I would give more stars if possible, we have used Chris for several appliance repairs. He is always…read morereliable and does an outstanding job! He has given us guidance to save the lives of our appliances as well as how to care for them. He is such an articulate young man with a wealth of knowledge about all types of home appliances. His fees are reasonable, and work is timely and efficient. I highly recommend Chris and C and I Appliance Repair.

KUDOS TO MR. CHRISTOPHER JOURNET AT C & I APPLIANCE REPAIR INC. (863.999.1044) -- not just…read morecompetent and courteous, but also honest and very helpful in solving our refrigerator problem! Here's why. ~ Our refrigerator didn't seem to function properly, so we went online for a recommended refrigerator repair person. ~ Chris was highly recommended by several respondents -- with no negative comments. ~ So, we called Chris on Saturday, expecting only to leave a message for him to come to our home on Monday. ~ SIGNIFICANTLY, Instead, despite it being the weekend, Chris answered the phone right away. He offered to come to our home on Sunday, the next day! ~ Upon arriving at our home and assessing our refrigerator, he said he could repair it, but, before doing any repair work, HE RECOMMENDED THAT WE BUY A NEW REFRIGERATOR. ~ Why? Because he said that (1) our refrigerator repair would be expensive, (2) would likely not be a long-lasting repair due to the nature of the problem, and (3) he didn't have the specialty part in stock, but he could recommend another, larger (and more expensive!) company which did have the specialty part in stock. ~ So, instead of repair, we decided to follow Chris's recommendation and buy a new refrigerator that same day. ~ SIGNIFICANTLY, Chris recommended several refrigerator brand names with minimal repair problems (and mentioned other brands to potentially avoid due to more frequent repairs). He also advised purchasing an extended warranty for repair. ~ MORE SIGNIFICANTLY, he said that, when we go to Lowe's, we could call him with the brand, model, and serial number to see if the refrigerator that we chose was one that he would recommend. ~ So, after online research, we went to Lowe's in Lake Wales, selected the refrigerator that we wanted, and texted the model info to Chris. ~ SIGNIFICANTLY, within minutes, Chris texted back saying that the model we wanted would be a good buy, as far as repair quality goes. ~ Hooray! ~ And Hooray For Chris's help!

Our washer had a leak in the drain hose. We were able to call and get a same day appointment!…read moreOur stackable washer & dryer are in a really tight spot. Joe was great and found the issue with the washer, along with a bad electrical cord on the dryer. Saved us from a potential fire.

You have to be really lucky to get your money's worth from this company. Joe came out last Friday…read moreto look at our dryer. He had estimated that the $120 trip charge would cover the cost of repair, but when he arrived he told us it wasn't worth fixing. I figured since we were paying for the trip anyway I would ask him to look at our washing machine or refrigerator. He said he charges $50 extra for each appliance he looks at. I had the parts the refrigerator needed, but he said he would only install parts we bought from him. You might be lucky enough to get your money's worth from this company, but I wouldn't count on it.

A couple months back, my parents' washing machine had a faulty start button, so my dad called this…read moreguy to have a look at it. I just came home to visit, and found that not only was the start button still broken, the control panel was also broken in three separate places that had not been broken before this, "repairman," got his hands on it (see pics). It was immediately apparent to me that he didn't have any star bit drivers on him to unscrew the star bit screws, and he didn't know how to disassemble the control panel. So rather than going back to his shop to get the necessary tools, and instead of taking a few minutes to google how to properly open the control panel, he just forced it open, breaking it in the process. After that, he told my dad that the start button couldn't be fixed, and that his only option would be to replace the entire control panel, which would cost about as much as buying a new washing machine....I fixed the start button myself in about three seconds with a $50 aftermarket 3-D printed part. So to sum up, this shyster charged my parents $85 to damage their washing machine and tell them that it couldn't be fixed. As far as I'm concerned, this is at best, laziness and stupidity, and at worst, taking advantage of a senior citizen's trusting nature. In either case, I am fuming. DO NOT HIRE THIS CLOWN!

Will has been out to work on our dryer, washer, refrigerator, and freestanding freezer. Every time…read morehe's on time, professional, helpful, kind and knowledgeable. Most times I go to the appliance with him and offer to help on the bits where he might need help on moving something heavy. I feel like he's helping me maximize that value I get from my appliances and feel his pricing is fair. I definitely recommend Will to friends and family and am calling him again the next time I need service.

Called for someone to repair my dryer. Someone told me they would be in my area in a hour or so and…read morethey would pass by and see what is going on with it. Well we waited all day and no one showed up. I called back and no one picked up. They finally returned my call a couple hours later saying he had a family emergency and would pass by the next day. Again no call or show the following day. I called and was told he had to handle something in his house. Very unprofessional and inconsiderate of other peoples time.

Second time we have called Omar, on a Saturday and a long weekend. He did a great job, was fast and…read moreefficient. Found the refrigerator problem in no time, and took care of it. We highly recommend him. Fast and reasonably priced. F. S. Lakeland

Excellent service great price. Alex and Alex are honest and dedicated to the perfection of the job…read more If you need a water softener installed, a washer/ dryer cleaning or anything else that they I highly recommend this honest LOCAL company. One and done! Thank you so much Big Sam Appliance for your much needed help. We will be using you if we have any issues with any of our appliances in the future.

Texted them last night about an issue with my freezer door that was stuck. They're currently…read morerunning an April promo with a $35 diagnostic fee, which is a great deal. They came out the very next morning--amazing response time! The two technicians, both named Alex, were super professional and gave me a quote of just $130 to fix the problem without needing to buy any parts. For comparison, another company had quoted me over $400 for labor and parts. They even cleaned the back of my fridge. They're a family-owned business and come across as very honest and trustworthy. Definitely recommend them!

I really like this Service company... every time I have contacted them for service a reasonable…read morediscussion unfolds relative to identifying the issues with the appliance, suggestions and then if and when service is more than likely, an intelligent and reasonable discussion around the logistics of time, date etc. I highly recommend this service... Also, for those that get "creeped out" about the aura or character of a service person coming into your home, you will have absolute confidence in this man's character, elevating your trust in his capabilities and great service!

If you have an appliance that needs repair, I recommend Freedom Appliance!! They were very…read moreprofessional, timely, and affordable.

Frigidaire set up oven repair with this company. They…read moredidn't come the day they were scheduled. I took off work to be home. After they didn't show up I called them. They scheduled another day. They guy came out, was rude. Looked at the oven and said he would order they part. He never called back. I have called them and text them 5 times and no response. Terrible business!

prompt, polite, fair pricing, and get the job without hassele…read more i will not use anyone else!!

Ray is the BEST. Professional and friendly. I recommend him anytime someone needs a repair guy. I…read morehave a 1960's oven that needed work. I knew if anyone could fix it, it would be Ray. Sure enough he fixed the problem And I couldn't be happier!

I have been without my washer since September 3. The tech was out, ordered parts based on the…read morecode being displayed and installed them. He had it working through test cycles. He left, i out in a load of clothes and nothing...got the same.code again. Immediately called back. He came back about 630 the same night and ended up ordering 3 more parts. They finally came in and he came yesterday. Installed all 3 parts, again he had it washing, spinning, draining. Again, he left. I went to do laundry and now....nothing. No code. No lights. No nothing. Have my 3rd call into them (profane call...I didn't hold back) and contacted AHS and they also are involved. I have had this company before but a different tech and had zero trouble. I've had this tech on my microwave with no problem. Maybe he cant do washing machines, i don't know. But if its not fixed this time AHS is buying me a new washer (they bought this one)​

I felt compelled to leave a rating because the previous ratings terrified me when American Home…read moreShield sent a message that this was the company that would come out to fix my washing machine. Thankfully, my experience was nothing like all of the negative reviews. My family and I returned home from a long weekend away, I ran a load of clothes in the washer and the tub came completely disconnected from its moorings. I reached out to AHS on 7/5 and hear from Bay to Bay the next morning. They set up a video call to look at the machine that afternoon. Steve had me show him a couple of things and he was able to diagnose my problem. He advised that parts would be ordered and an appointment to repair would be scheduled. I received a call on 7/9 to schedule the repair for 7/14 between 9:30a and 1p because the parts would be in by then. Stephen arrived today (7/14) just after noon and the repair is already complete and he went on his way. So far, it seems like everything is good with the washer and I wanted to make sure to review so that someone in my situation won't be as scared as I was when I initially heard about the company.