UPDATE 4/20/23
Well,…read morehe apparently showed up almost 3 hours late and was surprised we were not home (we gave up on him and went for a walk) and he had to leave.
He later texted and said he'd forgotten his mobile phone so could not call me to let me know that he'd be very late.
But, this gets better.
His estimate shows no details or mention of how or what prep he will be doing like flashing, sealing, drilling into my metal roof or any specifics at all.
It's all verbal only from him so there's no documentation of what he'll actually do versus what he says he will do. He denied things he had told me verbally that he'd be doing for the job.
I then called his bluff and said, no problem, can you rewrite your estimate with clear details about what you will be doing for this job (sealing, flashing prep, etc).
At that point he said he was not going to touch our roof and would not do the job.
What this meant to me is he is great for verbal promises, but, he won't dare put anything in writing.
We had the work done by another installer a week later and WOW, it was a perfect job and there was no drilling required into our new metal roof!
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Well, we got a quote for installing new guttering.
We had a metal roof and he wanted to drill through it to install flashing all the way along front and back of house. I asked about leaks and if he used Roofing screws with neoprene rings, the same as was used to install our new metal roof. He dodged the question and just said they'd seal where the screws were,..that basically indicated he was not going to use the correct self-sealing metal screw. We let it ride for the time being.
He said about two weeks to get back to us. On week three I contacted him and he gave us less then 12 hours to be ready the next day. I postponed due to conflicts and we decided the next day would work instead.
i then contacted him the evening before he was due to come. He'd said he'd be here for 8am initially , but, asked if he could make it for 11am instead as another priority job had to be done first thing in the morning.
So 11am came and went and he never showed up, never called us and did not respond to 2 TEXTs or calling his mobile at 11:30am. As of 2 1/2 hours later past his due arrival time, he never replied at all.
I then told him in a final 3rd text (confirmed delivered) if he'd agree to detail on our quote and sales agreement that he'd use the correct self-sealing roofing screws so our 20 years roofing warranty would not be voided due to incorrect drilling and wrong (non-sealing) screws being used (leak issues).
He of course, did not reply to that either.
Suffice to say, if Verdon Gutters drops the ball to even show up as promised, nor even contact a customer they'll be late or can't make it, what's the chances of getting them to come back for issues with materials or their installation? About zip I'd have to say.
Anyway, given the poor experiences of others either before or after the work was done, I guess we were very fortunate to not have this work out as planned.
Lesson learned in time and highly suggest to avoid this installer!