I would give more stars if possible, we have used Chris for several appliance repairs. He is always…read morereliable and does an outstanding job! He has given us guidance to save the lives of our appliances as well as how to care for them. He is such an articulate young man with a wealth of knowledge about all types of home appliances. His fees are reasonable, and work is timely and efficient. I highly recommend Chris and C and I Appliance Repair.

KUDOS TO MR. CHRISTOPHER JOURNET AT C & I APPLIANCE REPAIR INC. (863.999.1044) -- not just…read morecompetent and courteous, but also honest and very helpful in solving our refrigerator problem! Here's why. ~ Our refrigerator didn't seem to function properly, so we went online for a recommended refrigerator repair person. ~ Chris was highly recommended by several respondents -- with no negative comments. ~ So, we called Chris on Saturday, expecting only to leave a message for him to come to our home on Monday. ~ SIGNIFICANTLY, Instead, despite it being the weekend, Chris answered the phone right away. He offered to come to our home on Sunday, the next day! ~ Upon arriving at our home and assessing our refrigerator, he said he could repair it, but, before doing any repair work, HE RECOMMENDED THAT WE BUY A NEW REFRIGERATOR. ~ Why? Because he said that (1) our refrigerator repair would be expensive, (2) would likely not be a long-lasting repair due to the nature of the problem, and (3) he didn't have the specialty part in stock, but he could recommend another, larger (and more expensive!) company which did have the specialty part in stock. ~ So, instead of repair, we decided to follow Chris's recommendation and buy a new refrigerator that same day. ~ SIGNIFICANTLY, Chris recommended several refrigerator brand names with minimal repair problems (and mentioned other brands to potentially avoid due to more frequent repairs). He also advised purchasing an extended warranty for repair. ~ MORE SIGNIFICANTLY, he said that, when we go to Lowe's, we could call him with the brand, model, and serial number to see if the refrigerator that we chose was one that he would recommend. ~ So, after online research, we went to Lowe's in Lake Wales, selected the refrigerator that we wanted, and texted the model info to Chris. ~ SIGNIFICANTLY, within minutes, Chris texted back saying that the model we wanted would be a good buy, as far as repair quality goes. ~ Hooray! ~ And Hooray For Chris's help!

They repaired my washer. They were prompt, courteous and did a good job for a reasonable price. I…read morewould go nowhere else.

James, the technician is courteous, prompt, very knowledgable, and efficient. We have a very old…read moreAmana side-by-side, icemaker stopped working. Very important appliance for my mother-in-law. I called James, made appointment, he arrived on time and VOILA! Icemaker fixed! Very reasonable cost. I am happy.

Very satisfied with the service. He was obviously knowledgeable and reasonably priced; came…read morequickly and got my dishwasher up and running again. I will call him again for any of my appliances (he works on them all).

Wow. What a find! Thank you BBB for pointing me Victor's way. He was timely and efficient. He came…read moreout the day I contacted him to identify the problem with my washer. Less than a week later he had the new part needed (who knew there were oil fed springs under the wash tub?) and had it installed. Very pleasant to work with and respectful of time and property. Very highly recommended.... I hope I don't need to anytime soon, but will sure give him a yell whenever needed.

You have to be really lucky to get your money's worth from this company. Joe came out last Friday…read moreto look at our dryer. He had estimated that the $120 trip charge would cover the cost of repair, but when he arrived he told us it wasn't worth fixing. I figured since we were paying for the trip anyway I would ask him to look at our washing machine or refrigerator. He said he charges $50 extra for each appliance he looks at. I had the parts the refrigerator needed, but he said he would only install parts we bought from him. You might be lucky enough to get your money's worth from this company, but I wouldn't count on it.

My refrigerator stopped cooling again. Had it fixed 3 times already, Todd showed me exactly what…read morewas wrong and why it didn't get fixed right all those times. I will update review if it fails again.

$414.65 for a lid lock !!! Residents move in and the washer still doesn't work ,After tech assured…read moreme he tested it !!! Manager or owner wants to charge me more because something else must be wrong. Something had to happen to it he says... He wants $169.00 more for new for service call and it will be taken off of new repair cost. Lmao !! No thanks I will just buy a new one. I'm surprised they're still in business.

I had an issue with my refrigerator not cooling so I contacted Mr appliance to have them come take…read morea look at it. First the good, they were able to come out the same day. She initially told me that if I use their service, the $119 service call would come off the top of their bill. I thought that was fair so I had them come on out. Now the bad: the gentleman came out and opened the freezer and push the button to turn the light off which also turns the fan on. He said the fan was the problem and it would need to be replaced. Told me the job would cost about $600 and he wasn't sure if that was the only issue. He never checked the fan motor with any tool to see if that was the problem. I then put the refrigerator in diagnostic mold and showed him the fan motor actually did run. But he said that was only on high speed and would not run on low speed. Furthermore he never checked any other item to confirm that the fan motor was the only problem. There was also a little bit of a language barrier as he had a bit of broken English, but we got by that. The end result was I did not feel comfortable with his decision about the fan motor being the only problem. I did however order a fan motor on my own and replaced it myself (just in case his diagnosis was correct) and it took about 45 minutes to do so. It was a very easy fix and why it would have taken him so much longer to do it I have no idea. I will update this post in about a week or so to let everyone know if his diagnosis was correct or not. I don't want to cast any disparaging remarks on a company if it's not accurate. I felt like he was trying to talk me out of having the work done and was just trying to get his $119 service charge. Which now I feel like I was basically cheated out of.

Mister John came out the same day to look at my refrigerator after a brief telephone call I placed…read moreto him explaining the issue. He called to let me know he was on his way. When he arrived, he identified the problem as a ruptured hose which was causing the leak. He had a brand new replacement hose which he installed at the back of the fridge. It has been a few days now since the installation and there is no more leaking. The cost for his service was reasonable and affordable. It is a good value for the money because he was knowledgeable, courteous, reliable and pleasant. I do recommend this business.

I called John to fix an older model washing machine that would not drain. H He did such a good…read morejob, that I asked if he could fix the ice machine in my refrigerators. Of course he could! I think he could fix almost anything. He gave me lots of tips about keeping my appliances in top shape. He knows his stuff, and I would not hesitate to call him again.

Contacted thru yelp and their response was quick. Technician came out and repaired my refrigerator…read morewithin a couple of hours. What a great guy, very personable, friendly and knowledgeable. He was VERY reasonably priced and I would definitely recommend him to anyone that needs an appliance repaired. I will definitely call him again if needed! Thank you Victor!

This is a follow-up to my previous comment. I have texted, called, and tried to reach Victor to let…read morehim know the repair person who came out did a complete diagnostic service. He told me the washing machine you sold me is defective. The mother board is the problem as to why it won't fill up and the sensors are not working. I paid you for this washing machine and now it is useless. I've had to purchase a new one since you won't respond to my texts, calls and have taken advantage of a senior citizen who trusted you. Please be aware when using this service. They are not reliable, trustworthy, and won't sell you a working product.

Came out same day, a little later than they said. I explained that the dishwasher wasn't draining…read more ( I had recently had a new disposal installed) Tech said he could fix it for $176. I did agree. He then punched out a circle on the disposal in about 3 seconds, told me that If I had read the instructions, I would have known that sometimes you have to do that. The entire appt was less than 7 min. from hello to goodbye. I called the office, as I felt the $119 service charge really was enough. They informed me that I got a bargain.!! Yes, my dishwasher now drains, but I will never use them again.

I wish I could give them 0 stars ! Spent my entire afternoon till 6pm waiting on their tech to show…read moreup and no show . Appointment window was 2:45-4:45 . At 5:15 tried to reach someone and jut got a random answering service - apparently they have no location . So if they damage your property - good luck finding them !

12/2/24 The original owner Trevor Taylor passed away last year and this kid Jeff is taking over…read morehis business hiding behind his name and doesn't know wht he is doing. He came out and said that I needed a $100 part and made me pay for it upfront came back a week later, put the part in and it didn't fix the problem . Said he would give me my money back but I've never received it six weeks later several phone calls and text unanswered probably will never see my money. Don't use them. He'll rip you off. Mike B

Don't call this guy for any appliance repair his not good and I call him to repair my refrigerator…read morehis just look at it never use and tester or diagnostic tools he said he need Freon/gas but he never use his tool test is really need Freon or not and I said did you look the fan compressor? He said no. Because the fan is not working and the compressor really hot. And he replace it I don't know where he go to get the part. And after he replace the fan he said he doesn't need to put Freon because the fan is working. but still my refrigerator still not cooling enough he said he swing by here today 3/2/21 but never show up! His scammer! Beware this guy!

Technician came out and repaired my ac unit on time and with great pricing. Technician was very…read moreknowledgeable and professional. He also repaired to other neighbors ac unit in the area. Great customer service and care. Would highly recommend

This isn't about their service, but there customer service. We were flicked off by an employee on…read morethe street. The employee was very rude. I am no longer considering using their services due to that incident.