GREAT GUYS, reasonable service price, got looked at the mower right away even though we brought it…read morein late in the day! unfortunately we didn't want to pour any more money into it but the estimate was, again, very reasonable. I would DEFINITELY recommend them to anyone who needs their service! They even cleaned the machine like it was their own, I'm really impressed!

They called right back and offered to pick up my non-running mower for repair. Since then, they…read morehave not been very responsive; they don't answer the phone and are slow to reply to messages. I need my tractor back as they have had it since Sept 5, now Nov 2. I'm willing to pick up, but can't even get a location on where it is.

I brought my ryobi mower in as it stopper working. He was very personable, it is on his private…read moreproperty so I had the pleasure of meeting some of his family as well. Very professional, my mower works like I bought it yesterday! I got it back faster than anticipated, no issues getting my deposit back, and everything was covered by my warranty. Lovely people!!! Thank you!

From the owner: We Service and repair power tools and small engines…read more Authorized Service Center for: RYOBI, RIDGID and HART

Highly recommend this place. Trey and Cory made it easy. Literally did everything over text. Price…read morewas great, offered a reasonable priced warranty, and had me in and out in less then 40 mins. As a business owner, I can't tell you how good it feels to be able to just not have to deal with the back and forth nonsense. Had everything ready, just pulled up, signed, and they had everything loaded before I was done! 5 Star Services

They marketed online that they had parts in stock. I made a purchase online and chose 2 day…read moreshipping. The day before my part was scheduled to arrive I received an email saying the parts would not be in stock for 6-8 business days. I I'll spend 10x the money while waiting for parts. I wrote the company back voicing my displeasure and no one bothered to contact me.

This is a family business with very good customer service and a huge amount of machinery and parts…read moreinventory to keep your power equipment in good repair. The people at their counter can get parts for you and have no problem coaching you on tips to help you do your own work. The mechanics are very good and the service is fairly priced. Once you deal with Vaughn's, the big box stores just will never be good enough again. They are successful and very busy, but never too busy to help and explain. The Vaughn's and their family will help you no matter what you need. Friendly, professional, knowledgable, and completely helpful. This is what I realized....When something breaks and you can't do your work, you need to be able to get what you need. If you need parts, service, and information, the mega stores can't possibly compare. In some industries, the family-owned and managed businesses will give you the fastest results and a good value. Years ago there was an older gentleman who worked at Vaughn's. He told me something I have repeated many times....."Good things are not cheap and cheap things are cheap for a reason. Buy it once."

I bought a part for my mower and it came apart instantly due to bad casting of aluminum (which…read morehappens); they refused to warranty it and said, "if we take it back broken, what are we going to do with it, we can SELL you another one." This is America; you sell a part, it breaks or is defective, its the business's job to send it back to their supplier. The counter person said "they have been doing this for a long time and have NEVER seen a defective part. I call hogwash on that. I am a retired Navy mechanic that has worked on everything from small engines & diesels to multi-million dollar jet powered support equipment and I HAVE seen my share of defective parts. Oh- they did offer to "look at my mower" but that's just a way for them to make more money off of you and try to find more wrong with your equipment and blame the operator or equipment for failure. Go to Pauli's Lawn Equipment; much better service and Danny not only works the counter, he works on equipment. Crank was straight so didn't bring back so you guys to tell me same and charge me for something else. The fact you wouldn't stand behind your product speaks volumes.... Thanks for at least the friendly counter service before I purchased the bunk part, that's why I at least gave two stars.

As a former employee 17 years ago. Ae: an outdoor power equipment technician I can safely say that…read moreChris the owner is extremely knowledgeable about walkers mowers. As well some of the other professional Lawncare equipment. Now as to the owner and staff. Yes they do come off sometimes as rude, krass. As well not responding to phone calls in a timely manner. Yes guilty as charged. But as we all know what as been going on lack of supply of equipment, engines, parts and accessories. As taken its toll on everyone. Fyi. Bob's shop has been operating with just the owner and the lady at the parts department and sales. And that in it of self can explain some of the poor attitudes. But not get off Scott free. And now for the good. I have returned back to Bob's as outdoor power equipment technician again as of one week ago. And are making some head way. But please understand that the supply chain problems still exist and getting items needed is pulling our hair out as well. And making it very difficult to give a accurate time estimate.so in closing please give Bob's bicycle and lawnmower another chance for your business. Ps: please come prepared with identifying information of equipment yes it is necessary model and serial numbers even sometimes D.O.B. can be necessary. Thank you. Dave the tech.

Thanks you guys for the very best of both customer service and equipment repair.read more

Paid to have full maintenance, belt keeps coming off. This is the 3rd time, just nothing but grass…read more Deck feel "modified".

$900 repair without nothing to call to explain or even see if I wanted to repair the machine. They…read moreclaimed to sharpen the blades and charged for it but it was very clear they were not sharpened. My mower acted up the same day and still doesn't operate properly but I'm taking it elsewhere. Not worth risking getting robbed twice. Look elsewhere for service. This is not a customer friendly repair shop in my opinion.