Alexis, Dalton and the entire team went above and beyond helping us navigate dealing with our…read moreinsurance company. We have used them for 20 plus years and they have always delivered fast service and the best customer service around. I haven't had a single complaint dealing with them in all our years together. Highly recommend the entire team.

I usually don't like to leave bad reviews but I've given Dennis and his company several chances and…read moremy patience has been pushed. My first service was to repair a bad connection on my A/C unit back on 1/23/20. It shorted out my wires and these units were put in by HR Ferrell & Company a few years before we moved in. The warranty should've been honored but Dennis said since the homeowners changed that it wasn't honored but he would take care of me. He was very professional and knew what the problem was after some diagnostics. The job was completed in under an hr and he gave me a total around $350. He stated if I paid some more money that a routine cleaning can be done twice a yr with no other charges. So my total came out to $480. I was waiting on a receipt for the services and what I had paid for. He asked me to shoot him a text with my email. This was on 1/23/20. Did not receive anything for a few days and sent him another text on 1/30/20. He responded and said he would get me the ticket that day. Nothing. A few days go by and he texts me on 2/3/20 and said he would email me. Nothing. 6 weeks go by and this is 3/17/20 now and I texted him that I never received the receipt. He msgs back and says he will send it to me that day. Nothing. Another month goes by and Dennis all of a sudden texts me on 4/12/20 and asks for my email and that he forgot to hit the send button last time. I finally get the receipt on 4/12/20. He stated whenever I was ready to have the cleaning done to text him. So on 6/23/20 I asked for the service. He stated it would be next Mon, 6/29/20, which was fine. I msged him on 6/26 if he could come after 1pm on 6/29/20. He agreed it was fine (I gave you 3 days head notice to be courteous). Mon, 6/29/20 comes around and no phone call or anything. I called the local office with no answer and msged him on 7/1/20 to see if we should reschedule since he was a no call/no show for Monday. He msged back and said he will try to be here Fri 7/3. I asked him to please let me know if he could not make it on the day of to let me know also so that I can plan my day. He agreed. It is Monday night on 7/6/20 and no call/no show. I have already called someone else to service my hvac needs going fwd. If you are needing Reliable, On time service with the Do what you say and Say what you do motto, please stay away from HR Ferrell & Company.

I cannot express how grateful I am for Ro Rodgers Air Conditioning & Heating, LLC! My thermostat…read morestopped working, and with freezing temperatures, I was worried because my elderly mother lives with me. I was trying to troubleshoot the issue myself, but I was completely stuck. Even though Ro was already booked with other calls, he still took the time to get on the phone with me and walk me through the entire process step by step. He was more concerned about our safety than making a sale, which is incredibly rare. Thanks to his guidance, I was able to get my unit up and running, and my home is warm again. His professionalism, knowledge, and willingness to help beyond the call of duty are what set him apart. If you need a trustworthy, knowledgeable, and genuinely caring HVAC expert, Ro Rodgers is the person to call. He truly puts people first, and I can't recommend him highly enough! Thank you, Ro! You are a lifesaver!

Don't be sleeping on Ro Rodgers... he may be a small locally owned business, but my man knows his…read morestuff, and will get you up and running quick. We requested his service, and he came asap to fix the issues. We've used him 2 times for 2 separate issues and he is upfront and honest about the prices, and they are within a working class families budget. He gets in, starts work immediately, and gets it fixed. We had some good conversation as well while he was working. Again, don't be sleeping on Ro Rodgers.

I have used Robin for years and have found him to be unfailingly honest and focused on customer…read moreservice. Unlike other service providers, he will actually offer the customer the option of effecting repairs rather than always recommend replacement. I recommend him without reservation.

I have used Robin and Central HVAC of Memphis for many years now and I can say with 100% certainty…read moreI would never use anyone else for all my HVAC needs. He services not only my house but also my business as well. He's an incredibly nice and genuine person and he deals with you fairly and promptly and that's all I can ask for. I don't go out of my way very often to write reviews but this man deserves the recognition for how well he operates his business and interacts with his customers. Highly recommend!