling a strong odor of gasoline. I raised the seat to find my pickup tube was partially broke and hanging out of the tank. This was caused by the new seat bouncing against it. So I have another issue to fix after letting them touch my mower. I'm still waiting on that phone call from the owner. I do not recommend this company as they where dishonest and incompetent. Anyone can sell equipment. It's the service after the sale that matters.

Found add for service and wanted to try the business out. Called and set up an appointment and a…read moreday before the appointment a text was sent to confirm a 5:30pm appt. which I replied with the time to be seen. On day of appointment there was a no show or call. I made arrangements to be there and yet no response after sending out 2 texts (5:43 pm and 7:14pm). The next day I sent out a text to Julian at 7:14am to share my dissatisfaction with his lack to respond back to me. Being a professional, time schedules are very important along with communication and this is not a good representation of a business. I didn't even get an apology about the mishap or nothing to show failure on his part.

Above and beyond service. Julian diagnosed my issue over the phone, Gave me a on point estimate…read morethat was a fair price. Will be using him again.