My wife and I are travel nurses and we're on the road from VA to IN. We stopped to get gas and our…read morecar lost power and the check engine light came on as soon as we left the gas station. We stopped for the night and I I found KD on yelp. I gave him a call that evening and he showed up the next morning at the hotel. Very very nice man! I had thought we maybe got some bad gas but after running a diagnostic turns out it was bad spark plugs and a coil that had gone bad. He was able to quickly get the parts delivered and changed in no time. He is amazing knowledgeable very personable and really fair man. His rates are much better than if I had had to take and leave my care at a brick and motor garage and wait on them to get around to my car. If you ever have car trouble in Berkeley WV you are doing yourself a disservice if you don't call KD. KD I hope your business is a great success and I really appreciate you for helping us out. Thank you!

Not thrilled with my experience. I requested a receipt and OBD scan report through Facebook and…read morenever received one. I had him come out for a pre‑inspection and to fix a coolant leak on a vehicle I was test‑driving. The repair was simple, but I was charged $180 for what was billed as two hours of work. I already knew about the coolant leak and had tried to plan ahead, but the part I ordered was incorrect. He went to O'Reilly to get the right one, which I appreciated. After the repair, I asked him to test‑drive the van to confirm it was in good working order. He said he drove about 80 mph in Beckley and that it seemed fine, though he did mention a whining noise. He stated it was definitely not the transmission or pump, even though three OBD codes pointed toward transmission‑related issues. My mechanic immediately recognized the noise as a classic sign of a failing transmission -- something any experienced mechanic should have caught, especially with multiple codes indicating a problem. Long story short, the transmission is completely shot. I genuinely wonder how hard the van was driven during that 80 mph test run. Overall, not happy with the experience and do not recommend.

William was our driver. I will never call another tow truck company. He was fantastic!!…read more My 8 year old was with us. She was so scared. Crying on the side of the road. He told her not to worry. He was going to take care of the truck and get us home safely. He made all of us feel better about our awful situation. And it was not too expensive. Thank you all.

I have required a tow many times and the most reliable company is 2 Guys! Tim was very nice and…read moreprofessional and handled my vehicle as if it were his own! I will always call them and request Tim when in need!

While driving from GA to NY, we had an issue with our car and called Goodyear. Spoke to Brett and…read morehe said to stop in and they can take a look. Brett greeted as we came into the shop and got right to work. He resolved our issue efficiently and had us safely back on the road. We really appreciate his professionalism and his attention to detail. We highly recommend the Goodyear location in Beckley. Thanks to Brett for the great customer service!

Decent tire shop but like everything else the tires aren't cheap..but it is Goodyear brand so that…read morecan be expected. Very friendly customer service and they looked to make sure tires fit first. Gave us ample time and pressure to buy. Also several ways of financing your tires and discounts.

These guys are amazing! I was 250+ miles from home when my tire pressure came on for brand new…read moretires. I stopped and they checked them, fixed the level and sensor and had me back on the road in under a half hour! These guys are THE BEST! Thank you guys!

Do not have them do any mechanical work. I have documented proof they charged me for repairs, but…read moredid not do them. When called on, they lied (assuming I knew nothing about cars) and insisted they redid the repairs. I was still charged for repairs which they did not do.

Fantastic customer service and fair pricing. Have had several repairs done there and always have…read morethese guys do my oil Changes. Honest and fair.

My car has always needed to be cranked three or four times to start, but last Tuesday it wouldn't…read morestart at all. I called Bailey's and they said to have it towed in. They didn't even put it up on the rack for 6 days, and then called to say they needed to replace the fuel pump. It took them three days to do that and I had to call, for the third time, to get an update. They said they had just put it in and were going to wait 40 minutes and then would call me. Three hours later, they finally called and said they would come to pick me up. On the way to the garage, I told the guy who picked me up that I had noticed a pulsing in the brakes and wondered if the rotors needed to be turned. He said they would rather get new parts than grind the rotor, and that if I would contact them so they could order the parts in advance, I could bring the car in and wait while they fixed it. It would only take an hour and a half. They would order parts without even LOOKING at the brakes? And they could do a brake job in an hour and a half, but it took them three hours to make a PHONE CALL? When we got to the garage, I had to wait behind one of their employees, who was explaining to another customer that they couldn't finish working on his truck because THEY had broken one of the clips and couldn't find the part. I did not even get out of the parking lot before my CHECK ENGINE light came on. They hooked it up and their device said it was running lean on bank two. The guy said it was an old code and acted like it was no problem, but he did tell me it might come back. The only code I had ever had was due to a problem I had fixed almost a year ago, and this was not the code. They showed absolutely no interest in resolving the issue. "We got your money, now get out." And the Check Engine light came back on 5 minutes later and has been on ever since. They evidently used the access port in the trunk to reach the fuel pump. I know, because when I went to put groceries in the trunk later, I found everything in the trunk pulled out of the way and the trunk liner pulled down -- they never put it back in place. The place is closed all day on Saturdays and Sundays, but the owner wasn't there while I was -- he had taken the day off. They were so busy it took them 8 days to change a fuel pump, but he needs three days off a week? I have absolutely no confidence in their work and I will never take my car back there

My daughter was in a horrible accident in WV. Her car was taken by Glen's towing…read more The officer(no fault to him, he was kind to my baby) gave her incorrect information about her vehicle and we went to go clean it out. The lady at the desk in Beckley informed us that it was in another location. But they have a staff member that lives that way. George went out of his way to help us. I appreciate all of you.

Denzil was amazing! So courteous and so caring. 10/10 for his service. Went above and beyondread more

It pays to deal with quality car dealers - even when you're out of state on vacation…read more Recently my wife and I were heading home from a Marathon Day (the day before) of Rafting on the Gauley River when the "low tire pressure" indicator on the dashboard on our 2019 Highlander happened came on. Oh, no! We hadn't even gotten to Beckley - and we had a 10-11 hour drive straight through to Memphis. We had just had to buy a new tire the week before for a unrepairable nail puncture. We were able to go to the Toyota dealership in Beckley. When I went in, I met with Mike Jude, the New Car Sales Manager. After I explained our situation with the tire and our long trip to Memphis, he was quite understanding of our problem. Mike then took me to Erik in the Service Department. Both men were very courteous, professional and understanding about our problem - as well as our need to get back on the road promptly. Well, I am sending out a Big Shout Out to both Mike and Erik for the quality service we received. Even with other people in the Service Waiting room, Erik was able to check all 4 tires - he even remembered the pressure for each tire. He found no problems with any of the tires, and properly inflated all tires to the proper pressure. All of this great service was done with a smile - and at no cost. We were able to finish our trip with no further tire problems. If you live in the area, or are just passing through and have car problems, be sure to check our L&S Toyota. And, be sure to ask for Mike and/or Erik. They will treat you right - even if you didn't buy your car from them. Great service, guys! Much appreciated.

On Wednesday September 23rd, my service appointment to replace my left rear tail light assembly was…read moreat 11 am. My car was there by 1040. At 1130 they announced the light wasn't working and they had to run further diagnostics. At 430pm, they share the fact that they had ordered the wrong part. 5 hours to figure that out!! They said they would call me about the part. Haven't heard a word and have left multiple messages for Tony the service manager.

Honest, hardworking guys. I had an exhaust manifold needing replaced. I thought it was going to…read morecost thousands but was just over 1k. The work was done in less than 2 days. They even stayed a few minutes past closing for me to have my daughter get me to go pick my SUV up. I appreciate them greatly!

Dude. These guys are cool af. Driving back to Ohio on vacation with the wife. Suddenly, the damn…read moretruck starts making a horrible growling sound when I turn left. It's bad. So we stop at the only place we figured might be open that can tell us if it's just a sound that can stand to wait or if we need to fix this right now. These guys didn't have to but they jacked up the truck and showed my wheel wobbling on the axle. Bad wheel bearing. Found out what a bad idea driving all the way back to Ohio would've been. The guys recommended a place to work on it since suspension-type stuff isn't done there. I don't actually know much about them or their work, but helping a stranger out late in the day on Labor Day was an awesome thing to do.