Excellent Service and Great People! We've been bringing our…read morevehicles to Hillman Family Automotive for a while now, and they consistently exceed our expectations. With multiple cars of different makes, models, and mileages in our family, we've tested their expertise across the board - and they've handled everything expertly. The service technicians are both friendly and knowledgeable, taking the time to explain what your vehicle needs. The staff genuinely works with you on your specific needs and requests rather than pushing unnecessary services. Their service is fast without sacrificing quality, which we really appreciate when we're juggling busy schedules. As a first responder family, we're grateful for their support of both families and first responders in the community. They even went the extra mile by inspecting a used vehicle we were considering purchasing, giving us valuable peace of mind. Highly recommend Hillman Family Automotive for reliable, honest service in Sylva!

Got a oil change here after bad experience with another place I had gone to before. They not only…read moredo their work quick but all are very friendly. Was cheaper than I was quoted at other places but still a fair price. 100% recommend this place going forward.

I highly recommend this place. Very professional. Great service and they don't overcharge me. As a…read morewoman, it's the first automotive shop, in my life, that I don't feel uncomfortable. They always treat you respectfully and I don't feel that they are out to overstretch what I really need.

If your kids are going to college here, don't let them take their vehicles here. Although it sounds…read morelike some locals also have had issues with overcharging from this place. They will rip off your kids. I phoned and spoke with the owner about my daughter's vehicle a week ago. The codes were pointing to likely bad coil or spark plug. This is a $30-$90 part from Napa, which is where the owner told me they typically get their parts (I think he said AutoZone also). He went on and on about how they warranty it for 3 years if they provide the part (I had asked if we could order some OEM grade spark plugs/coils to have installed). He told me the rates they typically charge and if the work takes half an hour, they'll charge you half of that. The rates were around $100/hr, $130/hr, and I think $150/hr. I phoned the morning it was taken in and spoke with Josh. I had complied a list of the codes and the likely cause. He had the list and commented, "those cars can be finicky." It's a Mini Cooper. The most common cause for those codes is bad spark plugs or coils, which I had also discussed with the owner. He told me he'd call me after they looked it over. I thought he had my phone number from my daughter, but apparently he didn't. He called her, and she told him to do it. She said he told her "he had to order the part," so I was hopeful we could stop it in time. They charged her $497 to replace 1 ignition coil. It takes 15-20 minutes at the most to replace one of those. I CALLED 10 MINUTES AFTER HE TOLD HER HE HAD TO ORDER IT. I told the other repair guy we not want them doing the work at $474. The other service repair guy told me, "I think he's already done the work." I told him, "He just told her he had to order the part." This repair guy said he'd have Josh call me. He never did (waited a couple hours). Checked with my daughter. "I picked it up." "He charged me for 1 coil." The car was scheduled to go in at 1 pm. I spoke with the second repair guy at 3:50. They phoned my daughter at 3:15 to tell her what the issue was and how much it would cost. She gave them the okay but then tried to call them back, but it didn't matter because they fixed it by 3:25. She received a text that it was ready at 3:25-10 minutes to swap out the coil. The work was done like I figured in 15-20 minutes. It would have cost us this much to have it towed near Asheville to have a Mini repair shop do it. Of course they told her it was a Mini Cooper and harder to work on. The spark plugs and coils are not hard to replace on a Mini Cooper-as evidenced by the 10 minute repair time. It's really no different than my Honda Pilot spark plugs and coils. "Mini Cooper Countryman Ignition Coil Replacement Cost The average cost for a Mini Cooper Countryman ignition coil replacement is between $156 and $222. Labor costs are estimated between $91 and $115 while parts are priced between $65 and $107." They charged $171 to swap the coil with another one to confirm it was bad. I've done that before. Takes 3 minutes. Then they charged $280 for the part and to put the new coil in. There is a lovely extra $43 fee for something also. LIARS AND SCAMMERS. I contacted a Mini Cooper Dealer/Service shop. For OEM part, they would have charged $170 for the coil and $250 (1 hour labor). this automotive shop is not on the same level of a BMW/Mini Cooper repair shop. UPDATE 2/6/23: Josh agreed to reduce the invoice which I appreciated. However, I still feel like it's higher than it should be. I think future customers should know about the $171 extra charge for diagnosing the issue (whether it takes 10 minutes or an hour as I was informed--including just running an OBDC scan). It's just a flat extra fee on your bill. The $43 is for shop supplies. Maybe people in that area are okay with that big diagnostic fee, but where I'm from, that isn't okay. I therefore do not feel comfortable removing my original post, but I will give them a nod for reducing the invoice by $150.

My partner and I found this business by word of mouth when we were looking for replacement tires…read more There is nothing fancy about the location off Main on Cherry (they will move to a new location this year), in fact Mantz is very easy to miss, sort of down hill and hidden to the right. There isn't a check in, you just have to get the attention of the working guys and let them know what you need. It's better to go before noon, because they get very busy after that. But they are happy to find out what you need and get you right into the line, especially if you have a leak or a puncture. They'll let you know if they can repair ($20 2026) or put a used tire on your rim (about $40 2026 - I have a small car) and if they do not have your tires in stock they will order them for you and let you know the price points upfront. They obviously don't have time for long conversations, and they really get to what you need or your options right away. Mantz is opened M-F and Saturday. Check the times, go early if you can. Bring something to read or a game on your phone. There are chairs in the unused bay to wait. They're quick, depending on what your car needs, but prepare to wait in the queue after 2pm. I'm going there from now on to get my tires rotated too. They are a literal hidden gem. The best of the best in Sylva. Sorry other guys.

This business is very respectful. We had a car breakdown got us in quick and fast. Thank you so…read moremuch Mantz tire Supercenter!!!!!!

We came with a camper tire that shredded on way to our campground in Maggie valley.. they had big…read moresign out front tire sale and it's right up from campground. The gentleman at desk was very nice and very helpful. Tire got left and gonna pick up later.. tire wasn't bad priced either.. it all worked out great

Great service! Everything done in a professional and timely manner. Will be sure to give return…read morebusiness.

Dale was AMAZING. He dug my car out of an impossible ditch and didn't leave a single mark. I was in…read morea remote area and he got here in less than 45 min. He was really friendly and knowledgeable. I could not have asked for better service!

Not happy with this place. They charge way too much and…read moredidn't even fix the problem. I would definitely go elsewhere for your mechanic needs

I had an amazing experience here today. These guy were honest and went above and beyond. The oil…read morechange sticker in my car said it was time to change my oil, so I dropped in to get it changed. The guys were super honest about how good the condition of my oil was in. They showed me the oil on the end of the dipstick. It looked like it had just been changed. They said I could wait about another 1,000 miles. How honest is that! They said they didn't want to take my money until it was necessary to do so. They even cleaned my window and checked my tires and placed air in the needed tires without charging. I will 100% be back to get my oil changed in a 1,000 miles with these guys. It can be difficult to find honest businesses or people these days. These guys are honest, friendly, and attention to detail. They deserve your business!

I went in near closing and asked for a full synthetic oil change. I also asked that they do nothing…read moreelse as I know the conditions of my vehicle very well. The entire crew jumped on the job and completed the service with better than professional pleasantries and I was out of there in just under 10 minutes. All were young and exceptionally enthusiastic. The facility was as clean as the day after construction was completed and brand new. Definitely will come back to them if I need an oil change next time I'm in the area. Excellent and fast service!

‼‼‼WARRING WARRING‼‼‼ if you have a newer car, please go else where. I took my car to these people…read moreto do an oil change. Mind you I've been taking my car here for years. They put my oil filter on wrong and I kept smelling oil, I took it back to Robert's Quick Lube and kip looked it over and he said the oil must have been excess oil and that's why I'm smelling oil because it gets on the motor. I spent 53.00 and some change and less than a week had to spend 108.03 at another shop to redo my oil change because they Robert's quick lube put my oil filter on wrong and al my oil leaked on the front of my motor and the bottom. I will not Recommend anyone to go here. Save your money and go elsewhere.

We were on a trip staying in Bryson City. My 1 yr 1 mo. Interstate battery failed at our cabin…read moreovernight. After charging help from our cabin host, it failed again. Interstate Battery referred me to Robert's Quick Lube in Bryson City. A man immediately began to help me, test my battery, and quickly replace my Interstate battery with an identical size new one. My F-250 pickup nor cranks with ease. Not even any paperwork required from me, just a, "Thank you. Have a good trip." These people are great. Thank you so much.