I would like to state that the staff was very friendly and polite but the website was misleading…read more We purchased the 45 minute sleigh ride that claimed to include the following : hand warmer packets , heated seats and an attic outdoor fire pit. The seats were not heated and when I asked they said the battery is probably dead. I also asked about the fire pit and they said it wasn't on. Save your time and money and go to an honest place that matches the facts on their website !!

Very accommodating and friendly. Central location. Great boats and equipment. Easy online…read morereservations. They opened just for me on Mother's Day as I went a bit off-season and it was still chilly. AND I was late. Even then, they were still welcoming and kind. From now on, I won't rent a kayak anywhere else!

4 times renting a SUP and guide to swim, caring, wonderful owner Greg, courteous team members, love…read morethis place. Detailed, clear communication.

Poor experience overall. The staff is dry, vengeful and entitled about their boats. Just very…read moreunprofessional and think they are above everyone. The energy is not light when people are just trying to have a good time. The boats are overpriced and it feels like it is just a business run purely for profit. They don't care about your experience. Go to Captain Marney's boat rental instead.

Terrible. Do not rent a boat from this place. The boats are junk and the owners are very shady…read more I reserved a pontoon boat for two days and I was specifically assured that I would not be expected to take the boat out or pay in the event of rain. Day 1 was okay weather-wise, however the boat itself was dirty, all of the seats were ripped and the carpet became soaked through from the underside. I brought it back in because there was something clearly wrong with the way the motor was sputtering but I was told it sounded normal. Day 2 it rained all day and when I called to discuss this with someone, I was told then owners would need to call me back. I called back 3 more times throughout the day and never heard back from the owners, and of course they charged me full price for the rainy day. I eventually got my money back after going through a dispute process with my cc company. It was clear that the employee that helped me was frustrated and knew he worked for shady owners. I know there are not a lot of options on Lake Placid, but do yourself a favor and find a boat somewhere else. If it were possible to give zero stars, I would.

A really fascinating place to visit for a decent hike/ tour. It's a self guided tour after you grab…read moreyour tickets inside the gift shop. There are some pretty incredible views & a few astounding caves you can explore. The trail features quite a bit of stairs & winding paths so come prepared (eg. walking stick if need be). We saw plenty of families, children & seniors on the trail so it's suitable for an array of people. We saved the coolest part for last: cracking open a few geodes. This is completely random but it's enchanting to wait & see what color is inside! We love this place.

Such a great day for kids while in the Adirondacks! The geode popping and activities at the end of…read morethe trail were fun.

Excellent tour and purchase opportunity! Keith gave us an…read moreamazing tour of the property and educated us on the process. There's on-site purchasing available. They offer tastings of different grades Maple syrups and birch syrup which is savory more than sweet.

Arrogant, condescending, and dismissive. Numerous times I've gone here only to be met with an…read moreattitude that made me feel as if it were my privilege to be waited on. I inquired about work on my canoe and was made to wait while the manager caught up with his "bros" Make the trip to Old Forge

We rented a tandem kayak today from ALTO. We had an awesome time. They have lots of options,…read moreincluding bringing you different places. The staff is friendly and helpful.

I am rating the Spa here. I have been to spas all over the world. This one is ok, but, beware, the…read moreservices are pricey for what you receive and they tack on an additional 18% which they do not inform you about until check out time (well, it is in the written material but they do not tell you about it verbally). Also, avoid, at all costs a manicure and pedicure. Mine were awful and expensive. The massage was horrible (could not wait for it to end) and the paint job and filing were horrendous. Also, it was the antithesis of relaxing. The provider kept talking and talking and talking. The staff seemed very nonchalant about service when I arrived and when I made the complaint, apologize but really did not seem to care about how I felt. This would be fine if I wasn't paying top price and 18% gratuity to boot. Avoid at all costs!!!!!

Anne, Rob and niece Bridgette could not have been more helpful or accommodating. Anne, in…read moreparticular, was a fountain of information, advice and expertise (we'll never tie a canoe on our car incorrectly again!). We rented canoes from them twice - first to Raquette Falls and second up the river from their shop...both incredible journeys. We've canoed/kayaked all over the U.S. and I doubt you'll find a better outfitter -- great equipment, very efficient, and delightful people!

Fun place to stop and visit; even better place to shop !!…read moreGreat and friendly staff and loads of "must haves" for one's outside needs and toys desired. Highly recommended for gear, supplies or accurate information.

Steven and Mark were fabulous guides on our two raft group. Steven made it fun and kept us safe,…read moreespecially with our little 9 year old Short Stack on board, and he was able to get even more solid knowledge from the Ecologies and the Geologist on board.

This is the second year I've gone rafting with this group and I love it. First of all, I love how…read morethey are so organized and how they emphasize safety AND fun. This activity is good for families and friends. If you're going with children, make sure that you have enough adults to paddle with you for a more exciting and safer experience. Second of all, I have never experienced surfing on a raft until I went with this group! The 4-5 hour drive from the city is totally worth it. It is such a cool experience to surf the raft in the surf holes. Our guide, Mark, is so experienced that we were able to surf almost all the surf holes and enjoy the rush of water as we were surfing. The experience was a good mix of adrenaline rush and relaxation. There were parts where we just freely swam in the water, there was a part where we jumped off an 8-foot rock, there was also a part where you can ride the front of the boat as if you were riding a mechanical bull. This is going to be an annual trip and I look forward to the next year! I forgot to mention - their porta potty's are the cleanest porta potties I have ever seen in my life. They have hand sanitizers and all the supplies you need.

We really like this raft company and Lori, one of the owners…read more Been rafting w/ Loti a few times. One of the most personable guides we gave been across three companies on five trips. Fun songs, dad jokes told better, and I love to her say "Keep paddlin." Lori "Loves to SURF" . This is the best time in the Hudson. We spent several minutes in "Fluffy Box" and she even got the raft turned around!!! We also made it into Bus Stop and got in some good surf there as well. But wait - there's more! We went down Jiffy Pop Backwards!!!!! Bestest Ginger snaps and other super healthy lunch options too, washed down with yummy hibiscus pink tea. So - if you want the small company vibe that cares about you as a participant and partner, Square Eddy is the way to go.

This is a hidden gem. Just completed this rafting experience in August 2025. The operation is…read moresmall but that is what sets it apart. Whereas some of the other local company have giant, full-size buses pushing through volume onto the river, this operation was intimate and friendly. In the short amount of time we spent with the owners, we got to know them and their friends very well. Linc was our guide and he was full of knowledge and information. He was also a tremendous guide as far as rafting is concerned. The lunch we all shared was homemade and delicious. The cookies we had were incredible. The fresh fruit was a nice touch too. In total there were 4 rafts and approximately 20 people. We didn't need to wait around for anyone and the entire operation felt smooth and well-planned. We had a phenomenal time and highly recommend this activity.