First off, I love Dr. Summerall. I find speaking with her very easy and have been happy with my treatment. However, I'm now in a place where I need to find a new practice due to the complete inability of the office staff to respond to, well, pretty much anything. I have not been able to get an appointment in six months. When you are mentally ill, receiving continuous care is essential. They canceled an appointment I had scheduled in November the same day, stating they would get in touch with me to reschedule. Weeks went by with no contact, and once Christmas was getting close I knew I wouldn't be able to be seen before needing to travel home for the holidays, I requested a medication refill and for someone to please get with me on scheduling an appointment in the new year as I had never heard back from the appointment they canceled. Got the medication, not the appointment. At this point I was frustrated, as I am of the belief that when you are working with sick people, whether physical or mental, part of their care is being responsive by whomever appropriate in the office. I have not received this. I first experienced it with them changing an appointment time same day with no notice, then with the cancellation and no follow up. So after a couple months I reached out again, noting that I would need an appointment for a checkup and refill. No response. I tried again, received a follow up email asking which provider I wanted to see, responded, then of course, no response. I requested AGAIN a few days later only to receive an email back "We never received a request from you." I literally had a response to my previous request from that very person at that very email address in my inbox. I shouldn't have to fight for this. Naturally, I have not heard back after multiple more attempts. Due to all of this, I have not been seen since August. I wish Dr. Summerall could find better office staff, because I am not happy with having to find a new doctor. Anyone who has dealt with these issues knows that finding someone you trust to speak with can be extremely difficult. I now have to be on a search for a new one during a global pandemic. If you can't handle responding to simple appointment requests, maybe a busy doctor's office catering to mentally ill patients isn't the best workplace for you. read more