Complex medical needs require a physician who listens, considers the patient as a WHOLE person and…read morevalues partnership as a critical component of a successful care plan. While it was my first appointment with this doctor as my PCP; I observed all of this and more. She asked meaningful questions and truly listened in order to understand my history and experience. She treated me as a partner in my care by providing guidance regarding next steps, confirming my understanding and asking for my buy in, rather than dictating treatment. TIPS: It was clear to me that she understood women's health and treatment options - was great at open discussion and risk/benefit of HRT for perimenopause. Be an advocate and partner in your health. While self diagnosis via "Dr Google" is not great- legitimate research of peer reviewed articles and studies can help you to understand the questions you might ask. If you ask the Dr and still don't understand... ask them to explain in a different way. You're worth it!

Ever since The Everett Clinic was taken over by Optum, it's been a steady and disappointing decline…read morein care. Amazing Dr's and caregivers have left. Insurance coverage is now questionable? Trying to find new GP's is an absolute PITA because either no one is taking new patients or the wait time is inexcusably long. Absolutely ridiculous when it comes to patients care!!!

while their doctors might be decent their customer service staff and scheduling department are…read moreawful. They schedule my husband's colonoscopy and two days before called to let us know that our insurance hadn't approved it yet. Turns out they hadn't sent the paperwork to the insurance. My husband had already stated the protocol and then had to do it a second time a few weeks later when we were able to get the insurance stuff all worked out. Tried to schedule a follow up, they set it and then a few days before said we had to reschedule. rescheduled and then they didn't send the virtual link to his phone like they said they would so he was late to the chat. They called and told him it was all his fault. understandable he got upset. A few days later the manger Hailee called him claiming to see how his experience is going with them. (All these calls to him are after numerous requests that all scheduling and questions come to me as my husband works 12 hr shifts driving dump trucks and needs his full focus on the road.) understandably his experience has not been well and he told her so. my husband being in the trucking world uses a lot of colorful language when upset. They are know refusing to see him even though there office is the one who keeps causing the issues. Highly recommend finding a different office to go to as this clinic has no customer service skills or common sense.

I have been under the care of Dr. Randall over 10 years , she is wonderful, dedicated, very easy…read moreto talk to. Her practice is small but she knows her patients by name and remembers you and your history. I don't feel like a number when I go to see her and I trust her in every way to keep me healthy when I have concerns. She is what I consider a real Doctor because if you are super sick she does make house calls. She also is my GrandMothers Doctor and well if you want a Doctor who doesn't rush you and is there to assist you in anyway I recommend Dr. Randall 100%! She is very understanding and helpful! Never a long wait in the office and the office ladies Roxanne and Elizabeth are both very pleasant and easy going. I am greatful I have her as my Doctor!!!

Let me start by stating that I used to work with Dr Rendall, a completely lovely and dedicated…read morewoman. Her clinic is run a bit differently then what you are used too (in a good way) as she has this cool set up where you pay a flat (monthly) fee and can see her as many times as you need. She has other options but that is how most of her patients do it. Seems odd, but for those of us without insurance, it is a much cheaper way of getting (amazing) healthcare when compared to other options.

Overall, I have had an excellent experience with KP Everett. I find the staff courteous and…read morehelpful. I have had a few off experiences but I think that's to be expected anywhere you seek services for 10 years.

I am specifically giving the Everett KP Pharmacy staff 5 stars. Dorothea, David, all the wonderful…read morepatient young ladies who call out number after number for hours on end... let me put it this way, if you're sick and tired of being treated/mocked by the folks at the retail pharmacies: at the Kaiser Everett Pharmacy on Pine St (RIP Maple St) will make you feel like you're a patient, they work with you and your insurance always. they just get it. never have i had to worry that my meds wouldnt be ready. every time I've ever filled anywhere else, I've had to almost guarantee they'd find 6 different excuses as to why I couldn't fill my medicine. so if you like filling your meds at a pharmacy where you are treated like a human being, where people care and go above and beyond. then you will begin to appreciate the worlds greatest pharmacy staff ever assembled in the history of modern medicine, at the Everett Pine St Kaiser Perm. Thank you for the being you Everett KP!

This message is specifically for the everett pacific mental health program (PHP and IOP). Everyone…read morethere took my concerns seriously, listened to me, and made me feel safe and were extremely accommodating. The therapists and the medication manager/psychiatrist are helpful and caring individuals. I felt like I was taken seriously here and I have learned skills to manage my mental health. I recommend this place/program to anyone seeking help with mental illness or even substance addiction. Thank you especially to Britt, Carly, Don, Molly and Reginah. You are wonderful people.

Found it interesting they stated Mandatory Masking when we entered. After putting on our masks, we…read morewalked over to the US Department and hardly anyone was wearing masks, including providers. I didn't mind wearing the mask since I just got over Covid, and was able to come out of my cave, but it was confusing.

One of the best doctor's I've ever been treated by! He's a friendly person who immediately put me…read moreat ease. He listened to my concerns and answered all my questions. He did thurough testing, I feel like he covered all the areas of treatment I need. Everyone in his office is nice and professional. I'm so happy I transferred my care to him!

It kills me to actually have to give him 1 Star, because if I could, I'd give him zero. Dr. Thomas…read moreis by far the most irresponsible physician I have ever met. He has zero bedside manner and shows a complete disregard for a patient's wellbeing. He is incapable of empathy and compassion and that is glaringly obvious thru his interactions with his patients. It baffles me that he is even allowed to see and interact with patients. It will only be a matter of time before this guy is slapped with a malpractice lawsuit. Do yourself a favor and NEVER make an appointment with this "doctor".

I've been under Dr Dirks care for my GP & GYN care for years now. The clinic is very friendly, Dr…read moreDirks is amazing. Always listens and is very compassionate. But most of all, she is extremely knowledgeable. This is not like going to a "regular" medical office whereas you feel like a burden. This clinic treats you like they truly care about your overall health, and well being, not just pushing pharmaceuticals on you and getting you out of the room in 8 mins. Highly recommend!

Dr Victoria Stocker should not be practicing I left the clinic feeling disappointed and unheard. No…read moretreatment options were offered, and I felt judged rather than supported. The visit felt rushed and lack of empathy for my chronic pain. I'm unsure why I was referred as the experience felt like a waste of time and money. I hope this feedback encourages a reflection on patient care and communication. This was my visit in July 2025 at the Optum Clinic Everett.

Normal dr office but full of old docs who will retire after one year but they won't tell you that…read more They'll take your money and run. Dr bacon was the worst. Scammer, he tried to me me on different more expensive meds and almost ruined my life. Then just retired. This showcases the poor quality office that is Mill Creek Family Practice. I presented with my primary concern being losing my doctor again. They're liars.

I have been going there since I was a kid in the 90s and the staff there is amazing. I have seen a…read morefew different doctors when I moved away for a bit and MCFP's doctors made me realize how amazing they are. The front office staff is great too. I am bummed they got bought out my the Everett Clinic because them being owned by the doctors let them treat people without money in mind but the same folks are still employed there which made me keep coming back. Glad they got rid of LapCorp there, that place is just a zoo. 30+ years and still coming back to them.