I would put 0 stars if I could. We took our car to get an estimate on getting the roof painted…read more The estimate we received was in the range that we were willing to pay. The day after we dropped the car off we got a phone call stating that some parts were broken during the removal and our new total would be an additional $800. The person that did the estimate said he would still honor the estimate since these parts were never discussed that they needed to be remove. I called the shop to make sure that we would not be charged the extra amount and spoke with Tracy who told me that we will have to pay for the parts or they will not do the work on our car. So now they are holding our car hostage until we agree to pay for the parts. Take my advise and NEVER use this company they are very unprofessional and do not stand by their estimate!

Very reliable, professional workmanship, my car looks like new after hitting a deer! Tremendous…read morecustomer service , very honest, and respectful. I highly recommend this place!

Made a last minute appointment to check a Ford recall on the chassis of my RV. They were great and…read morefriendly. They had the facilities to service a large vehicle. Took care of the issue and had me on my way in less than 30 minutes.

I am by no means a disgruntled customer. I understand how this works. But being screwed is another…read morestory. i have a 2017 ford edge with about 66,000 miles on it. I have an after market bumper to bumper warranty with a $100 deductible. Took vehicle in for an intermittent blower motor July 2019. They said it was resistor and replaced. Charged me $100. Fine. Picked vehicle up after hours and paid. Went 1/4 mile same problem. I was told Problem appeared intermittent which makes it difficult to diagnosis. I get that part. I asked about getting charged another $100. Was told if it was a different issue, YES. Apparenlty it is a different issue because it wasnt fixed the first time. Left vehicle again with note indicating above. Could not duplicate problem. Was told to drive it there when problem occured. AC wasnt blowing at all now or heat for that matter. Nothing. Took back today, Sept. 16. They went out of their way to look at it since the problem was happening at the moment. Was told it was blower motor. They did not have one in stock. I asked about being charged again. $100 please. Had a long discussion with Chuck and his boss. Said they were not going to eat the $100. Neither was I since it should have been fixed the first time. Got in vehicle to leave without having them repair it, AC was blowing great. Called Chucks boss over to witness. Was about to be charged $100 for a blower motor which was not the problem. I told him bringing vehicle in for repair several times is a nuisance, but paying $100 each time for a part that is not broken IS the problem. Said to make an appointment for them to dig into it further. Thats where we stand at the moment. Make your own judgement.

The insurance company made us take our car to another body shop in the area. Two days after we…read moredropped it off, they more than doubled their initial estimate. I left D&J a voicemail at 4:30 on a Friday night to get a second opinion. He called me back within 15 minutes and explained all of my options better than the other shop and the car insurance company combined. Then, on Monday, once I had seen the car and taken pictures, he gave me a $100 solution to what the other company wanted $3300 for (and should have seen in the first estimate) and said another piece they claimed needed to be fixed was structurally sound. He offered to work with me to get secondhand parts to fit within my budget if I chose to salvage the car or drop the insurance claim- and I never paid him a dime for his services! I wish I would have taken our car to D&J instead of going through insurance and the other company. They are honest, communicative and truly have the customer's best interests in mind!

I used New Bill's Autobody to perform a Maryland Safety Inspection on my vehicle. Sadly, I was not…read moreimpressed with their service, and this is not due to the fact that my car failed the first round of inspection. It is because I was told and then confirmed that I had EITHER 1,000 miles OR 30 days to fix my car and have it reinspected. However, upon my return to DJ's I was told the complete opposite by the same person. Instead of being within the 1,000 mile OR 30 day limit, one actually needed to be between within 1,000 miles AND within 30 days. As a result, I am now expected to take off more time from work to wait the obligatory two hours to have my car reinspected after I was assured that I did not have to follow both rules in order to be within the grace period after a failed inspection. But what really broke the straw was that the certified mechanic started working on another vehicle and I had to wait until he finished even though I had an appointment for that time. I cannot speak to their handiwork when it comes to repairs, but I can say, based off of my own experience, that New Bill's cannot effectively speak to their clients, and have poor customer service. And in the end they have caused a lot of wasted time and money in the long run.

Trustworthy, kind experts: My experience with Mudgett's was outstanding. I was recently involved in…read morean accident, and everyone there, especially Donna and Justin, were incredibly responsive, knowledgeable and helpful. They are trustworthy and offered excellent customer service.

Minor fender bender on my 2002 S10. Could not find a body shop willing to fit me in .Westminster…read moreMaryland. Stopped at mudgett's and got a quotation while I waited. I'm sure that parts for a 21-year-old pickup truck are not easy to come by, but they were able to access them and did a really nice job on my truck. I thought their pricing was fair and they gave me a good recommendation for a mechanic to do a safety inspection to get my "salvage title". Would use this place again and would definitely recommend it.