Dwayne and Mark were amazing and excellent workers!!! This was not an easy move, large 3bdrm/2bath home to twobdrm/2bath trailer. We really underestimated our accumulation from over 30 yrs in our home! They worked so very hard and efficiently. Beyond expectations! We were not so happy with a bill that was almost 3 times what we were quoted. Mr Small Move compromised and we were told that someone usually comes by to estimate the cost. Very short notice and day after Christmas so we had to understand and paid the still large bill! Thank you Mr Small Move and a special thanks to DWAYNE and MARK. read more

Where do I even begin? Derek came to my house TWICE to look at everything we were moving. He saw it all. So how in the world was the quote so unbelievably wrong? If you don't know how to estimate a move after seeing the house twice, maybe you shouldn't be giving estimates. Moving day was an absolute disaster from start to finish. I paid to have EVERYTHING packed. Yet somehow an entire cabinet was never packed. Then, despite knowing exactly what we had, they couldn't fit everything on the truck. They literally left my entire patio furniture set, 5 computer monitors, and a mountain of miscellaneous items behind. At 11:00 a.m. I started calling the office because it was obvious everything was falling apart. Every single time I spoke with Danielle at the front desk, I was told, "Someone will call you back in 5-10 minutes." Spoiler alert: Nobody called. After repeatedly chasing them down for hours, it wasn't until 3:00 p.m. that I finally got an answer. Their solution? Pay an additional $1,700 for another truck to come the next day. So after spending my entire moving day dealing with chaos, I then had to leave and drive NINE HOURS to my new home, hoping everything else would somehow work itself out. It didn't. The next day the first truck unloaded. Then I received an email saying the second truck--originally supposed to arrive the following day--wouldn't actually be delivered until Monday or Tuesday. It was only Thursday. Imagine moving into a new house without a huge portion of your belongings because your moving company completely dropped the ball. The second load finally arrived on Tuesday. That's when things got even worse. Our AirPods were missing. We tracked them, and they're showing up back in Florida. Our firearm is also missing. The two computer monitors that had been left behind were shipped separately a week later, and one arrived broken. When we reported the missing AirPods and firearm, the response from the company was essentially, "We asked everyone who works here. Nobody took them." Seriously? That's the investigation? Between the grossly inaccurate estimate, items left behind, poor communication, surprise charges, delayed deliveries, damaged property, and missing belongings, this was hands down the worst moving experience I've ever had. Moving is already stressful. This company somehow found a way to make it exponentially worse. I would never trust them with my belongings again, and I strongly encourage anyone considering hiring them to think twice. read more

Utilized for 4 moves. No issues with the movers sent. On the 4th move, they broke a mirror. Offered 60 Cents per pound but had to come into the office and fill out a ton of paperwork. They lost a customer over total nonsense. Find someone else. Quite an expensive moving company too. Sloppy! read more

They should have reviewed you with less stars i thought you were nice company and honest but it turned out when I received my things after they were stored in your facility for two months they were tampered with things missing broken clothes missing things repacked or thrown back in different boxes even took my record player out box played it left record on player . I could say more an more but I hope you can see the picture and they were thrown back in boxes. Nothing came to me packed as the way it left my home. My record player was even unpacked and played and they left a record on the record player. Nothing was like it was when it left my home. It had to done like it was over a period of time no one could do that all in a truck trip. So good luck if you move with them read more

I used them once with great results. I used them again, and it was a very bad experience. I even used the same team of guys. They were careless and lazy. We had a lot of damage. Many items were not wrapped which led to damage. The only things they packed were 3 TV's and 2 were destroyed. They didn't reassemble our Sleep Number bed correctly and we had to contact Sleep Number ourselves. I could have hired a different company for over $1000 less and now wish I had. We did not choose replacement value based on how well the first move went. This time we took the standard $.60 per pound and received a pittance compared to what it will cost to repair items and replace TV's. I would not ever recommend this company. read more

Dwayne & RJ from Mr. Small Move helped move furniture from one house to three houses. They were on time, very efficient and really nice guys. They packed the truck efficiently so where each stop was the furniture was in line to come out of the truck. No moving furniture to get to other pieces. It was great! Quick to unload and move to the next spot. read more

Absolutely horrible! First of all, they quoted me one price then doubled it the day of the move. They told me that the charges were all this extra wrapping of furniture and items. I had them move me into a storage facility. The unit was packed from top to bottom so it was hard to see if everything was wrapped in how they did it. I recently went to move it out of the storage facility and oh my gosh what a nightmare. I had a ton of broken items. The way they packed it in there was absolutely horrendous. They stacked the light boxes on the bottom, and the heavy stuff on the top. And all the extra charges for the wrapping was just a complete lie. None of my glass was wrapped they didn't wrap my beautiful wooden desk that is now all scratched up. All the glass table tops were just wedged in there with no wrapping whatsoever. Plastic storage boxes completely crushed with broken items in there. I would stay far far away from this place. Absolutely despicable.!! read more

What a great crew! Tyrell, Charley, and Tom took very good care of our furnishings, arrived on time, and were a pleasure to work with. I would definitely recommend this company. read more

Great staff, customer service was excellent. Attention to detail, helpful, caring. Price was high, but I guess normal for this area. Would definitely recommend this business. read more

I do not recommend Mr. Small Move . They broke two large pieces of furniture including an antique chest and a tall dresser in addition to a couple of small things during the move. I'm just now finishing unpacking and I have a few things missing, including a large jar full of coins that I saved for over three years and other home decoration items. I have looked in every box they packed and these items are not here. Things don't just walk away and they claim no responsibility. I would definitely not recommend this company. read more

Lonnie & Kevin showers up early! First gold star! Polite, customer service 110%, communication excellent - understood what we wanted moved, furniture was wrapped, where needed, handled the load as if it were there own! Speed - no down time - nothing but hustle - FIVE STARS - not enough! highly recommend for any move you need.. fair pricing too! - If you are looking for a mover - start and end with Mr Small Move and ask for the "Dynamic Duo - Lonnie & Kevin" read more

I had a complicated move (involving 3 addresses) and Lonnie and Dewayne were just fantastic. They called before they arrived, they were friendly, polite, professional, and efficient! They wrapped all furniture and other pieces and essentially treated our furniture as if it were their own. I highly recommend Mr. Small Move, and in particular, Lonnie and Dewayne. They moved everything with ease and care. It was by far the best move I have ever had. Thank you! read more

Used for a local move in Vero, April 2021. Broke a 30 year old wall mirror in the truck due to the fact that it was never wrapped or protected. We were never told by the movers and after searching for the mirror after the truck left, it was as no where to be found. Subsequently, after calling the office we were told the movers had broke it inside the truck. The insurance company for the mover places a value on anything broken at .60 cents a pound. This $800.00 mirror from 30 years ago has a value of $18. Beware- be totally involved in your move and be sure to take out the FULL COVERAGE OPTION! read more

Lonnie Matt and Cole moved me from my storage unit to my new house after the previous moving company "moving gods" decided to stick me for an additional $600...needless to say they didn't get my return business so Mr small move picked up an easy job. These three guys were ON TIME, worked hard and got me moved in quickly without any hassle on my end. Thanks guys I appreciated your work and professionalism. read more

We used Mr. Small Move recently for a local move. Moving is always stressful, but moving during a quarantine is even more so. Tiny, Dwayne G, and Lonnie were consummate professionals. They took all the necessary precautions, were polite and were VERY hard workers. Despite the rainy conditions and my special requests, I never once heard a complain. Best of all, everything arrived in perfect condition. I would recommend them and would definitely use them again. read more

I strongly suggest you do not use this company. Three days before our move they cancelled our move completely making us have to search for a new moving company in time to close and move out of our house in what another company told us was the busiest time of the year. On top of cancelling our move they were extremely unprofessional in their responses (written and verbal) and upper management had no control over their employees or the fact that they had messed up the entire move in general. We first confirmed our move with Mr. Small Move 10 days before our desired move date. They guaranteed a move of 8:30 am and the date we have wanted, they even sent out an estimator who once again confirmed the date in person. Following the estimation the company sent us an email saying we were not on their schedule and to email to confirm. We immediately did so and called them as well only to receive a voicemail - this was inside their business hours on Friday. On Monday, we heard from the company saying that we were scheduled for Thursday but they had moved us to the later slot between 10:30 - 2:30, not ideal but we were at their mercy. A few hours later we received a call saying they were unable to move us because our move was 20 miles short of their long distance policy. They knew the move location upon our first call. We stated we would just pay the difference of the 20 miles - they once again confirmed that they were able to do the move. Again, a few hours later they stated they were not able to do it because of distance.... This is when I asked to speak to a manager. The manager was not on duty/onsite and I was told she would call me back - when she called me back she said that they did not have the capacity for the move (nothing to do with the distance, which I was previously told) and had zero remorse for the situation. Luckily, we were able to find a different moving company after scrambling - Do not let this company trick you into thinking you are scheduled when you are not. Pick a different company. We got dumped. read more

3rd time using these awesome guys! This time job was large, bulky and heavy patio furniture to be moved to an upper deck up a spiral staircase. They nailed it quickly and neatly. No damage and they asked me to check to make sure they had the furniture where I wanted it. Thank you, Lonnie ans Dwayne! Nice job! read more

They are so DISHONEST I'd never recommend them to anyone!!!!! They quoted us a price of $5,600.00 and I said to them I don't want any surprises on the price After I signed the contract and I was guaranteed there would not be a difference in price. Well when I got to the other end the price went up more than double it cost me over $12,000 to move to my new location my furniture had mold on it and it had several tears and cut on various leather furniture, it was a nightmare. I had over $10,000.00 in damages and was given a little over $500 and I sent pictures of all the articles and damages!!! They said it wasn't on their list!!!! read more

I regret using this company over white glove They charge the same price per man hour but are not near as Proffesional. They damaged my brand new beautiful mattress and box spring by not covering it properly and dragging it thought their dirty greasy truck ! It was a very expensive mattress set I took months to find and I have not even finished paying for it yet I expressed my concern over and over about wrapping with the plastic I supplied The workers had attitudes like I was being too picky they said ww will take care of it with a attitude and we're very disrespectful. The mattress and box spring cost four times more than the move cost When I called to ask for the owner or manager to call me back no one's called me it's been four days now ! If you care about your items do not use this company if you have anything of value you will regret it. Then took them 2 hours to try to put a bed together And couldn't do it my husband ended up having to put it together. Just the fact that they don't even bother calling you back after they damaged your things is extremely disrespectful rude and unprofessional and I would never ever recommend this company ! read more

Our friends needed a few pieces of furniture moved to their new home. Mr Small Moves employees, Phillip and Dave did an excellent job pick it up on time and delivering on time. Both were very professional and courteous. Will definitely use them again and would recommend for smaller jobs as respects moving. 04/17/2020 read more

Nice guy but he should've told me you couldn't fulfill my requested move date before you did an estimate. You told me you could on the phone. read more

Great job! Mike and Phillip did the move yesterday. Mike and Phillip were great to work with. Both provided conscientious and professional service. This is the second time I have used Mr. Small Move. Moving is never fun, but Camille in the office along with Mike and Phillip on the truck made the arduous task much more pleasant. read more

BEST and hardest working movers ever! Three guys showed up to move a sleeper sofa. It was a very difficult move and they never gave up. They showed up on time and worked so well together. Made sure the sofa was protected. They had to hoist it up five floors and over a railing! Incredible! So kind and willing to help and professional. Would use them every time! read more

I want to say thank you to Mr. Small Move for the amazing job they did for me today. I also want to highly recommend their services to anyone who needs a mover. My contact over the phone arranging the move was very pleasant. The movers were prompt and arrived as scheduled on the day and time I arranged. When the movers entered my home, they took the time to introduce themselves. A special thank you to my individual movers which were Lonnie, Dwayne and Jamar. They did an amazing job and I am so pleased with the job they did. They went above and beyond to meet my expectations. I highly recommend this company and my movers. read more

They were prompt and their movers very polite and careful with furnishings. However, they lost a piece of furniture, which happened to be the only antique I had and a family heirloom I purchased 35 years ago, while it was in 30 day storage and under contract, at their location. Supposedly, according to what an employee at the front desk told me, all my furniture was kept in storage together in a locked archive and not mixed with anybody else's furniture. If it was stored the day I had them move it from my house with all my other furniture, and put under lock and key, how did it come up missing? All they could do for me was give me a claim form to fill out with their insurer. It has been 3 weeks and 2 phone calls and I have not heard from their insurer yet....... Not good. I would say if you have anything valuable carefully consider. read more

5/7/18 move went very well and Phil and his helper were very polite and done a very good job, no complaints

I used Mr. Small Move for my relocation on 3/2/2017. They came highly recommended. I had them send someone over to give me a better idea what the price would be as everyone was quoting over the phone. I showed him everything I was moving. After reviewing all my in house quotes I chose them. The day before I decided to take a bedroom set that I originally was not taking. I called to make sure that would not be a problem and told it was OK. The truck showed up that morning on time. When I saw the truck I knew everything would not fit. The men agreed and called the office. They finally decided to send another truck with an additional 2 men to help finish the move. A move originally quoted for 6-8 hours 1 truck 2 men now became a 10 1/2 hr job, eventually 2 trucks and 2 more men. All the men were very professional and absolutely no complaints about them. I was then told the rate would change to $175.00 per hour when the other truck showed up. I was able to talk Danielle down to $150. an hour. So a quote from $1040.00 went to $1613.00. I called the office after the move and spoke to Mike the owner. He had the salesman call me and tell me that I must have added things to the move. I told him he was absurd. When I mentioned why 2 trucks did the men not know how to load the truck he said probably. BTW the guys have been working for them for years. Needless to say he said he would talk to his boss. I gave them a few more days and called Mike the owner. He was not available so I left a message for him to call me. I'm still waiting, hence this review. read more