Dear all,
I am originally from Spain and have lived in East Dulwich for the past 10 years. The transformation of the area is fantastic but I truly think that we need less Estate Agents and more boutiques.
I truly love my fashion, specially having studied Business Fashion Management in the London College of Fashion.
I have purchased a couple of items from Mrs Robinson Boutique and unfortunately a friend of mine, having visited me on the area, also decided to buy a pair of shoes. Within a few weeks of having them, they broke and they basically told her that there is absolutely nothing that could be done about it as there had been no other complaints. It was truly unbelievable and the man who runs the shop (bold unfriendly individual) was not pleasant at all. I have not bought anything else ever since and I will not do so either as the competition is high and they should know that.
My opinion on Mrs Robinson's Boutique is as follows :
- They have not got customer service skills and this is vital when facing the public
- The fashion buyer does bring some interesting pieces but quite over priced, therefore, in my opinion - Not good value for money as you don't get the shopping experience incorporated to it.
- They should also know that good after sales service is imperative and they truly do not offer that as a matter of fact is pretty much, once you have bought it, if something does go wrong, it is the customer's problem.
Now I just truly hope that more new fashion independent boutiques come to the area and Mrs Robinson's boutique learns the lesson. read more