On a strong recommendation from a friend, I made my way to MSY, a computer hardware shop behind Sydney's UTS.
He told me, "Make sure you know what you want before you go in there, it's not a place you go for customer service." I conversed with him further to make sure I had what I needed down in my brain.
I walked into the shop, the bulk of the shop, where all the merchandise is, is cordoned off with red barrier posts. The method of this shop, this MSY, is that you go up to the counter and you tell the people what you want, they fetch it for you, you pay, you leave. Shopping experience completed.
I wait in line for a while, there are only two people behind the counter and a few customers are milling about within the confines of the barriers. I tell him I want an external hard drive. "Two Terabytes" I say. He gives me some options and makes a recommendation. This is more customer service than I had expected.
The device is much cheaper than you can get it elsewhere. A quick search of the internet confirms this.
As I stood in line waiting for my turn I did overhear a conversation between the store clerk and a customer in regards to why they had more people in the store moving things around. Apparently they are changing the system up to be more like a classic shop where people can browse and walk about the property. Who knows how long that will be. read more