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    MT Spa

    5.0 (3 reviews)
    Closed 9:00 am - 9:00 pm
    Updated 2 months ago

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    1 year ago

    Amazing Massage! My first time there can't wait to go back again they were very friendly to me. I enjoyed going tremendously.

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    2 years ago

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    3 years ago

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    Hand & Stone Massage and Facial Spa

    Hand & Stone Massage and Facial Spa

    3.2(85 reviews)
    2.9 mi
    $$

    I am writing to express my deep dissatisfaction with the service and professionalism at the Hand &…read moreStone location in Mt. Prospect (Randhurst Mall). I have been a member for some time, and unfortunately my recent experiences have been consistently disappointing. On multiple occasions, I scheduled my next appointment before leaving the spa, only to find out later that I was never actually placed on the schedule. This has happened more than once, and it is unacceptable for a membership-based business where appointments are essential. I have also had to double‑check my packages and treatments every visit because I do not feel confident that the front desk staff is applying them correctly. No customer should feel the need to verify charges to avoid being overbilled. I was actually called within minutes after leaving the office to say i owed $5.00! Three calls. I did not owe them anything! During one of my recent services, the technician spent part of the appointment speaking negatively about the front desk staff and even mentioned plans to leave and start her own business, asking if I would follow her. When I was checking out the front office staff was also speaking on how they were happy she was leaving. This level of unprofessionalism made the entire experience uncomfortable and inappropriate. Overall, this has been the most unprofessional spa environment I have encountered. At this point, I plan to use the remainder of my packages and then cancel my membership entirely. I am extremely unhappy with the service I have received and hope that these issues are addressed so other customers do not have similar experiences.

    Unprofessional check reviews before booking. I wish I had. The bad ones are true…read more Do not purchase gift cards from them. I was given a gift card and went in to have my service. I brought a friend with me ( supported the business). My friend paid for my massage as a surprise gift. When I told them I did not want my friend to pay, and I had a gift card; they assured me that the gift card would not expire. There was no expiration date on the electronic gift card, so I trusted them. They lied when I finally got an appointment after months of trying to get in, but no appointments were available; they told me my $90 gift card was expired! Scam!! Spoke to the manager and she had an attitude and refused to do her job. Completely entitled and no customer service skills. I'm in customer service, so I know the way I was treated was unacceptable.

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    Hand & Stone Massage and Facial Spa
    Hand & Stone Massage and Facial Spa
    Hand & Stone Massage and Facial Spa

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    MT Spa - spas - Updated May 2026

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